Customer Service jobs in ChorleyCreate job alerts

FI Facilities Management are seeking a highly organised and proactive Subcontractor Account Manager to join the team in a full time, permanent basis. The ideal candidate will be working as part of a central head office team and will manage and administer external subcontracted service providers across the UK, supporting the delivery of statutory compliance and planned maintenance services. In this role you will be working closely with on-site Facilities Managers (FMs) and Regional Facilities Managers (RFMs). The position will focus on agreeing commercial terms, setting up subcontractors, managing documentation and service agreements, raising purchase orders, and supporting RFMs with booking and delivery of works. You will have the opportunity to create and improve processes and procedures for subcontractor onboarding, compliance document management, national supplier agreements, and maintaining an accurate subcontractor database. The role plays a key part in ensuring cost-effective delivery, consistency in supplier performance, and the development of national supplier partnerships. Key Responsibilities Subcontractor Management & Compliance • Build and maintain effective working relationships with key subcontractors delivering statutory compliance services (e.g. emergency lighting, drainage, AC maintenance, gas safety, etc.), • Onboard new subcontractors and maintain approved supplier lists, • Collect, review, and manage subcontractor documentation (RAMS, insurances, accreditations, permits, certifications), • Act as a key contact for supplier engagement and ongoing relationship management, • Maintain accurate records within internal systems and subcontractor databases, • Support audits and compliance reviews by providing accurate subcontractor documentation Commercial & PO Management • Support the development and implementation of national supplier agreements to reduce reliance on ad-hoc/local subcontractors, • Generate annual purchase order numbers for planned subcontracted works, • Ensure PO values, scopes, and terms align with agreed rates and contracts, • Monitor subcontractor spend, identify trends, and highlight opportunities for cost control and efficiency, • Support the FM Service Manager with supplier performance and cost reviews, • Support cost discussions and pricing alignment with subcontractors to ensure value for money Internal Liaison & Coordination • Liaise with on-site FMs and RFMs to support the booking and delivery of works, • Provide RFMs with approved subcontractor details, PO numbers, and documentation, • Act as the central point of contact for subcontractor queries relating to compliance, terms, and onboarding, • Ensure clear communication between subcontractors, RFMs, and internal stakeholders, • Work collaboratively with internal stakeholders to influence supplier selection and promote best-value solutions Process Improvement & Reporting • Develop and implement standardised processes for subcontractor onboarding and management, • Review existing workflows and recommend improvements for efficiency and compliance, • Produce reports on subcontractor compliance, performance, and spend, • Maintain and improve subcontractor data quality and reporting accuracy This is not an exhaustive list of duties and the candidate could be asked to perform other tasks from across the business as and when necessary. Qualifications and Experience Required Essential • Experience managing external suppliers or subcontractors, including performance or cost considerations Strong administrative and organisational skills, • Experience in facilities management, compliance, or subcontractor coordination, • Knowledge of statutory compliance services within FM, • Ability to manage multiple stakeholders across a national structure, • Commercial awareness with the ability to balance cost, quality, and service delivery, • Excellent communication skills (written and verbal), • Strong IT skills, including Excel and FM/CAFM systems Desirable • Experience working in a central FM or head office function, • Knowledge of national supplier agreements, • Experience with CAFM systems and compliance reporting, • Understanding of FM audits and statutory compliance frameworks Requirements • Occasional travel to other sites, • Occasional travel to external meetings with subcontractors Company Benefits • 25 days holidays, plus bank holidays, • Discretionary Holiday Buying Scheme (after 6 month probation), • Company Sick Pay, • Company Pension, • Dress down day on the last Friday of each month, • Free lunch provided by the company on the last Friday of each month, • Modern Offices and free on-site parking, • Referral Bonus, • AXA Healthcare Insurance (after 6 month probation) This role provides an excellent platform for a motivated professional eager to utilise their technical expertise while supporting the Facilities Management team with subcontractor coordination. If you feel that this role is for you then click 'Apply' and send us your up to date CV. JBRP1_UKTJ

Sales and Customer Service Advisor Mon-Fri | £33k 1st year OTE | Full training given | career growth opportunities Start date: 1st Jun-26 We are seeking a motivated Sales and Customer Service Advisor to join our team in Chorley (PR7).This role is perfect for someone who thrives on making outbound c

