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About Us HEARD is pioneering a new era of fast food. Founded by 2 Michelin-starred Chef Jordan Bailey, we are a produce-first concept focused on sustainability, exceptional ingredients, and culinary precision. Our mission is to elevate fast food by delivering world-class flavour and service in a dynamic, busy environment The Role As a member of our Floor Staff team, you’ll play a vital role in delivering smooth, friendly, and efficient service on the restaurant floor. You’ll help create memorable guest experiences by upholding our standards, supporting your team, and bringing positive energy to every shift. Key Responsibilities Provide attentive, high-quality service to all guests Support your team during busy periods with clear communication and teamwork Always maintain cleanliness and organisation on the floor Ensure orders are taken accurately and delivered promptly Be knowledgeable about the menu and able to answer guest questions confidently Communicate guest feedback and any issues to management as needed Requirements Previous experience in a customer-facing role in hospitality A positive attitude and willingness to learn Strong communication and interpersonal skills Ability to stay calm and efficient under pressure Reliable, punctual, and a team player Basic understanding of food safety practices Why Join Us? Join an innovative, chef-led concept committed to excellence and sustainability. You will have the opportunity to grow within a forward-thinking brand and make a lasting impact on the future of fast food.
Job Opening: supervisor – Italian Restaurant Location: cockfoster Employment Type: Full time About us : We are an authentic Italian restaurant . Our focus is on creating memorable dining experiences through exceptional service, delicious cuisine, and a warm, welcoming atmosphere. Position Overview We are looking for an enthusiastic and experienced supervisor to join our team. The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and can support the Restaurant Manager in day-to-day operations. Key Responsibilities Assist in overseeing daily front-of-house operations to ensure smooth service. Supervise, train, and motivate staff to deliver excellent customer experiences. Handle customer inquiries, feedback, and complaints with professionalism. Maintain health, safety, and hygiene standards. Step in as acting manager when needed. Qualifications Previous experience as a Supervisor, or Team Leader in hospitality (restaurant experience preferred). Strong leadership and communication skills. Knowledge of Italian cuisine and wine is a plus. Ability to multitask and stay calm under pressure. Flexible availability, including evenings, weekends, and holidays. What We Offer Competitive salary . Staff meals and discounts. Opportunities for career growth within our restaurant group. A supportive and team-oriented work environment. How to Apply If you are passionate about Italian food, hospitality, and leadership, we’d love to hear from you! Jordan Job Type: Full-time Work Location: In person
Sous cheg – Heard. Soho (Flagship Opening) Premium burgers. Fresh ingredients. Consistent standards. Heard is the most talked-about name in London’s fast food scene, created with 2 Michelin-starred chef Jordan Bailey. Our first site in Borough launched in February 2025 to rave reviews — now, we're opening our flagship in Soho, and we're looking for a Head Chef to lead it. This is your chance to take ownership of a brand-new kitchen, build your brigade from scratch, and set the standard for what fast food should be: fast, fresh, and uncompromising on quality. In Your First 12 Months, You'll... Launch the Soho kitchen to spec and on schedule, delivering a fully operational kitchen with prep, service, storage, food safety, and communication systems in place ahead of opening Hire and onboard a full brigade, including all line chefs and prep roles, with clear responsibilities, trial shifts completed, and training plans delivered before launch Train all team members to deliver the Heard food standard, achieving consistent plate execution within four weeks of opening across every service period Run the pass with full control, ensuring all revenue streams (dine-in, delivery, takeaway) hit speed, quality, and presentation targets daily Write and implement kitchen SOPs across service, cleaning, stock, allergen handling, and prep — fully embedded and signed off by week two of trading Deliver food cost margin within target range by month two, using Heard systems to monitor usage, track waste, and adjust ordering in real-time Achieve and maintain a* 5 Health & Safety rating at first inspection through fully documented food safety procedures and ongoing team compliance Collaborate daily with the General Manager to analyse service performance, adjust rota needs, and drive daily prep and recovery standards Review and improve kitchen systems and workflows quarterly, in collaboration with Jordan Bailey, ensuring the operation evolves with service demands