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I am looking for a part-time Occupational Health Advisor or Occupational Health Nurse to work in Uxbridge. In this key role, you provide day-to-day clinical support to our clients' employees and liaise with key customer personnel to ensure the delivery of a high-quality Occupational Health Service. What you'll be doing: You will be carrying out independent medical assessments via phone or in person, health surveillance, safety-critical medicals, and biological monitoring. The role includes providing travel health advice, supporting first aiders, and coordinating health promotion and wellbeing initiatives. The role is responsible for ensuring compliance with company policies, maintaining clinical standards, and upholding professional conduct. Ensure all clinical rooms are maintained to the required standard and a log of equipment calibrations is maintained. What we are looking for: Previous experience working in Occupational Health is essential for this role coupled with case management and pre-placement questionnaires. You will have experience in health surveillance and safety critical assessments. Strong communication and interpersonal skills are required with ability to manage and prioritise your own workload. Location: You will be based at our clients site near Uxbridge Hours: This position is for 2 days a week, with an additional 6 days per annum Salary: The salary banding is £37,000 to £43,000 depending on experience and qualifications. Company Benefits: We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is: Competitive annual salary dependent on qualifications and experience Contributory pension scheme up to 6% Life assurance Starting on 25 days annual leave plus bank holidays, increasing with length of service Have a day off for your Birthday (non-contractual benefit) Discounted gym membership Health cashback plan NMC fees are paid for

Join Our Team as a Maintenance Manager!\n Location: Wembley Stadium, London (on-site, with flexible working around events) \n Contract: Permanent \n Salary: Competitive + Flexible Benefits About the Role\n Are you ready to take on an exciting challenge at one of the UK’s most iconic venues? We’re looking for a Maintenance Manager to lead the delivery of maintenance services at Wembley National Stadium with NG Bailey. In this hands-on leadership role, you’ll ensure the Stadium remains safe, compliant, and operationally excellent through a mix of planned preventative maintenance, reactive works, and lifecycle activities. \n As a key player in our team, you’ll guide multi-disciplined engineering and maintenance teams, act as a trusted advisor to our clients, and ensure that we consistently meet contractual obligations and expectations. With events at the heart of Stadium life, flexibility is essential, and you’ll need to be available for various events. Your Key Responsibilities\n\n • Lead by example in promoting NG Bailey’s Health, Safety, and Wellbeing standards through safety tours, inspections, and incident investigations.\n, • Oversee day-to-day engineering and fabric maintenance, ensuring compliance with contractual requirements, SLAs, and response times.\n, • Own statutory compliance, including inspections, certifications, and supporting audits.\n, • Drive operational readiness for both event and non-event activities, developing maintenance plans that enhance asset reliability.\n, • Coach and develop your teams through one-to-ones, performance reviews, and succession planning.\n, • Build strong relationships with client stakeholders, providing clear performance reporting and advice on asset performance.\n, • Manage specialist subcontractors, ensuring value for money and identifying cost-saving opportunities.\n, • Utilize MRI and other maintenance management systems to analyze performance data and support lifecycle planning.\nWhat We’re Looking For\n If you’re passionate about safety and wellbeing, take ownership of your work, and thrive on building trusted relationships, we want to hear from you! We’re seeking an inspiring leader with: \n\n • Experience managing maintenance operations in large, complex environments.\n, • Knowledge of building services, planned maintenance, and statutory compliance.\n, • Proven ability to lead multi-disciplinary engineering teams and manage subcontractors.\n, • Strong client and stakeholder relationship management skills.\n, • Proficiency in CAFM systems and Microsoft Office applications.\n, • A recognized qualification in Mechanical, Electrical, or Building Services Engineering (HNC/HND, degree, City & Guilds, NVQ, or equivalent).\n, • Bonus: IOSH Managing Safely, NEBOSH General Certificate, IWFM, AP/CP, or membership in professional bodies like IET, CIBSE, or IWFM.\nWhy Join Us?\n We’re committed to evolving our benefits to attract and retain top talent. Here’s what you can expect: \n\n • 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.\n, • Pension plan with a leading provider and employer contributions.\n, • Personal Wellbeing and Volunteer Days.\n, • Private Medical Insurance.\n, • Life Assurance.