Learning and Development Manager
21 hours ago
Redhill
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Role Overview Are you passionate about shaping the future of learning in a dynamic, global environment? Rapiscan is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across our global service organization. This is a unique opportunity to influence both internal talent development and customer-facing training initiatives that drive revenue, enhance product adoption, and elevate service excellence. You’ll be at the forefront of building a culture of continuous learning, technical mastery, and leadership development—while also owning the global training strategy for ServiceMax, our core field service management platform. Responsibilities Service Talent Development: • Design and deliver strategic learning programs aligned with global service goals., • Facilitate engaging workshops, coaching sessions, and skill-building initiatives., • Build competency-based learning pathways for engineers, support teams, and service leaders., • Conduct skills gap analyses and implement targeted upskilling programs., • Launch mentoring, coaching, and certification frameworks., • Partner with HR and leadership to support succession planning and career growth., • Develop digital learning content including eLearning, MicroLearning, and virtual campus materials. ServiceMax Training: • Lead the global ServiceMax training strategy across all service functions., • Create structured learning paths tailored to diverse roles., • Customize content to reflect workflows, compliance, and customer SLAs., • Deliver onboarding and upskilling sessions for internal and external partners., • Design and deliver customer-facing training programs that generate revenue and deepen client relationships., • Collaborate with commercial teams to package and promote learning solutions., • Lead the creation of a modular induction program for new service employees., • Develop role-specific tracks and technical onboarding content., • Use digital platforms to automate onboarding and track progress., • Design and execute a global leadership development program for service leaders., • Develop tiered curricula for emerging, mid-level, and senior leaders., • Facilitate immersive learning experiences and global peer cohorts., • Lead the implementation of qualifications and apprenticeships to support service growth., • Work cross-functionally with HR, department heads, and external vendors., • Communicate regularly with stakeholders to ensure alignment and gather feedback., • Support broader learning initiatives across Sales, Operations, Program Management, and HR. Qualifications • Bachelor’s degree in L&D, Organizational Development, HR, Business, or related field., • CIPD Level 5 or equivalent L&D qualification., • Minimum 6 years’ experience in talent development or organizational development., • Proven track record in designing and delivering innovative L&D solutions., • Strong facilitation, coaching, and presentation skills., • Expertise in training lifecycle, certification pathways, and career development architecture., • Excellent project management and analytical skills., • Strong interpersonal and stakeholder engagement capabilities., • Master’s degree or MBA., • Experience managing ESFA-funded apprenticeships., • AET, CAVA, or PTTLS qualifications. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.