Workshop Controller
6 days ago
Swindon
unter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within their site in Swindon THE ROLE: • Day to day management of the Workshop and Service department, • Improve and optimize on standards / performance of the service team through effective performance management and development, • Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts, • Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators., • Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times, • Increase efficiency, effectiveness and profitability of the depots, • Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors., • Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety, • Reporting directly to directors and keeping all parties updated with constant communication, • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors., • Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety, • Advise on the need for investment if and when required within the depots, • Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships THE CANDIDATE • Experience in leading, managing and developing teams., • Experience within the Automotive Sector, • Excellent communication skills at all levels., • Good Organisational Skills., • An approachable personality, • Ability to focus efforts and prioritise work, • Attention to detail, • Client facing experience being able to manage client expectation, • Ability to work to tight deadlines under pressure IN RETURN The successful candidate will receive a competitive package plus great company benefits