\n, • Salary sacrifice car scheme (Hybrid/Electric Vehicle).\n, • Free 24/7 Employee Assistance Program for mental health support.\n, • Flexible benefits including Dental Insurance, Gym Membership, and more.\nNext Steps\n At NG Bailey, we’re on a journey to foster a culture of inclusion, fairness, and respect. We’ll provide clear information about the recruitment process and are happy to accommodate any needs you may have during the application or interview process. \n We are proud to be a Disability Confident Employer and have achieved Gold Standard in the Armed Forces Covenant. About Us\n As one of the leading independent engineering and services businesses in the UK, we have a rich history dating back to 1921. With a turnover of £500m and 3000 employees, we are dedicated to developing great people through our investment in training. \n Our innovative and forward-thinking approach allows us to work on groundbreaking projects across various sectors within the building and infrastructure industry. When you join us, you’ll have a clearly defined development path, supported by regular reviews and ongoing training to help you reach your full potential.

At Smith+Nebwe design and manufacture technology that takes the limits off living. Do you thrive at the intersection of AI, digital transformation, and supply chain planning? As an AI Planning Solution Architect, you will play a pivotal role in shaping the future of intelligent planning across our global organization. Working with Kinaxis Maestro and advanced AI capabilities, you will design and deliver innovative solutions that improve decision making, increase planning agility, and help drive business performance. • Lead the design and delivery of AI enabled supply chain planning solutions using Kinaxis Maestro., • Own solution architecture across advanced forecasting, intelligent planning workbooks, autonomous agents, and agent orchestration capabilities., • Partner with business leaders and planning teams to identify AI use cases and translate them into scalable solutions and planning frameworks., • Lead end to end solution delivery including design, configuration, testing, deployment, and hypercare activities., • Define data architecture and integration requirements that enable advanced planning and AI driven capabilities., • Act as a trusted advisor to business and IT stakeholders, guiding the AI planning transformation journey., • Facilitate workshops and build strong relationships across planning, data, and leadership teams to drive adoption and business value., • Establish best practices and governance standards while mentoring colleagues on AI and Kinaxis planning capabilities., • 12+ years of experience in supply chain planning with deep expertise across demand, supply, inventory, production, materials planning, and S&OP or IBP processes., • 8 to 10 years of hands on Kinaxis Maestro or RapidResponse experience, including multiple end to end implementations., • Advanced Kinaxis configuration expertise across models, scenarios, analytics, dashboards, scorecards, widgets, and control sets., • Proven experience developing and implementing innovative AI, advanced analytics, and agentic planning solutions., • Strong stakeholder management, communication, and leadership skills with the ability to influence at all levels of the organization., • Kinaxis certifications such as Author, Contributor, or Architect are preferred. Information for candidates applying in Poland: The anticipated gross annual base compensation range for this position is 251 000–376 250 PLN. The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications and experience, scope and responsibilities of the role, geographic location and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness. • Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options., • Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!, • Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Life Assurance and much more., • Flexibility: Hybrid Working Model (For most professional roles)., • Training: Hands On, Team Customised, Mentorship., • Extra Perks: Discounts on Gyms and fitness clubs and many other Employee discounts. You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about our Employee Inclusion Groups on our website www.smith-nephew.com Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Neb is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Neb a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. #J-18808-Ljbffr

