1st & 2nd Line Support
hace 23 horas
Liverpool
1st & 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to £32K & BenefitsBe the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same — and where your skills actually matter? If you’re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What’s on Offer? • Competitive salary (£27k - £32k) tailored to your experience, • Clear pathway toward 3rd Line, field engineering, or specialist roles, • 22 days holiday + bank holidays, • Pension scheme, • Company vehicle or travel allowance, • Dedicated training budget + certification support, • A supportive team that wants you to succeed Key Responsibilities of the 1 & 2 Line Support Engineer: As our new First & Second Line Support Engineer, you’ll be on the front line of keeping our clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support • Be the first point of contact for incoming tickets and requests, • Fix issues across desktops, laptops, printers, mobiles, and other hardware, • Support users across Microsoft 365, Windows 10/11, and Active Directory, • Troubleshoot basic networking, VPN, and Wi-Fi issues, • Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work • Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls), • Carry out infrastructure checks, cabling reviews, and environment audits, • Deliver and set up new hardware for users, • Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance • Keep an eye on client systems and react to alerts, • Perform routine patching, updates, and health checks, • Validate backups and help with restores Client Experience & Teamwork • Communicate clearly with users at all levels (without the jargon!), • Own your ticket queue and keep clients in the loop, • Spot recurring issues and suggest smarter ways of working Skills & Experience: • 1–4 years in IT support (ideally MSP or multi-site), • Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android), • A full UK driving licence, • Strong communication, problem-solving, and customer service skills, • Curiosity and a hunger to learn, • Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We’re a friendly, growing MSP that puts people first — giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts… Apply today. Let’s grow your career together.