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Root Cause Analyst Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team thats leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, were transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description What will my role entail? We are looking for a Root Cause Analyst on a 3-6 month fixed term contract. You will support the Claims and Operational areas of the business, and will take the lead on learning lessons from previous customer complaints, Financial Ombudsman Service (FOS) decisions, as well guidance and policy provided by the Financial Conduct Authority (FCA) and industry news & trends to address any underlying issues. You will drive improvements in overall customer satisfaction and Regulatory adherence preventing reoccurrence of customer complaints. What will I do in this role? You will reduce customer complaints and highlight potential risks to the business by identifying Regulatory non-adherence, emerging themes or broken processes through effective and thorough root cause analysis and reporting. You will work with our Agile Squads and our Technology and Data Teams to prioritise, recommend, and track solutions to systemic problems. You will understand about additional cost implications, balancing the risks and benefits of their implementation to demonstrate the effectiveness of remedial activities. You will present root cause data and findings to management and customer forums to highlight, discuss, and escalate identified issues when required. You will provide business areas with insight, guidance and recommendations and ensure our Consumer Duty and all Regulatory responsibilities are complied with. Qualifications You are a good fit for the role if you have: Experience in complaint root cause analysis, quality assurance, or process improvement, preferably within financial services Proficiency in root cause analysis methodologies, tools, and data analysis techniques. Strong analytical and problem-solving skills with the ability to interpret complex data sets and identify trends and patterns. Knowledge of the Financial Conduct Authority’s regulatory requirements and standards relevant to complaint management A strong commitment to improving customer satisfaction and experience. Excellent written and verbal communication skills, with the ability to present findings and recommendations clearly and concisely to diverse audiences. A detail-oriented skillset with a focus on accuracy in documenting findings and recommendations. Strong interpersonal skills with the ability to work effectively with cross-functional teams and build collaborative relationships Additional Information What’s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. And much more; See a full overview of our benefits here Reward and benefits | Esure Group PLC We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

A leading financial institution seeks a full-time Pricing Analyst to work in Chester or various locations across the UK. The role involves analysing customer behaviour, designing pricing strategies, and utilising AI tools for data analysis.

Data Business Analyst** Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a Technical Business Analyst to support our Commercial/Contract Management team. In this role, you will work closely with our commercial lead to coordinate a variety of contractual, supplier, and financial tasks related to our vendor ecosystem. This position offers a unique opportunity to collaborate with Product and Service Management teams, ensuring that contract scopes and funding requirements are clearly defined and integrated into our Procurement and Finance processes. Key Responsibilities: Maintain the "Vendor Contract Calendar," monitoring contract implementation timelines and renewal dates. Consolidate commercial requirements from product and service teams regarding vendor capability and performance. Complete contract engagement requests to Procurement and assist during contract negotiations, covering everything from straightforward product supply to complex licensing and managed services. Manage vendor expenses and collaborate with product management and finance partners for budget forecasting, creating a centralized overview for EET Mobile. Track contract expenditures against budget and work with Product Managers and Finance for accurate supplier expense forecasting. Validate vendor invoices and coordinate with Finance to arrange chargebacks to the consuming line of business. Support Third Party Management in delivering the BofA Vendor Management Program Standard/Third Party policies. Analyze spending, connections, and carrier data to facilitate cost reduction and trend analysis. Skills & Experience: Proven experience in a technology role within a multi-national financial institution. Familiarity with supplier risk management or control functions is highly desirable. Demonstrated experience working across multiple lines of business (LOBs) and strong stakeholder management skills. Ability to present solutions effectively to peers and various levels of the organization. Experience with Telecom Expense Management (TEM) tools for cost reduction and operational efficiencies. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Accountable Recruitment are delighted to be partnering with a well-established, multi-entity organisation who are seeking to appoint an.Group Finance and plays a key part in supporting strategic decision-making through high-quality reporting, analysis and insight across the group and its.

We are recruiting on behalf of our client for a Senior Financial Analyst. This role is responsible for financial planning and analysis in a fast-moving commercial business. Excellent Excel and financial systems skills.