Health & Safety Trainer (IOSH Member) £40,000 - £60,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Wembley- with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH27346 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Tech, Level 3, Assessor, PTLLS, H&S, South East, London, Watford, Kent, Essex, Stratford, Wembley If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Health and Safety Study Advisor (IOSH Member / NEBOSH Level 6) £35,000 - £40,000 + Remote + Mon-Fri + Flexible working + Private Medical Care + Funded Qualifications + Increasing Holidays + Company Benefits Remote Are you an Health and Safety Advisor / Trainer or similar looking for a fully remote, flexible role where you will help support and guide learners through a range of courses virtually within a well-established, H&S Training provider who pride themselves on looking after their staff, offering a forward thinking culture and the chance to continually upskill yourself? This company are a well-established, ambitious H&S training provider who have been delivering a broad range of courses to a dynamic client base for over 20 years. They are experiencing an exciting period of growth and due to this ever increasing demand for their first rate service, are looking to grow their friendly team. In this collaborative role you will work within a tight-knit team of 5 who will initially provide you virtual training. After this point you will be responsible for supporting candidates through their preparation for courses, answering any queries and providing encouragement where necessary prior to their exams. You will also undertake marking of mock papers, providing feedback and associated administrative work as you work fully remotely. This role would suit someone who is a member of IOSH and has their NEBOSH Diploma, looking for a fully remote opportunity to support those undergoing a range of E-Learning courses within a supportive, positive company who are part of a leading group and offer a great benefits package. The Role: Support individuals undertaking a range of E-Learning H&S courses Answer queries, concerns and assist with preparation Mark mock papers and provide feedback where possible Take part in funded training courses to gain further qualifications and upskill yourself Work within team of 5, collaborate regularly virtually Fully remote role Monday to Friday, 9am to 5pm The Person: NEBOSH 6 Qualified Member of IOSH Looking for a fully remote role Reference Number: BBBH27104 Health, Safety, Trainer, Officer, Advisor, Consultant, Manager, H&S, SHEQ, Mentor, Coach, Support, Learning, NVQ, NEBOSH, IOSH, Diploma, Remote, London, Manchester, Birmingham, Leeds, Newcastle If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for... This role is responsible for delivering high-impact, innovative, integrated creative projects across digital media, translating complex briefs into simple, high-impact digital assets. You will translate the requirements of a brief into innovative digital assets, ensuring all work is aligned with brand guidelines and optimised for performance across web, mobile and in-store digital platforms. As a conceptual thinker, you will bring a blend of artistic flair and technical precision to the team, developing imaginative solutions that push the boundaries of digital advertising. • Conceptualisation & Execution: Lead the design and production of digital advertising assets, primarily focusing on high-performing web banners, social media assets, and direct response creative, • Creative Thinking: Contribute to team brainstorms as a conceptual thinker, finding innovative ways to answer briefs with a genuine enthusiasm for the creative and advertising industry, • HTML5 Animation: Create sophisticated, lightweight HTML5 animated banners using tools like Adobe Animate or Google Web Designer, ensuring seamless performance across all devices, • Retail Media Screens: Develop and deliver engaging digital content specifically for retail media screens. This includes HTML-coded animations and motion graphics tailored for the retail landscape, • Campaign Delivery: Execute creative concepts from initial brief through to final assets, including asset resizing and versioning for multi-channel campaigns, • Brand Stewardship: Ensure all digital creative is strictly aligned with visual and verbal identity guidelines while pushing the boundaries of what is possible in digital and retail environments, • Technical Optimisation: Optimise file sizes and code to ensure fast loading times and compliance with technical specifications for various ad networks and retail media hardware, • Collaboration: Actively share creative ideas, trends, and techniques across the wider design team to foster a culture of innovation and continuous improvement, • General Experience: Demonstrable experience in a design role within a studio or agency environment, with a portfolio showcasing a mix of graphic design, motion graphics and digital display., • Digital Specialism: Knowledge of HTML5 animation and an understanding of the technical limitations and possibilities of web programming, • Retail & DOOH: Experience or a strong understanding of designing for digital-out-of-home (DOOH) or retail media screens, understanding how to capture attention in a physical environment, • Software Expertise: Advanced proficiency in Adobe Creative Cloud (After Effects, Photoshop, Illustrator, InDesign) and specialised animation tools (Adobe Animate), • Direct Response Knowledge: A strong grasp of digital "best practice" using colour theory, layout, and visual hierarchy to maximise engagement and create thumb stopping content, • Production Knowledge: Working knowledge of web accessibility, usability guidance, and the process of supplying production-ready assets for complex