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work through technology. From managed IT services, networking and cybersecurity to AV, print, cloud services and physical security, we deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their partnership with DMS. This is a fantastic opportunity for somebody who enjoys working with people, building trusted relationships and helping organisations achieve their goals through technology. The Role This is not a traditional sales role. It is about building relationships, understanding customer needs and becoming a trusted advisor to the organisations we support. As Customer Success & Retention Manager, you will work closely with our customers throughout their journey with DMS, helping them understand new technologies, maximise the value of existing solutions and ensuring they receive an exceptional experience at every stage of their partnership with us. You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical Services and Project Delivery teams to ensure customers receive a proactive, joined-up service. You will become the voice of the customer within DMS, helping us continuously improve while ensuring our customers remain engaged, supported and informed. The role offers a unique opportunity to work with a wide range of technologies and solutions across education and commercial sectors while developing long-term relationships with senior leaders, operational teams and key decision-makers. What You'll Be Doing You'll spend your time meeting customers, understanding their priorities and ensuring they continue to receive value from their investment in technology. You'll help coordinate customer reviews, strategic planning meetings, technology update sessions and engagement events, while working closely with internal teams to ensure customer feedback is acted upon and opportunities for improvement are identified. You'll develop a strong understanding of the technologies and services delivered by DMS, allowing you to confidently discuss industry trends, best practice and future opportunities with customers. Whilst this is not a direct sales role, you'll work closely with our commercial teams to identify opportunities where additional solutions or services could further support customer objectives. Most importantly, you'll help build long-term partnerships that strengthen customer loyalty, improve retention and contribute to the continued growth of the business. Who We're Looking For We're looking for someone who genuinely enjoys working with people and building relationships. You may currently work in Customer Success, Account Management, Education Technology, Managed Services, Telecommunications, SaaS, Security, AV, IT Services or another customer-facing technology role. You'll be a confident communicator, highly organised and comfortable engaging with a wide range of stakeholders from operational users through to senior leadership teams. You don't need to be deeply technical, but you should have a genuine interest in technology and a desire to continually learn about new solutions and industry developments. Most importantly, you'll care about customer outcomes and be passionate about delivering an exceptional customer experience. Essential Requirements Experience in a customer-facing role Excellent communication and relationship-building skills Strong organisational and planning abilities Ability to work collaboratively across multiple teams Professional presentation and communication skills Full UK Driving Licence Willingness to travel regularly to customer sites Desirable Experience Education sector experience Multi Academy Trust experience Customer Success or Account Management experience Managed Services or IT Services experience Telecommunications, SaaS, Security or AV industry experience Experience delivering customer review meetings or strategic discussions Knowledge of Microsoft 365, Google Workspace or cloud-based technologies What We Offer At DMS, we believe great people deserve great opportunities. In return, we offer: Competitive remuneration package based on experience Company car and fuel card, or car allowance if preferred Company mobile phone and laptop Ongoing training, professional development and vendor certifications Access to some of the most innovative technologies in the industry A varied role combining office, customer site and event-based working The opportunity to work from our DMS Technology & Training Suite at Bolton Wanderers Stadium Genuine career progression opportunities within a growing business A supportive, ambitious and customer-focused team culture Why DMS? We're building something different. Our customers don't see us as suppliers; they see us as trusted partners. This role is an opportunity to become a key part of that journey, helping customers navigate change, embrace technology and achieve better outcomes through long-term partnership. If you're passionate about people, technology and delivering exceptional customer experiences, we'd love to hear from you

No customer service representative experience required. Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignm

Role Overview: We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies. We help connect everyday people with flexible remote market research opportunities that i

Trades Workforce Solutions is offering a temporary Customer Service Advisor position in Telford. This role is perfect for individuals who excel in delivering outstanding customer service and enjoy working collaboratively within a supportive team. You will manage customer enquiries, process orders, a

Identify and lead shift-left initiatives, service automation and better use of ServiceNow, to empower users through robust self-service capabilities, reducing friction and improving resolution speeds. Lead and mentor the Service Desk, Service Management and Application Support teams (15 people) to d

ASDA is looking for a part-time Service Colleague to join its food services team in Wimborne. In this role, you will be essential to the customer experience, helping to serve delicious food and maintaining a welcoming environment in our branded outlets like Greggs and Subway.

