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🔧 2nd Line Support Engineer 📍 Hybrid – Basildon We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. 🔍 The Role You will be responsible for providing 2nd line remote support, resolving technical issues, and ensuring a high level of customer satisfaction. This role requires strong troubleshooting skills, excellent communication, and the ability to work across a broad range of technologies. 🛠️ Key Responsibilities • Provide 2nd line support across desktop, server, and network environments, • Manage and resolve incidents and service requests in line with SLAs, • Troubleshoot complex technical issues and escalations, • Support Office 365 and Azure environments, • Work closely with internal teams and escalate where required, • Contribute to continuous improvement and technical documentation ✅ Key Skills & Experience • Experience in a 2nd line support role within an IT services environment, • Strong knowledge of Microsoft technologies (Office 365, Azure), • Solid understanding of infrastructure (servers, networking, virtualisation, security), • Excellent communication and customer service skills, • Ability to prioritise and manage workloads effectively 🌟 What’s on Offer • Hybrid working (Basildon-based), • Exposure to a wide range of modern technologies, • Supportive team environment, • Clear career progression opportunities (e.g. 3rd line, projects) If you’re looking to take the next step in your IT support career, we’d love to hear from you. Apply now or get in touch for more details.

We are looking for a technically capable and detail-oriented Engineer to join our sales and support team for a well-known Security Integrator . You will be responsible for supporting cloud-hosted systems on AWS, with a strong focus on containerized environments using Docker and Docker Swarm. Our systems provide critical infrastructure for physical and electronic security solutions, so reliability, responsiveness, and attention to detail are essential. You’ll work closely with development, security, and infrastructure teams to ensure uptime, resilience, and ongoing improvement of our platform. Key Responsibilities: Provide support for cloud-hosted production and staging environments used in electronic security platforms. Monitor, maintain, and troubleshoot distributed containerized services using Docker and Docker Swarm. Respond to and resolve incidents, working to minimize downtime and ensure high system availability. Investigate system performance, log anomalies, and service issues, escalating when appropriate. Collaborate with DevOps and software engineering teams to implement improvements and automation. Maintain thorough documentation of system configurations, processes, and known issues. Assist in system upgrades, patching, and performance tuning. Support security compliance and auditing activities where applicable. Participate in an on-call support rotation. Required Skills & Experience: 2+ years of experience in a technical support, DevOps, or infrastructure engineering role. Strong hands-on experience with Docker and Docker Swarm in a production environment. Proficiency with core AWS services: EC2, S3, CloudWatch, IAM, ELB, ECS/ Fargate, and RDS. Solid understanding of Linux server environments, command-line operations, and scripting. Experience in supporting real-time or mission-critical systems (security, IoT, or similar sectors). Familiarity with log aggregation, monitoring, and alerting tools (e.g., ELK, Prometheus, Grafana). Good understanding of networking, VPNs, load balancing, DNS, and firewalls. Comfortable with Git and CI/CD workflows. Excellent troubleshooting skills and structured problem-solving approach. Strong written and verbal communication skills. Desirable / Nice to Have: Experience with Microsoft Azure cloud services. Background or familiarity with electronic security systems, access control, or surveillance technology. Exposure to Infrastructure as Code tools (e.g., Terraform, CloudFormation). Knowledge of container security and cloud compliance best practices. Experience with scripting languages (e.g., Python, Bash, PowerShell). Understanding of security certifications or industry compliance (e.g., ISO 27001, SOC 2) is a plus. Experience with Kubernetes or OpenShift for container orchestration. Familiarity with CI/CD pipelines and automation tools (e.g., GitHub Actions, Jenkins). Exposure to monitoring tools like Prometheus, Grafana, or ELK stack. Experience supporting enterprise customers in a B2B SaaS or software product company. Experience with access control and intrusion detection systems. Familiarity with virtualization technologies (e.g., VMware, Hyper-V). Knowledge of database systems (e.g., PostgreSQL, MS SQL). Relevant industry certifications (e.g., CompTIA Network+, Security+, CCNA). Experience providing technical training to end-users. Required Qualifications: Experience: 3+ years in a technical support, DevOps, or systems engineering role. Hands-on experience with Docker, docker-compose, and container lifecycle management. Experience supporting or integrating MinIO or similar S3-compatible object storage. Technical Skills: Familiarity with advanced networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, routing, proxies, firewall configuration, etc.). Strong Ubuntu Linux system administration and troubleshooting skills. Proficient in working with CLI tools and analyzing logs. Experience with storage solutions, volume mounts, and container data persistence. Soft Skills: Excellent communication skills for dealing with technical and non-technical users. Problem-solving mindset with attention to detail. Excellent troubleshooting and problem-solving skills with a logical and methodical approach. Ability to manage multiple priorities and respond promptly to issues. Mayflower is acting as an Employment Agency in relation to this vacancy.

Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Ju

Network Engineer Placement Programme - No Experience Required Our training will help you kick-start a new career in Network Engineering We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 8-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician, with a great starting salary. You will need to gain two years experience in this role before you can progress into a Network Engineer role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £104, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

ASD Westok commenced manufacturing cellular beams for the UK steelwork industry in the late 1980s. Today, ASD Westok designs, supplies and fabricates a mix of cellular, plated, curved and shallow floor and roof beams for a wide variety of projects across the UK, Ireland and further afield. These schemes range in scale from modest small-scale projects to complex, award winning developments featuring the biggest players in our industry. ASD Westok adds value by designing, supplying and fabricating the correct mix of cellular and plated floor and roof beams for building structure projects, supported by our technical advisory service offering design guidance and software. Role overview Westok's free technical advisory service comprises a regionally based team of structural engineers, working closely with colleagues in sales and production in our head office in Leeds. As part of this team, the role involves engaging with and designing for structural engineers and steelwork contractors across the UK, Ireland and mainland Europe. The position centres on generating and safeguarding Westok specifications, identifying new opportunities, developing strong relationships within the industry, and managing projects through to completion to support business growth. The successful candidate will be based at one of our UK wide sites. Key Responsibilities Provide technical and sustainability guidance and support to engineers and contractors on a wide variety of steel-framed building structures projects Carry out structural calculations to support the specification of Westok products for engineers and contractors Carry out value-engineering calculations for projects where non-Westok solutions are specified or are under consideration Take ownership of projects, managing them from initial enquiry through to final adoption on site. Work proactively with structural engineers and contractors to ensure Westok solutions are successfully specified and progressed Work closely with the sales and estimating team to demonstrate the technical, commercial, and sustainability benefits of a Westok solution Arrange, coordinate, and deliver CPD seminars to structural engineers, contractors, architects and other key stakeholders. Build, develop, and maintain a strong network of industry contacts to promote Westok products and capabilities Contribute to the development of winning strategies for competitive project scenarios. Skills and Experience Degree-qualified in structural or civil engineering (or a related technical discipline). Experience of the analysis and design of structural steelwork to EC, BS and other design codes either with a consulting engineering firm and/or steelwork contractor Have knowledge of the importance of sustainability in the construction industry Have a good understanding & experience of the technical and commercial aspects of building structure projects from concept design through to completion on site Desire to utilise design and business development skills outside of mainstream consulting engineering / steelwork contractor environment Have experience of using industry standard structural steelwork software packages, such as Tekla Structural Designer, SCIA Engineer, MasterSeries, Tekla Structures, REVIT, Robot, GSA, Idea Statica, Cellbeam etc; Excellent communication and presentation skills, with confidence in delivering technical seminars Ability to work independently, manage multiple projects, and build productive relationships. Commercial awareness and an interest in how technical solutions deliver value to clients. The company and benefits: As well as a competitive salary we also offer an attractive benefits package which includes: Life Assurance Lease Cars by Salary Sacrifice Contributory Pension Long Service Awards Discount cards for shops and restaurants Gym & Health Club discounts Holiday Trading Cycle to Work Scheme Medicash Programme Health Assured Employee Assistance Programme Lifetime Financial Wellbeing TPBN1_UKTJ

Our client is a well-known marketing and media company based in Mansfield, looking to recruit an IT Network Support Engineer to support and maintain their internal IT infrastructure. Previous experience in IT support, network administration, or infrastructure roles. Familiarity with network monitori

In this role, you will support the Global Repair Network Team by assessing non-conforming components, providing technical support, and maintaining regulatory compliance. Candidates should possess an engineering degree in Mechanical, Materials, or Manufacturing, along with excellent communication ski

This role requires expertise in supporting customer environments, troubleshooting network issues, and developing custom solutions. An innovative tech company in Manchester is seeking a Senior Support Engineer to bolster its Managed Services team.

A leading UK digital infrastructure provider is looking for an experienced Operations Support Engineer to manage end-to-end L2/L3 incident management while ensuring the performance and availability of major wireless environments. The role requires strong troubleshooting skills and hands-on experienc

Support secure network operations within regulated and sensitive environments. The focus is on deep technical troubleshooting, stability, and continuous improvement across modern WAN and campus networks. If you’re tired of being the “everything engineer”, want to sharpen your SD‑WAN and ente

A global sports marketing agency is seeking a TOC Network Engineer to provide technical support, monitoring, and maintenance for live broadcast services. The ideal candidate will have proven knowledge in network engineering, broadcast workflows, and a degree in a related field. This role demands str

Working closely with other engineers and operations teams to deliver projects and support live systems. We’re looking for a Network Engineer to help build and run a high-performance global WAN that underpins critical, latency-sensitive systems. Designing and supporting networks built on.

Meta is looking for a Subsea Network Operations Engineer responsible for the operational support of one of the world’s largest and most complex networks. Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networki

A leading digital assets firm in the UK is seeking a Production Support Engineer with 4+ years of experience in financial services to ensure system stability and provide client support in cryptocurrency operations.