Millennium Hotels and Resorts UK are looking for a Financial Analyst who will be working closely with our Central Finance service team: reporting to Director of Operational Finance UK/EU. Budgeting & Forecasting: Developing annual budgets, rolling forecasts, and long-term financial plans. Financial

Senior Financial Crime Analyst. This is a pivotal role, acting as the main point of escalation for financial crime matters across the firm, including AML, counter-terrorist financing, anti-bribery and corruption, sanctions, and tax evasion prevention. This is an excellent opportunity for a proactive

Konexo Financial Services is continuing to build its Business Analyst bench to support project-led work across a range of Financial Services clients. Konexo Financial Services | Regulatory Conduct & Financial Crime. Konexo Financial Services offers the opportunity to work across a portfolio of high-

Position Overview: Finance Analyst Location: ImminghamFunction: Support various financial activities across Volumetric Accounting, Transactional Accounting, and UK-based reporting.

Financial Planning Analyst - WrexhamSalary: We are seeking a highly motivated Financial Planning Analyst to join our Financial Planning & Analysis (FP&A) team. Key ResponsibilitiesSupport the preparation of monthly, quarterly, and annual financial forecasts and performance reportsAssist with the mai

Private Equity Large-Cap - Financial Analyst. Investment / Financial Analysts to join its investment team. Support financial, commercial, and operational due diligence, building sophisticated financial models and identifying value creation levers.

A global insurance group in Greater London is seeking a Business Intelligence professional to provide financial and data-driven insights to the (re)insurance industry. Ideal candidates should possess strong data analysis skills, a background in financial analysis, and the ability to communicate effe

What does a Financial Analyst at Aviva do? They analyze financial data, prepare reports, support budgeting, and provide insights for decision-making. The Financial Analyst Aviva plc position focuses on evaluating financial data, monitoring business performance, and assisting with budgeting and forec

A leading actuarial consultancy in London is seeking an actuarial analyst to support case pricing and portfolio analysis across various business lines.

A leading finance company in Greater London is seeking a Financial Modeller to develop and maintain advanced financial models to support strategic planning and performance analysis. This mid-senior level role requires proven financial modelling experience and strong analytical skills. The position i

A financial consultancy in Greater London is seeking an experienced analyst passionate about financial modelling. You will collaborate with professionals to create and optimize financial models, ensuring their reliability. The ideal candidate will have a degree in a numerate discipline and experienc

Financial Crime Compliance Senior Analyst. Identify, escalate, and document material financial crime risks in a timely manner. Experience in a financial crime or compliance role within a regulated environment.

A leading financial services provider in the UK is seeking a Senior Data Analyst to work in a hybrid environment with frequent travel.

This role is a unique mix of hands‑on financial modeling, business partnering with Sales, and strategic market analysis. Build and maintain dynamic financial models to support strategic decision‑making, including revenue forecasting, cost projections, and profitability analysis. Experience in Bi

A Financial Accounting Analyst is required to work on an initial 12 month contract based in Immingham providing the opportunity to work in the Energy sector. As the Financial Accounting Analyst, you will provide assistance with UK statutory and group audits. As the Financial Accounting Analyst, you

Responsibilities*** Provide a range of financial and accounting analysis, benchmarking and insights to stakeholders of the industry* Engage with clients to develop their strategic objectives and execute on deliverables and KPI’s* Deliver financial and strategic reports and discover new opportuniti

A specialist insurance company is seeking a Lead Financial Analyst to manage group financial planning and a team. You will be responsible for ensuring the timely delivery of GAAP planning, enhance financial capabilities, and collaborate closely with various business stakeholders.

A leading company in finance is seeking a Financial Analyst for their Surrey Head Office. The position involves creating complex financial models and reports to support planning and control.

Our client is a growing PLC who seek to hire a progressive part qualified Financial Analyst. Perform variance analysis to identify trends, discrepancies, and actionable insights in financial performance. Build and maintain financial models to provide both a historical and forward-looking view of Cor

A leading law firm in Liverpool is seeking a Senior Financial Crime Analyst to join their Risk Management team. This pivotal role involves acting as the main escalation point for financial crime matters, including AML and sanctions. The ideal candidate will have over three years of experience in com

A leading tech firm in Greater London is seeking a Financial Business Analyst to join its strategic FB&A team. The ideal candidate will drive growth through financial modeling, business partnering with Sales, and strategic market analysis for the EMEA region.

