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Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms. Key Responsibilities • Lead application transition, readiness, and knowledge transfer, • Support releases, stabilisation, and BAU operations, • Ensure complete support documentation and monitoring in place, • Manage incidents, problems, and changes (ITIL), • Coordinate cross-team issue resolution and RCA, • 5-7 years' experience in Application Support/Transition roles, • Salesforce (Data Cloud, CRM), MuleSoft, API integrations, • SaaS support within AWS/Azure environments, • Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk), • ITIL processes and ITSM tools (ServiceNow/Jira)