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Location: Royal Navy Museums: Portsmouth, Portsmouth Historic Dockyard, with hybrid working available. Royal Navy Museums is one of the UK’s leading museum groups, caring for nationally significant collections, historic ships and museum sites across Portsmouth, Yeovilton, Hartlepool and Belfast. Through our Strategy 2025-2030, Linking Navy and Nation with inspiring stories and experiences, we are delivering ambitious plans to grow audiences, strengthen financial sustainability and develop inspiring visitor experiences across our sites. Our museums and historic fleet welcome hundreds of thousands of visitors annually and generate the majority of our income through admissions, commercial activity and visitor operations. We are seeking an experienced, collaborative strategic operational and commercial leader to lead and coordinate operational and commercial performance across the Royal Navy Museums group and help shape the future sustainability and success of one of the nation’s most important heritage organisations. Reporting to the Executive Director of Museum Operations, this is a key senior leadership role within the Museum Operations Directorate. The Associate Executive Director: Commercial Operations will lead operational coordination across museum sites and drive commercial performance, visitor experience and operational excellence through a team of General Managers / Museum Managers and the Head of Commercial. The role combines strategic leadership with operational delivery and requires an individual who can successfully balance commercial performance, visitor experience, public engagement and organisational purpose across a complex, multi-site museum environment. The role will also contribute to delivery of major organisational projects and transformational investment programmes across the museum group, supporting the long-term sustainability of the Royal Navy Museums estate, visitor experience and historic fleet. • Leading operational and commercial performance across multiple museum sites., • Driving growth in commercial trading income and secondary spend., • Leading, supporting and developing General Managers / Museum Managers and operational leadership teams., • Ensuring consistent visitor experience and operational standards across museum sites., • Coordinating operational planning, collaboration and performance across sites., • Supporting delivery of strategic and financial objectives., • Developing commercial partnerships and operational improvement initiatives., • Supporting operational delivery of major organisational projects and capital programmes., • Substantial leadership experience within a multi-site, visitor-facing or commercially complex organisation., • Operational leadership capability with the ability to develop high-performing teams and deliver strategic objectives., • Commercial awareness and experience delivering income growth and operational sustainability., • Experience leading multi-site operational teams., • Strategic planning, communication and stakeholder management skills., • Experience of translating organisational strategy into effective operational delivery., • A collaborative, inclusive leadership style aligned to the Royal Navy Museums values., • The opportunity to be part of a friendly and diverse workplace within a unique heritage environment., • Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit)., • 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave., • Enhanced maternity/adoption and paternity pay., • Flexible working., • Employee Assistance Programme., • Free admission to other national museums and attractions within the reciprocal agreement., • Discounts at our shops and cafes., • Free and discounted tickets for family and friends., • A range of other benefits including cycle to work, electric vehicle scheme, employer supported volunteering leave, mobile tech, etc., • Paid reservist leave. This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas. This is an exciting opportunity to help shape the future operational and commercial success of a transforming national museum group with ambitious plans for growth, engagement, sustainability and effective operational delivery. We welcome applications from candidates with experience across the heritage, cultural, visitor attraction, hospitality, leisure or other relevant public-facing sectors. #J-18808-Ljbffr

The Royal Navy Museum is seeking part-time Team Members for fixed-term contracts from 22nd July to 1st September 2026.

We’re looking for a number of part time Team Members to join us on fixed term contracts. These roles will include weekend working, and the hours available will be discussed at interview. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging. We’re looking for confident, customer focused people who enjoy working in a front of house environment and feel comfortable combining great conversations with clear sales outcomes. You’ll be part of a friendly, high performing team, welcoming and engaging visitors in a unique and inspiring heritage setting. Alongside providing warm, confident and engaging customer service, you’ll have a clear sales focus with weekly conversion targets, whether you’re promoting Gift Aid and guidebook sales at our ticketing desk, making great coffees in one of our catering outlets, or helping visitors find the perfect souvenir in our gift shops. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You’ll also have the opportunity to earn commission on every guidebook sold. You’ll play a key role in welcoming our visitors onsite, from greeting them at ticketing and supporting in the shop, to working in the café and across the wider galleries - no two days are the same. Reporting to the Visitor Experience Managers, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of the Royal Navy. • Experience in a customer-facing role; with retail, catering or sales experience highly desirable., • A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets., • Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way., • Basic understanding of Health & Safety, Security and Food Hygiene requirements, with a willingness to learn and develop further., • A positive, proactive attitude with pride in delivering outstanding service every day., • The opportunity to be part of a friendly and diverse workplace within a unique heritage environment., • Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit)., • 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave., • Enhanced maternity/adoption and paternity pay., • Flexible working., • Employee Assistance Programme., • Free admission to other national museums and attractions within the reciprocal agreement., • Discounts at our shops and cafes., • Free and discounted tickets for family and friends., • A range of other benefits including cycle to work., • Paid reservist leave. This post is subject to a right to work in the UK check. Please note we cannot currently sponsor work visas. #J-18808-Ljbffr

