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Senior Analyst Welwyn Garden City Three days in the office £60,000 - £70,000 + 20% Bonus In this role, you will be accountable for: Analytics & Business Performance • Own and steer commercial performance reporting, ensuring senior stakeholders have clear, timely visibility of delivery against plan and the levers to improve outcomes., • Translate complex data into decision-grade insight—diagnosing root causes, framing the right questions, designing robust analytical approaches, and driving implementation with the business., • Set a high bar for data accuracy, governance and interpretation, converting outputs into a clear performance narrative with context, implications and recommended actions., • Influence with clarity and credibility—articulating opportunities, insights and proposals succinctly, tailoring your approach to different audiences and building alignment across stakeholders., • Lead the ongoing evolution of our insight and reporting suite, improving automation, relevance and usability so teams can act quickly on performance drivers and priorities. People & Delivery Management • Partner closely with Commercial, Finance, Product, Fulfilment, Digital and Technology to shape high-quality analytical briefs—clarifying objectives, success measures and decision points., • Lead delivery through to impact—setting clear plans, managing dependencies and risks, and communicating progress, trade-offs and recommendations to maintain momentum and confidence., • Role-model best-in-class analytical practice, coaching peers and junior analysts, and raising standards across insight, storytelling and stakeholder management. What you will bring: To succeed, you will be a commercially-minded problem solver with a track record of delivering insight that shapes decisions and drives measurable performance improvement: • Advanced analytical and numerical capability, with strong commercial judgement., • Proven ability to structure ambiguous problems, simplify complexity, and connect analysis to business context, trade-offs and outcomes., • Strong capability in Excel and PowerPoint, and experience with BI tooling (ideally Tableau/Adobe Analytics) to create clear, compelling, self-serve reporting that supports decision-making at pace., • Experience using SQL (or similar) to extract, shape and validate data from databases; Python/R and automation capability is an advantage., • Excellent written and verbal communication skills, with the ability to influence and build alignment across cross-functional stakeholders., • A strong understanding of eCommerce/retail dynamics.

Category Analyst Welwyn Garden City / Home-Based Retail Impact is a specialist data analytics company supporting fresh food suppliers and major supermarket chains across the UK. We help our partners optimise their supply chain and commercial operations through insight-led decision-making. We are looking for a Category Analyst to play a key role in working with some of the UK’s biggest retailers and supply chains, driving performance improvements across product ranges, store execution, and supplier engagement. Key Responsibilities Data Analytics & Category Management • Conduct KPI performance reviews, including base-level and historical performance analysis., • Deliver enhanced reactive and proactive volume planning., • Lead range reviews that deliver value for consumers, retailers, and suppliers., • Carry out pack size, sustainability, product life, and rate-of-sale suitability assessments., • Analyse store-level performance, including space allocation, replenishment cycles, and rate-of-sale patterns., • Evaluate order profile accuracy and assess fit-for-sales., • Manage new line set-ups and provide post-implementation insights., • Complete distribution assessments and support short- and long-term range review initiatives., • Deliver range cube analysis, segmentation, and clustering reviews., • Facilitate regular category performance reviews with suppliers and retailer partners., • Provide best-practice guidance and support to new internal colleagues., • Offer supplier product performance insight and strategic recommendations., • Conduct region, format, and store-specific analysis., • Review seasonality behaviour and support seasonal implementation planning., • Evaluate promotional performance, including halo and victim impacts., • Manage category management relationships across supermarkets and fresh food suppliers., • Build strong, trusted partnerships with retailers—becoming their go-to source for impartial, actionable advice., • Act as a key liaison between supplier sites and retailer stakeholders., • Demonstrate value by identifying and delivering opportunities that optimise category performance., • Upsell within the existing client base and support the development of new business opportunities., • Identify and pursue opportunities to engage and onboard new clients.

Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do • Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them., • Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset., • Lead workshops to ensure full alignment of requirements and solution across technical and business teams., • Ensure that all such requirements are fully aligned to industr...

Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location: Hatfield (Hybrid-working) Hours: Full-time Role Type: Permanent TPBN1_UKTJ

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