Compliance Programme Manager
hace 19 días
Swindon
Compliance Programme Manager – Electrical Safety (EICR) | HousingJob Purpose The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and recovery of a large-scale Electrical Installation Condition Report (EICR) testing and remedial works programme across a residential housing portfolio on a contract / fixed-term basis. The role leads programme planning, contractor performance management, stakeholder engagement, tenant communications, financial control, governance assurance, and data-driven performance monitoring, ensuring statutory compliance, robust audit evidence, and a safety-first, customer-focused culture. This position provides professional assurance to senior leadership, embedding risk-based scheduling, strong governance, and continuous performance improvement within a regulated housing environment. Key Responsibilities & AccountabilitiesProgramme Delivery & Leadership • Own and manage the master programme plan, milestones, dependencies, and delivery schedules for testing, remedials, access/recovery, and reporting., • Lead cross-functional coordination across contractors, housing operations, customer services, tenancy management, and data teams., • Establish risk-based prioritisation based on compliance exposure, property risk, and customer vulnerability., • Develop and implement recovery strategies for overdue cycles, no-access properties, and backlog reduction.Contractor & Performance Management, • Manage multiple contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes., • Ensure high-quality delivery of inspections, remedial works, access strategies, tenant communications, and data submissions., • Drive continuous improvements in quality, productivity, compliance, and customer satisfaction.Governance, Assurance & Reporting, • Establish and maintain robust governance frameworks, audit trails, documentation standards, and decision logs., • Chair weekly operational delivery meetings and monthly programme governance boards., • Provide professional assurance and performance reporting to senior leadership and audit stakeholders., • Maintain clear line of sight from programme delivery to compliance evidence.Financial & Commercial Management, • Own programme financial forecasting, spend tracking, budget control, and cost management., • Manage variations and ensure value-for-money delivery., • Support procurement planning, tendering, contract award, and mobilisation in line with public sector procurement principles.Tenant & Stakeholder Engagement, • Lead communications across housing teams, customer services, data teams, and senior stakeholders., • Ensure delivery of clear, respectful, and inclusive tenant communications, including appointment setting, reminders, and access recovery messaging., • Embed a customer-centric, safety-first culture, ensuring residents understand the process and can easily raise concerns.Data, Risk & Continuous Improvement, • Own the single source of truth for programme data, ensuring accuracy, timeliness, security, and audit readiness., • Produce dashboards and performance reports covering compliance, remedials, access, contractor performance, risk, and finance., • Maintain programme risk registers and live recovery plans., • Use insight and analysis to drive continuous improvement, root-cause reviews, and targeted interventions., • Coordinate multi-disciplinary recovery actions, including tenancy management, legal, customer contact, and safeguarding teams.Key Performance Indicators (KPIs), • Cycle Compliance: % of homes with in-date EICR within five-year cycle, • Remedial Timeliness: % of remedials completed within SLA, • Access & Recovery: First-time access rate, recovery resolution rate, average days to resolve no-access, • Contractor Performance: On-time delivery, quality, data completeness, customer feedback, • Financial Control: Budget variance, forecast accuracy, cost efficiency, • Data Quality & Audit Readiness: Zero critical data errors, positive audit outcomesDecision-Making Authority, • Set programme priorities and approve operational recovery actions within delegated authority., • Recommend contract variations, investment decisions, and improvement initiatives with value-for-money rationale., • Act as single point of accountability for programme delivery, compliance, and assurance.Essential Knowledge & Experience, • Proven programme management experience within housing compliance, asset management, property services, or building safety., • Strong contractor and supplier performance management, including KPIs, SLAs, and improvement planning., • Excellent stakeholder engagement, governance reporting, and senior-level communication., • Sound financial management, forecasting, and cost control experience., • Strong data literacy, able to interpret dashboards, analyse trends, and drive evidence-based decisions., • Experience operating within regulated or public-sector environments.Desirable Knowledge & Qualifications, • Knowledge of electrical compliance in social housing, including:, • EICR five-year cycles, • Landlord statutory duties, • Remedial workflows, • Access and recovery strategies, • Experience of public-sector procurement and NEC / JCT contract frameworks., • PRINCE2 Practitioner, APM PMQ, MSP, or equivalent programme/project management qualification.