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tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination.The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. • UK Operations, • Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews, • Handle escalated tickets where manager input is required, • Deliver training for new starters, • Complete Quality Assurance Audits, • Process Adyen and PayPal disputes, • Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions., • Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise, • Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders., • Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience, • Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points, • BPO Management, • Ensure the BPO agents provide an amazing customer experience across all support channels, • Responsible for hitting Global Customer Happiness KPIs, • Main contact point for BPO for any UK customer related issues, • Mentor and provide support for tickets and questions escalated by BPO agents, • Global Collaboration, • Work with Global Zendesk administrator in order to design and implement chatbot experiences, • Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials, • Calibrate with other Global Customer Happiness teams on Quality Assurance topics, • Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues, • Experience managing or working closely with a BPO or outsourced support partner, • Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management, • Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus, • Proven ability to design, deliver, and continuously improve training programs, • Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements, • Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements, • Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal, • Strong communicator, comfortable owning escalated and high-risk customer issues, • You must be currently located in the UK., • Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard., • Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself., • Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process., • Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone., • Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears., • Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party!, • Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you!Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children’s screen time.

We are seeking an ambitious and inspiring Head of Music to lead and develop a vibrant music department on a one-year fixed-term basis. The successful candidate will deliver high-quality teaching across Key Stages 3–5, promote excellence in both curriculum and extracurricular music, and foster a st

Trinity Partners is seeking a Head of Music on a one-year fixed-term contract starting in September 2026. This role requires delivering high-quality teaching across Key Stages 3-5 while fostering a culture of creativity and musical achievement. Ideal candidates should possess strong leadership skill

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Here at Blue Skies Education we are working in partnership with a very special school that offers education provisions to CYP's (children and young people) with SEMH profiles. The CYP's at this provision do not attend mainstream school as they present behaviours that challenge and they need additional support and care in their school life that cannot be facilitated for in a masintream setting. Often the CYP's at this provision will have a background of trauma, adverse childhood experiences and/or be neuro-divergent eg: ADHD, ASC. We are looking for a behaviour mentor who can do exactly that; mentor, support and inspire these children and teenagers. It's a truly unique opportunity to change the lives of the students you work with and help guide them through some of the most challenging phases in their young lives. Ideally you will be a graduate of a psychology, criminology or creative arts based degree (art, drama, music) as these areas offer real value and experience to support different learning platforms and angles with the students. This opportunity offers significant experience for a graduate to build their portfolio for future training/further in education in the psychology and psychotherapy fields. This position will begin via Blue Skies Education as an agency worker but will present the opportunity for a permanent contract directly with the school if the temporary period is a success for you, the school and the students. If you are compassionate, confident, inspiring, a skilled communicator with a genuine interest to make a difference for CYP's (who really need it!) that will supersede a lack of direct experience in a similar role. • Hours: 32-35hrs per week, day shifts over Mon to Fri, • Start Date: ASAP, • End Date: Indefinite, could become permanent, • Location: North East London, • Pay: £14-£16 per hour (PAYE), • A valid DBS or be willing to apply for one (£63), • Proof of right to work, • References, • Degree (as outlined above), • UK Residency In return we offer a huge opportunity of a permanent contract, signifiant experience to build your CV/portfolio and a highly rewarding job in education. Please be advised that this SEMH Behaviour Mentor role requires a strong knowledge and understanding of safeguarding and child protection and that the successful applicant must satisfy all background safer recruitment checks including an enhanced DBS on the update service. #J-18808-Ljbffr

Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

Seeking an enthusiastic Early Career Teacher for Music to deliver inspiring lessons across Key Stages 3-5, supporting students in practical performance and music theory.

Seeking a passionate and creative Primary School Music Teacher for KS1 & KS2 to deliver engaging music curriculum, lead singing assemblies, and support school performances.

A fantastic opportunity has become available for a passionate and creative Teacher of Music to join a successful vibrant two-form entry primary school. Music Teacher KS1 & KS2 (Part Time 3 Days). The school features a large, well-resourced music room, providing an excellent environment.

What The School Offers Competitive salary starting at £45,000 Eight weeks of holiday leave Extensive employee assistance programme Preferential fee discounts for eligible staff Ongoing professional development and coaching 24/7 virtual GP access Legal, financial and wellbeing support A serene, well