digital ecosystems, • Conceptual Innovation: A proven ability to translate complex briefs into simple, high-impact digital stories. You should be as comfortable at the brainstorming stage as you are during technical execution, • Advertising Passion: A deep understanding of the current digital advertising landscape, including emerging trends in social media, direct response best practices, and interactive design We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. • Innovation: We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all., • Giving back: Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence, • Sustainability: Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this, • Inclusion and accessibility: We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Here's a list of some of the fantastic benefits we offer • Company bonus scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Complimentary Private Medical, • Life Assurance, • Enhanced Maternity & Paternity leave, • £500 wellness allowance, • Access to nutritional advisor and personal trainers, • Discounted Health Assessments, • Complimentary Financial coaching Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed. We want to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. #J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is via funds for good causes, at Allwyn we put our purpose and values at the heart of everything we do. We invite you to join us on a once-in-a-lifetime transformation journey by creating a National Lottery that delivers more money to good causes. • Mentorship & Team Leadership – Provide guidance and coaching to reporting Business Analysts, establish best practices, troubleshoot complex reports, and standardize documentation. Foster a collaborative, growth‑oriented environment., • Maintaining BI Roadmaps (Functional & Technical) – Define and own a roadmap for ongoing enhancements to dashboards, data transformations, and self‑service analytics. Align short‑term deliverables with long‑term initiatives., • Hands‑On Reporting & Power BI Expertise – Serve as the go‑to authority for Power BI (or equivalent tools) for data modeling, DAX queries, and performance optimization. Partner with data engineers to design efficient data pipelines., • Lottery‑Specific Business Analysis – Collaborate with marketing, finance and operations to capture requirements and translate them into reporting solutions while balancing regulatory mandates., • Data Quality & Governance – Ensure robust data accuracy and access controls for all published reports, support and refine governance processes, and uphold lottery guidelines., • Project Delivery & Stakeholder Engagement – Manage end‑to‑end analytics projects: scoping, backlog management, UAT and production rollout; coordinate cross‑functional teams and provide status updates., • User Enablement & Self‑Service – Drive training programs, demos, lunch‑and‑learn sessions, promote self‑service BI adoption and streamline user permissions., • Timeliness & Quality of Deliverables – BI initiatives delivered on schedule with minimal post‑deployment rework., • Stakeholder Satisfaction & Adoption – Positive feedback from lottery ops, finance, marketing and growth in self‑serve usage., • Data Accuracy & Regulatory Alignment – Strict adherence to lottery regulations and no major data quality issues., • Mentorship & Team Performance – Continuous improvement in reporting BA competencies and standardized best practices., • Roadmap Progress & Innovation – Steady advancement of functional and technical items, delivery of new features such as AI visuals and incremental load strategies., • 8+ Years in BI/Analytics – Proven track record in data analysis, dashboard development and stakeholder management within a regulated environment., • Expertise in Reporting Tools (Power BI Preferred) – Hands‑on proficiency with data modeling, DAX, performance tuning and ability to mentor others., • Project Delivery & Documentation – Experience leading BI projects end‑to‑end, producing user stories, acceptance criteria, backlog items., • Leadership & Communication – Strong interpersonal skills to coach BAs, unify best practices and drive cross‑functional cooperation., • Data Governance & Compliance – Awareness of regulatory constraints, ensuring solutions respect data privacy rules and compliance guidelines., • Additional Qualifications – Microsoft Power BI certifications (DA‑100/PL‑300) highly preferred; lottery domain experience preferred; prior enterprise‑level BI implementation experience a plus. We’ve developed ground‑breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. • Company bonus scheme, • Matched pension contributions up to 8.5%, • 26 days annual leave + 2 Life Days (and bank holidays), • Complimentary Private Medical, • Life Assurance, • Enhanced Maternity & Paternity leave, • £500 wellness allowance, • Access to nutritional advisor and personal trainers, • Discounted Health Assessments, • Complimentary Financial coaching Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements and the individual qualifications. All employment decisions are made on a non‑discriminatory basis. #J-18808-Ljbffr

