Complaints Specialist
5 days ago
Manchester
Complaints & Compliance Specialist (Claims-Focused) š Manchester City Centre | Ā£30,000 ā Ā£34,000 DOE Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims š With demand continuing to rise, theyāre expanding their operations team and are now hiring an experienced Complaints & Compliance Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes. This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way š š The Role Youāll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Acting as a key escalation point, youāll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales. Key Responsibilities: š Claims & Complaints Handling ⢠Managing complex client queries and escalated complaints, ⢠Ensuring all complaints are handled fairly, professionally, and in line with DISP, ⢠Liaising with lenders and third parties to progress claims effectively, ⢠Monitoring turnaround times and maintaining strong service levels, ⢠Handling inbound queries with confidence and professionalism š Compliance & FCA Standards ⢠Ensuring all processes align with FCA expectations and internal controls, ⢠Maintaining high standards of data accuracy, confidentiality, and audit readiness, ⢠Identifying risks, trends, and potential compliance issues early, ⢠Supporting regulatory reporting and documentation where required āļø Process Improvement & Operations ⢠Identifying inefficiencies and suggesting improvements to workflows, ⢠Supporting management with insights on case trends and performance, ⢠Contributing to the continuous improvement of the claims function š What Weāre Looking For ⢠Strong experience in claims management and complaints handling, ⢠Solid understanding of FCA regulation and the DISP framework, ⢠Highly organised, detail-focused, and process-driven, ⢠Confident communicator with clients, lenders, and stakeholders, ⢠Comfortable working in a fast-paced, regulated environment š Why Join? ⢠Fast-growing, reputable CMC brand š, ⢠A key role with real influence across compliance and operations, ⢠Supportive, ambitious team culture š¤, ⢠Manchester city-centre office šļø, ⢠MondayāFriday role (no late nights, no weekends) š, ⢠Opportunity to shape processes within a scaling business If youāre an experienced complaints or compliance professional looking to step into a role with real impact, weād love to hear from you. š© Drop me a message / apply now š