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  • Delivery Driver
    Delivery Driver
    hace 11 días
    £35000–£37000 anual
    Jornada parcial
    Nine Elms, London

    Job Advert – Delivery Driver Weekend and Night Work Essential Job title: Van Delivery Driver • Salary: £35,000 – £37,000 per annum, • Terms: Initial 3-month probation with a performance-based pay rise Hours: 45 per week Benefits: 24/7 access to our Employee Assistance Programme - Health Assured 75% discount on food and drink on shift 30% discount off shift ------------------------------------------------------------------------------------------------------------------- The Opportunity: We have an exciting opportunity available for a new Van Driver to join our business! Here at L’ETO Group, we take great pride in our internal development. Most of our leaders have developed into their roles with us. This is a key part of what we are about. Due to business growth, we have an exciting opportunity for you to join our business and help us achieve greatness. Who are L’ETO Group I hear you ask? L’ETO Group is a renowned brand known for delivering exceptional culinary experiences through our chain of cafes and restaurants. We pride ourselves on offering high-quality products and creating memorable experiences for our customers. Our commitment to excellence and innovation has positioned us as a leader in the food and beverage industry. Starting as a bright café in Soho, London, L’ETO has transformed into an all-day dining restaurant with 40 branches in 7 countries including the UK, UAE, Saudi Arabia, Oman, Kuwait, Qatar and Jordan. We have 6 essential focuses to our business that we live and breathe every day: • Unique Product - We believe in our product. It is unique and ideal for our customer base. We pride ourselves in having unique teams too, where everyone is welcome and given opportunity to grow with us, • Open Communication - We believe in being open and honest when we communicate. We avoid politics where possible and are always open to feedback from our teams, • Continuous Learning - Every day is a school day! We believe in continuously learning from each other and from our experiences, • Opportunities to Grow - We are a growing business! This gives our teams a great opportunity to grow their career with us, • Multinational Enthusiastic Team - We hire people from all backgrounds and have a very healthy, diverse mixture of people from many different backgrounds. We truly believe this supports better performance and growth as a business, • Financial Wealth - We perform well as a business and we like to invest our profits into our business growth and our teams. There are ample opportunities to earn bonus and TRONC for all roles Now let’s talk about your role… 1. Ability to work Night shift and Morning shift as per Rota including swapping shifts as needed., 2. Collect goods from a manufacturer or warehouse and Distribute to our Branches., 3. Plan the delivery route in the most efficient way and follow rota., 4. Load the vehicle in a way that ensures that the planned route matches the order of deliveries., 5. Contact recipients of the delivery while en-route to ensure their presence., 6. Update the tracking system regularly so that customers know when their items will be delivered., 7. Record daily, weekly mileage as well as fuel usage., 8. Make deliveries, share any associated invoice with recipients and get customers’ signatures., 9. Update delivery records and return undelivered items., 10. Carrying out multi drop deliveries to our customers in a safe and timely manner., 11. Adhering to all legislative requirements., 12. Can lift and carry heavy and Light boxes. You would be required to load your vehicle., 13. Sweep out crates, tidy up packing area and clean out van after deliveries. A full Job Description will be made available to you during the hiring process. Essential Experience: • Have a good knowledge of London Geography, • Are reliable and committed, • Have a clean driving license, no ban or endorsement It would be even better (but not essential) if: • You’ve worked in a food production environment. Experience in delivering bread and pastries, would be an advantage. Does this look like your next opportunity? Apply now! What have you got to lose?

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  • Operations & Customer Service Executive / Manager
    Operations & Customer Service Executive / Manager
    hace 2 meses
    £30000–£37000 anual
    Jornada completa
    London

    Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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