IT Support Specialist
4 days ago
Leicester
Title: IT Support Specialist Location: Leicester, England, United Kingdom Duration: 12 Months SOW: • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines., • Working with OEM vendors for replacing spares, hardware repairs & troubleshooting, • Inventory management, • Imaging of Laptops & Desktops, • Printer Management, • Assistance in fixing issues for Conference room and working with Vendor for room setup, • Hardware/software troubleshooting and resolution, • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers., • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies, • Network & Sharing printer installation, • Knowledge of Office 365 support, • Coverage/compliance software installation and troubleshooting, • Good communication skill, • Good Knowledge of DHCP, DNS., • Maintain IT inventory, coordinate vendor support, and assist with procurement, • Support Mac devices, • Strictly adhere to defined Service Level Agreements (SLA’s), • Support recurring meetings, events, and after-hours activities as required, • Documenting incidents, problems, and resolutions for future reference and for the knowledge base, • Profiles focused primarily on service desk or remote assistance are not suitable for this engagement., • L1 level network troubleshooting and resolution for LAN Connectivity, • Hands & feet support to Backend team for Network/Server/application issue, • Working with vendor support contacts to resolve technical issues, • Labelling Racks & devices, • Server mounting/movement, • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.