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Role: On-site IT Support Engineer Location: Client site + regional travel (On-site role) Salary: £ Benefits: Company pension, training and certification support, varied client environments, career progression Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support. This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments. What you’ll do • Provide on-site IT support for a key customer, acting as the primary technical contact, • Deliver remote support to additional customers as part of the wider service team, • Diagnose and resolve hardware, software, and network issues across Windows environments, • Support user onboarding, device setup, and system configuration, • Maintain accurate documentation, ticket updates, and technical records You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service. What we’re looking for • Experience in IT support, service desk, or field engineering roles, • Strong knowledge of Windows operating systems and Microsoft environments, • Experience troubleshooting hardware, networking, and user issues, • Excellent communication and customer service skills, • A full UK driving licence and willingness to travel to client sites where required The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment. Why join? • Opportunity to become the trusted on-site engineer for a key customer, • Exposure to multiple client environments and technologies, • Supportive technical team and knowledge-sharing culture Apply now to join a growing IT services team delivering reliable technology support to businesses across the region.