We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process The Product Specialist plays a key role in enabling the success of the ASOS Customer Help experience, ensuring our digital platforms, tools and processes deliver seamless and efficient experiences for both customers and frontline advisor teams. Sitting within Customer Care Experience, this role is responsible for the optimisation and continuous improvement of customer- and advisor-facing products and journeys. Working closely with Product Managers, Engineering and Operational teams, you'll translate business and customer needs into practical solutions that improve performance, usability and business outcomes. As an established individual contributor, you'll operate with a good degree of autonomy within a defined product domain. You'll use data, customer insight and operational expertise to identify opportunities, shape improvements and ensure successful delivery and adoption of product changes. You'll be a recognised subject matter expert within your area and play an important role in connecting operational needs with product execution. Product Specialists support our product mission and vision and do not own product vision or end-to-end product strategy. That accountability sits with Product Managers. Instead, you'll focus on execution, optimisation and enablement, helping ensure that products deliver measurable value for customers, advisors and the business. • Own and continuously improve defined Customer Care products, tools and journeys, ensuring they effectively meet customer, advisor and business needs, • Translate operational and customer requirements into clear product enhancements and changes, working closely with Product Managers and Engineering teams, • Act as a key voice of Customer Care Operations, bringing frontline insight and customer feedback into product discussions and prioritisation decisions, • Lead the delivery and rollout of product enhancements within your domain, supporting successful implementation and adoption, • Monitor and analyse the performance of digital care tools and experiences, identifying opportunities to improve efficiency, quality, customer satisfaction and operational effectiveness, • Collaborate with Technology, Product and Operations teams to remove friction and improve end-to-end customer and advisor experiences, • Contribute evidence, insight and recommendations to support roadmap prioritisation and decision-making, • Document and maintain current and future-state customer journeys, processes and product requirements, • Drive experimentation and continuous improvement initiatives, validating opportunities through data, feedback and testing, • Support the adoption of automation, AI and self-service capabilities to improve customer outcomes and operational efficiency, • Partner with frontline teams to support change adoption through training, communications and engagement activities, • Ensure solutions align with broader Customer Care strategy and global operating requirements, • Provide guidance and support to Associate Product Specialists, sharing knowledge and best practice where appropriate, • Support our culture by promoting Diversity, Equity & Inclusion in both design and ways of working We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed. • Experience within Customer Care, Digital Care, Customer Experience, Product Operations or a related operational product environment, • Proven ability to deliver improvements to digital tools, journeys or processes that drive measurable customer or business outcomes, • Comfortable working autonomously while collaborating effectively with Product, Engineering and Operational teams, • Strong analytical skills with the ability to use data, insight and customer feedback to inform decisions and prioritisation, • Experience using customer journey mapping, service design or process improvement methodologies, • Good understanding of agile ways of working and experience contributing within product delivery environments, • Strong communication and stakeholder management skills, with the ability to influence decisions through evidence and insight, • Interest in leveraging automation, AI and technology to improve experiences and efficiency, • Commercial awareness, with an understanding of the relationship between customer experience, operational performance and cost-to-serve, • Naturally curious, proactive and committed to continuous improvement, • Passionate about delivering better experiences for customers and advisor colleagues You’ll play an important part in shaping how Customer Care operates at ASOS – working at the heart of digital transformation and building the skills to enable better tools, better experiences, and better outcomes for both customers and advisors. • Employee discount (hello ASOS discount!), • Employee sample sales, • 25 days paid annual leave + an extra celebration day for a special moment, • Private medical care scheme, • Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us, • Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role #J-18808-Ljbffr