The role involves providing face-to-face customer service, operating within catering policies, and complying with food hygiene standards. Durham University is seeking a Casual Food Service Assistant in the North East of England.

Greggs plc is seeking Team Members in Mablethorpe to provide fast and friendly customer service while maintaining shop cleanliness and preparing beloved products.

McDonald's United Kingdom is hiring a Crew Member who will ensure an excellent customer experience by providing friendly, fast, and accurate service.

Strong customer service skills. We are seeking Lithuanian-speaking Service Desk Advisers to handle inbound IT support enquiries. Ensuring high levels of customer satisfaction and building strong relationships with clients.

This role involves providing exceptional customer service, replenishing stock, and maintaining shop floor standards during the busy summer period.

Heron Foods Limited in Wirral is seeking a Part-Time Sales Assistant who will help in maintaining store standards and providing excellent customer service. Your role includes organizing deliveries, stocking shelves, and ensuring a positive shopping experience for customers.

This role involves delivering exceptional customer service, supporting the Store Management team, and being a brand ambassador.

You will provide friendly customer service, replenish stock, and operate the till while ensuring a safe shopping environment.

Sales Associate in Greater London, United Kingdom, responsible for ensuring customer satisfaction and maintaining store standards. The role involves building professional relationships with customers, recommending products, and being a key point of contact for inquiries. This position offers the cha

In this role, you will operate the till, assist with customer service, and ensure the store is well-maintained. Flexibility for various shifts and strong customer service skills are essential. JD GROUP is looking for enthusiastic Seasonal Store Colleagues to join the team this Christmas, delivering

Join our fast-paced team to ensure great customer service and a well-stocked store. Apply today and be part of a dynamic team committed to excellent service.

Your primary responsibilities include delivering exceptional customer service and maintaining store organization.

Are you currently working in sales, events, hospitality, luxury retail, business development or another commercial customer facing role?.

The Customer Service Advisor will be the first point of contact for customers, providing 1st line IT support.

The Key Accounts Coordinator will manage sales orders, support key client relationships, and ensure operational excellence within a fast-paced environment.

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries. Providing friendly, natural service and getting to know your custo

We are recruiting for a Service Advisor to join our. You will be well versed in delivering xdjnayx high levels of customer satisfaction in a very busy and dem.

Customer Service Advisor role in Darlington, UK.

Manage a customer service team for a food distributor, overseeing order processing, logistics, and continuous improvement initiatives.

Providing first class customer service to existing and previous customers.

This is a fantastic opportunity for someone looking to develop their customer service and administrative skills within a busy office environment. We are currently recruiting for a Customer Service Advisor to join our client's friendly and supportive team in Banbury.

French or German speaking Customer Service Administrator.

Seeking a Customer Service Officer to provide professional service to customers in the energy industry, handling administrative tasks, liaising with customers, and supporting field operations.

Provide excellent customer support, handle inquiries, process transactions, and assist the retention team.

Providing customer service to guests inside the Bike Centre, such as answering questions, giving route suggestions, and assisting with booking bikes in the CLS app. Experience with customer service. You are open-minded, honest, and have an interest in learning, developing, and sharing knowledge with

If needed, try out products or services ahead of your session. Earn up to £700 a week in your free time by providing feedback on everyday products and services.

Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. Strong customer Service Mindset. At ERES, we are committed to contributing to t

This role requires excellent customer service skills, strong product knowledge, attention to detail, and the ability to build meaningful customer relationships that reflect the values and standards of Heera Diamonds. At Heera Diamonds, we are committed to excellence, integrity, exceptional customer

A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service. Meet prospective customers and maintain primary point of contact throughout customer journey. Manage the requirements and expectations of customers through

Our Sales Assistants (or Agents) remain inspired by our roots and revel in pushing the boundaries of ordinary while delivering the highest level of customer service to our clients. As an Agent Provocateur Sales Assistant, you will be responsible for delivering impeccable client service, supporting d

Our team helps clients connect with their customers face-to-face through engaging events and direct interaction. This opportunity suits someone who enjoys working with people and wants to build practical experience in marketing, customer engagement, and leadership. Speaking with customers face-to-fa