Location:Royal Navy Museums: Portsmouth, Portsmouth Historic Dockyard, with hybrid working available. Royal Navy Museums is one of the UK’s leading museum groups, caring for nationally significant collections, historic ships and museum sites across Portsmouth, Yeovilton, Hartlepool and Belfast. Through our Strategy 2025-2030, Linking Navy and Nation with inspiring stories and experiences, we are delivering ambitious plans to grow audiences, strengthen financial sustainability and develop inspiring visitor experiences across our sites. Our museums and historic fleet welcome hundreds of thousands of visitors annually and generate the majority of our income through admissions, commercial activity and visitor operations. This is a great opportunity to join the team: We are seeking an experienced, collaborative strategic operational and commercial leader to lead and coordinate operational and commercial performance across the Royal Navy Museums group and help shape the future sustainability and success of one of the nation’s most important heritage organisations. Reporting to the Executive Director of Museum Operations, this is a key senior leadership role within the Museum Operations Directorate. The Associate Executive Director: Commercial Operations will lead operational coordination across museum sites and drive commercial performance, visitor experience and operational excellence through a team of General Managers / Museum Managers and the Head of Commercial. The role combines strategic leadership with operational delivery and requires an individual who can successfully balance commercial performance, visitor experience, public engagement and organisational purpose across a complex, multi-site museum environment. The role will also contribute to delivery of major organisational projects and transformational investment programmes across the museum group, supporting the long-term sustainability of the Royal Navy Museums estate, visitor experience and historic fleet. Key responsibilities include: • Leading operational and commercial performance across multiple museum sites., • Driving growth in commercial trading income and secondary spend., • Leading, supporting and developing General Managers / Museum Managers and operational leadership teams., • Ensuring consistent visitor experience and operational standards across museum sites., • Coordinating operational planning, collaboration and performance across sites., • Supporting delivery of strategic and financial objectives., • Developing commercial partnerships and operational improvement initiatives., • Supporting operational delivery of major organisational projects and capital programmes. What you can bring: • Substantial leadership experience within a multi-site, visitor-facing or commercially complex organisation., • Operational leadership capability with the ability to develop high-performing teams and deliver strategic objectives., • Commercial awareness and experience delivering income growth and operational sustainability., • Experience leading multi-site operational teams., • Strategic planning, communication and stakeholder management skills., • Experience of translating organisational strategy into effective operational delivery., • A collaborative, inclusive leadership style aligned to the Royal Navy Museums values. What we offer: • The opportunity to be part of a friendly and diverse workplace within a unique heritage environment., • Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit)., • 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave., • Enhanced maternity/adoption and paternity pay., • Flexible working., • Employee Assistance Programme., • Free admission to other national museums and attractions within the reciprocal agreement., • Discounts at our shops and cafes., • Free and discounted tickets for family and friends., • A range of other benefits including cycle to work, electric vehicle scheme, employer supported volunteering leave, mobile tech, etc., • Paid reservist leave. We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Andrew Baines, Executive Director of Museum Operations, on email _. All applicants are asked to apply via _by midnight on 21st June. The selection processes will be held on site in Portsmouth at the end of June, beginning of July 2026.. If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on _ for support. This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas. This is an exciting opportunity to help shape the future operational and commercial success of a transforming national museum group with ambitious plans for growth, engagement, sustainability and effective operational delivery. We welcome applications from candidates with experience across the heritage, cultural, visitor attraction, hospitality, leisure or other relevant public-facing sectors. #J-18808-Ljbffr