A leading networking solutions provider in the UK is seeking an Enterprise Support Engineer to resolve high-impact support cases. This role offers the chance to make a significant impact in enhancing enterprise network support at scale. You will manage complex troubleshooting across various network

Supporting the wider network engineering team with the management of the global network design including :. We are looking for an enthusiastic Network Support Engineer experienced in working on and with sensitive / protected systems. The candidate will work within a small multi-disciplined on-site s

A leading telecommunications firm in Manchester seeks an Application Support Analyst to provide technical support for their new Payment Orchestration gateway.

A leading IT services provider is seeking a Technical Support Specialist to bridge technology and client relations. This role involves providing quality technical support while commuting to client sites primarily along the M62 corridor.

This hands-on role involves managing network setups, providing technical support, and ensuring compliance at project sites. A major infrastructure company in Greater London seeks an experienced IT Field Engineer. The ideal candidate will have strong experience with network configurations, cloud-base

A leading digital infrastructure company in London is seeking a Digital Infrastructure Support Analyst to manage the initial deployment and support of network connected devices. This full-time role emphasizes improving processes and maintaining the digital network reliably. Candidates should have ex

We’re seeking a Production Support Engineer, ideally with experience in the financial services industry, to join our dynamic team in supporting mission-critical software systems. Provide front-line production support across various cryptocurrency business lines and functions, including client trad

A leading outdoor advertising firm in Greater London seeks a Digital Infrastructure Support Analyst (DISA) to manage network connected devices across their digital landscape. The successful candidate will work within the Digital Infrastructure team, supporting system improvements, incident reporting

A leading service provider in Manchester is seeking a 1st Line Network Support Engineer to be the first contact for customers addressing network issues. This role focuses on basic troubleshooting across LAN, WLAN, and VoIP services, with opportunities to develop technical skills in a supportive team

A leading technology services provider in the United Kingdom is seeking a Network Engineer to design, implement, and maintain networking environments. The role encompasses securing systems, monitoring network performance, and collaborating with various teams.

We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals. Proficiency in troubleshooting hardware, software, and network issues.

As Network Support Engineer, you will be aligned to a specific strategic client, supporting their Cisco Security and Networking environment. Minimum of 4 years of experience supporting Cisco Security and Enterprise Network environments. You will deliver proactive and reactive support, managing incid

A renowned marketing and media company located in the East Midlands seeks an IT Network Support Engineer to manage their internal IT infrastructure. The role involves maintaining network operations, deploying monitoring tools, and providing technical support. The ideal candidate will have experience

Experience supporting large, multi-site network estates. Support secure network operations within regulated and sensitive environments. Join a global communications and technology leader delivering secure network, cloud, and digital solutions to businesses and public sector organizations across more

As a 1st Line Network Support Engineer, you’ll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed. Hybrid working is supported, with Manchester HQ as the base, and you’ll be working alongside

A leading technology services firm in Manchester is seeking a Senior Support Engineer to join its Managed Services team. The position involves supporting customer environments, troubleshooting network issues, and mentoring junior staff. Candidates should have strong expertise in network fabric manag

A Global Technology Solutions Partner based in Greater London is seeking a Network Support Engineer. The role involves supporting clients' Cisco Security and Networking environment, delivering proactive support, and managing incidents. Candidates should have at least 4 years of experience in Cisco t

Operations Support Engineer | Network Infrastructure | UK. You'll handle remote diagnostics and planned on‑site work, manage problem root cause analysis, and support offshore NOC and field engineering teams. Owning L2/L3 incident management end‑to‑end via BMC Helix, driving fault resolution ac

A global electronic payment technology firm in Greater London is seeking an IT Support Engineer to join their team. This role involves providing desktop support across EMEA offices, troubleshooting hardware and software, and coordinating with external vendors. Ideal candidates will have 1-3 years of

Electrical Engineer providing technical support for fuel injection test equipment, offering phone, email, and Teams support, with bonus and pension.

Provides phone, email, and Teams support for the maintenance of petrol/diesel vehicles.

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Operating within a large and rapidly developing organisation created to support the estate, the Billable Works Manager oversees the full project lifecycle, from early scoping and design through procurement and delivery to final handover. The Billable Works Manager leads a network of contractors and

Temporary Job - Site based Manager for major Prison Refurb.This large FM and Maintenance company is carrying out a major roof replacement and upgrade to a prison, with .M&E roof-mounted equipment also being changed, along with some fire and smoke equipment.The prison is Victorian, and it will be wo

Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector. This consultancy offers a supportive environment, clear progression opportunities and the chance to make meaningful imp

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Degree or NVQ level 6 qualification in a suitable construction/ management or engineering discipline.

The role requires a strong customer focus, supporting end users to resolve issues, managing complaints effectively and contributing to wider MoD objectives, including carbon reduction. About youYou will have proven experience managing projects within a construction, engineering or FM environment, in