Senior QA & Project Delivery Manager
2 days ago
Liverpool
Senior QA & Project Delivery Manager About the Role We are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations. You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards. Key Responsibilities • Own and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance., • Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks., • Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing., • Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units., • Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals., • Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases., • Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence., • Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk., • Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement., • Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines., • 10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments., • Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems., • Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks., • Experience developing and scaling QA teams, including offshore/vendor management., • Excellent skills in stakeholder engagement, communication, and executive-level reporting., • Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions., • Experience with non-functional testing, automation, and test environment governance., • Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project., • PRINCE2 and/or ISTQB certification, • Background in retail, logistics, supply chain, or large-scale infrastructure projects, • Experience with SAP, ERP systems, or warehouse automation platforms, • Opportunity to lead strategic, high-impact projects with global reach, • Collaborative environment with executive visibility, • Competitive salary and benefits package, • Professional development and certification support, • Flexible working arrangements