Ensure highest levels of data quality for public entity financials, making sure data has been correctly processed by data input analysts, validated by internal data analysts, and providing constructive feedback as required. Financial Data Analyst (Public Finance). As a leading, global financial info

A respected Financial Services firm in Liverpool seeks a Financial Crime Officer to support CDD/EDD reviews, monitor higher-risk clients, and provide financial crime guidance to the organization. This full-time position requires experience in financial crime or AML roles and a strong knowledge of AM

Support month-end and year-end financial reporting, ensuring accuracy of revenue, costs, and financial data. Your responsibilities as FP&A Analyst will include, but will not be limited to:. Analyse financial performance, identifying trends, variances, and key drivers to support business decision‑m

A leading financial regulator in the UK is seeking a Senior Wholesale Banking Data Analyst.

Senior Financial Systems Analyst page is loaded## Senior Financial Systems Analystlocations: London, UKtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R03814**Join Goodwin’s Global Operations Team, and make a real impact on a global scale. As a Senior Financial System A

As a Junior Client Finance Analyst, you will be a vital supporting member of our finance operations team, playing a hands‑on role in ensuring the smooth financial management of client accounts. Reporting to a Senior Client Finance Analyst (and indirectly to the Finance Operations Manager), you wil

Significant experience in financial and portfolio benefits management within complex organizations, including tracking non-financial benefits and associated KPIs. PMO Analyst (Financial & Portfolio Benefits). As PMO Analyst (Financial & Portfolio Benefits) you will join our Client's Portfolio, Progr

We are looking to recruit a Business Analyst to join Capgemini Financial Crime. As a Business Analyst, you will play a pivotal role in shaping our FCC platform strategy, ensuring it aligns with our business objectives and drives innovation. Seeking a highly skilled and experienced Business Analyst t

The Financial Crime Monitoring Analyst supports Teneo’s Financial Advisory Business. As Teneo’s Financial Crime Monitoring Analyst you will focus on our compliance monitoring programme across a range of jurisdictions. Teneo’s global Financial Advisory business advises corporates, creditors and

A leading Financial Services Firm is searching for a Data Business Analyst to join them on an interim basis. A strong background in data and an understanding of processes, flows, integrations and governance within Financial Services is required.

A leading investment firm in Greater London is seeking a candidate to manage investment risks in multi-asset portfolios.Responsibilities include assessing and communicating risks, leading discussions with fund managers, and enhancing risk management processes.Ideal candidates possess strong interper

A leading investment banking firm in Greater London is seeking a Graduate Investment Banking Analyst. This role offers a thrilling opportunity to conduct financial analyses, perform due diligence, and support transactions.

Bridge deep domain insight with structured change to drive impact in financial services. Capco is looking for a Senior Business Analyst to join our Business Consulting practice. Translate deep industry knowledge into actionable insights across key financial services domains.

The Risk Assessment Unit Analyst is responsible for supporting the Financial Crime risk and control framework within Barclaycard Payments, working closely with key stakeholders to understand and manage financial crime risk exposure. Analysts are expected to provide expert guidance to business teams,

The role of Senior Financial Analyst. You ll lead financial planning and analysis, strengthen forecasting discipline, and provide clear insight to senior stakeholders.

A leading security services provider in the UK is seeking a Financial Analyst to support budgeting, forecasting, and financial reporting. This fully remote role involves analyzing complex financial data and providing insights to stakeholders. Applicants should have strong financial analysis skills,

Experience in financial modelling across DCFs, LBOs, valuations, etc. We are recruiting for a Senior Analyst and/or an Associate to join their growing Consumer team based out of London. Performing extensive valuation, due-diligence, and pricing analyses as well as financial modelling.

Assurance - Financial Services - Forensic Data Analyst - Senior - London. As part of the Forensics & Integrity Services, our Forensic Data Analytics team provides advanced analytics services to support high profile and sensitive client matters such as fraud investigations, financial crime, disputes

A respected financial organization in London seeks an experienced FP&A Analyst. This position offers a collaborative environment and is an excellent opportunity for growth in financial strategy. This role involves conducting detailed financial analysis, preparing reports, and providing insights that

Booking Holdings Financial Services (hereinafter "BHFS") provides financial services in the form of payment services and e-money products across all the brands. Booking Holdings Financial Services is building out a finance team that has experience within a regulated financial services environment, h

As an FP&A Analyst, you will play a key role in supporting business performance through high-quality financial analysis, forecasting, and insight. We are now looking to recruit an FP&A Analyst to join our Finance team, offering an excellent opportunity for a Qualified accountant or a 3rd-year study

Mesirow is an independent, employee‑owned financial services firm founded in 1937. We are seeking an experienced High Yield Credit Analyst (Director level) to join our London‑based credit trading platform. Lead fundamental credit analysis of high yield issuers, including financial statement revi