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Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities • Face to Face IT support of users;, • Hardware installation, movement and de-installation;, • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);, • System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;, • Small project management related with new hardware or software installation;, • Software, patches and updates installation using MS SCCM; Requirements • 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization;, • General End User technology knowledge;, • End User Workspace platforms (discovery, asset management, client management);, • End User Microsoft platforms (Active Directory, Office, SCCM);, • ITSM Tool Set (Ticket Management Software) preferred;, • Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;, • Excellent English Language, Written and Spoken. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

You will be working for the fast-growing womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. This position is a full-time role, with the opportunity to immerse yourself in the lively Sisters & Seekers team and play a key role in ensuring the smooth flow of products from our suppliers to our customers worldwide. Want to see for yourself? Check our TikTok for some insight into the brand and the people that work here. Give this a watch: 🎬 ___ 🎬 About The Role The Logistics Manager will oversee and optimise all aspects of the brand’s logistics and fulfilment operations. You’ll work closely with our warehouse, suppliers, and internal teams to ensure timely and efficient product movement, from inbound stock deliveries to outbound customer orders. This is a pivotal, hands-on role for someone highly organised, detail-oriented, and passionate about improving systems and processes. You’ll play a key part in scaling a fast-paced E-commerce fashion brand as we continue our international growth. Key Responsibilities Inbound Freight & Compliance • Manage all inbound freight movements from suppliers to the UK warehouse via air, sea, and courier., • Liaise with freight forwarders and customs brokers to ensure compliant imports under UK and international trade regulations., • Track shipments proactively, manage ETAs, and resolve any delays or customs issues swiftly., • Review and file commercial invoices, packing lists, and customs documentation accurately., • Support production and buying teams with shipment scheduling and consolidation planning., • Book deliveries into the warehouse and liaise closely with the warehouse team. Freight & Carrier Management • Own relationships with external logistics partners (freight forwarders, couriers, and postal carriers)., • Negotiate and benchmark freight and carrier rates to ensure competitive pricing., • Monitor carrier SLAs and performance metrics, reporting on delivery speed, success rate, and cost efficiency., • Support selection and on boarding of new carriers or shipping solutions as the brand scales globally., • Escalate carrier service issues, coordinate claims, and drive resolution. Outbound Logistics & Operations • Collaborate with the Fulfilment Supervisor to ensure outbound dispatch performance targets are met., • Analyse outbound data — cost per shipment, delivery performance, and customer experience impact., • Manage system data accuracy within Netsuite., • Oversee compliance for labeling, export declarations, and EORI requirements for EU/ROW shipments. Reporting & Continuous Improvement • Maintain and update weekly logistics dashboards for freight cost tracking, carrier KPIs, and shipment visibility., • Identify and implement cost savings and process efficiencies across inbound and outbound networks., • Support sustainability initiatives in packaging, shipping methods, and logistics partners. Key Skills & Experience Essential • Experience in logistics, supply chain, or freight coordination (preferably in fashion or consumer goods)., • Strong understanding of international shipping, import/export compliance, and Incoterms., • Excellent communication and relationship management skills with external suppliers and internal teams., • Highly organised, with an analytical mindset — comfortable using Excel, data platforms, and WMS/TMS systems., • Ability to manage multiple shipments and priorities under time pressure. Desirable • Experience with Peoplevox, Shopify, Netsuite or carrier management software (e.g. Metapack, Shipster, etc.)., • Previous exposure to D2C or E-commerce operations., • Understanding of customs duties, HS codes, and trade documentation. Who You Are • Commercially savvy with a problem-solving mindset., • Calm under pressure and quick to adapt to change., • Detail-obsessed and deadline-driven — you love a clean process and an accurate report., • Confident working cross-functionally between warehouse, operations, and product teams., • Ready to be part of a fast-moving, creative environment that’s scaling globally. 👖 Industry: A leading womenswear fashion ecommerce company based near Chester. We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK. 💒Company size: 70+ Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company. 🖥️ 2-3 Stage Interview Initial screening interview call If shortlisted, you will be invited to an in-person interview at our HQ We also offer: 50% off all products for you & family. 20 days Holiday + Bank Holidays. Gifted additional holidays (your Birthday and an additional day off at Christmas). Flexible start & finish scheme (7-10am arrival, 3-6pm finish time). Free on-site parking & EV charge points. Medical Cash Plan. Employer Pension Scheme. Career progression, masterclasses and personal development plans. Fun, close-knit and energetic team culture. Collaborative and creative culture where your ideas drive impact. Apple Mac or Microsoft Hardware.

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