Practice Business Manager
17 hours ago
Leicester
Job summaryResponsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.Main duties of the jobMain duties of the role:External relations and strategic developmentFinancial managementPatient servicesHuman resourcesPremises managementTechnologyCompliance and governanceContractsPartnersAbout usWe are delighted to be recruiting for a Practice Business Manager to join our friendly, supportive and highly regarded team at Bushloe Surgery. Our current Practice Business Manager is retiring after 17 years and we are looking for an experienced manager with exceptional interpersonal and leadership skills.DetailsDate posted26 October 2026Pay schemeOtherSalary 55,000 to 65,000 a year Depending on experience ContractPermanentWorking pattern Full-time, Flexible working Reference numberA2221-26-0000Job locationsBushloe SurgeryTwo Steeples Medical CentreAbington CloseWigstonLeicestershireLE18 2EWUnited KingdomJob descriptionJob responsibilitiesJOB DESCRIPTIONJOB TITLE: PRACTICE BUSINESS MANAGERREPORTS TO:PartnersHOURS:30 37 hours per weekJob Summary:Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.Key Duties and Responsibilities:External Relations and Strategic Development Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners Represent the practice at external meetings, forums and stakeholder events Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications Identify, assess and pursue opportunities for service development, new contracts and additional income streams Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented Build the practices reputation and profile within the wider healthcare systemFinancial Management Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners Management of banking relationship to ensure timely efficient processing of payments and receipts Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersPatient Services Ensuring adequate staffing to maintain access for all patients regardless of mode of access Ensuring adherence to planned work processes and procedures to maintain quality of output Oversight of all complaints, where appropriate investigating and monitoring trends and themes Management of significant events Actively support and lead the surgery PPGHuman Resources Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriatePremises Management Liaison with Landlord and their agents, managing rent review process and other building inspections Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate Ensuring management of room users through issue of Licences to Occupy and timely billing of room users Manage the accountants for the building and banking facilities Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersTechnology Leadership of the use of SystmOne and its set-up for Bushloe Surgery Understanding of all other systems in use supporting Bushloe Surgery staff Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users Remain open to implementation of new and novel technologies that would improve the efficiency and effectiveness of all staff Oversee the contractual arrangements relating to all systemsCompliance and Governance Ensuring the practice adheres to health and safety regulations Ensuring the practice maintains and if possible improves its current Good CQC registration through implementation and regular review of CQC procedures Liaising with solicitors on behalf of Partners for any ad-hoc legal matters Maintain an overview of key risks affecting the business and interpretation of how Bushloe Surgery must change Provide intelligence and influence to PCN-Federation-PCL-ICBContracts Point of contact for all contracts operated by the partnership Assessing value and fulfilment of additional services contracts Maintaining and provisioning of information required on additional services and GMS contracts Preparation of contract EOIs and pitches Management of change relating to existing contractsPartners Organisation and management of Partners meetings Organise and run Partners Away Day Management of relationship with legal advisors, including joining and leaving Partners Effective, inclusive and timely internal and external communications What-if scenario planning and filtration of NHSE-ICB new opportunities PCN representation and communicating to Partners relevant information from PCN BoardOther Duties and Responsibilities:CommunicationTraining and personal developmentConfidentialityEquality and DiversityHealth and SafetyQualityPersonal/Professional Development Job description Job responsibilitiesJOB DESCRIPTIONJOB TITLE: PRACTICE BUSINESS MANAGERREPORTS TO:PartnersHOURS:30 37 hours per weekJob Summary:Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.Key Duties and Responsibilities:External Relations and Strategic Development Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners Represent the practice at external meetings, forums and stakeholder events Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications Identify, assess and pursue opportunities for service development, new contracts and additional income streams Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented Build the practices reputation and profile within the wider healthcare systemFinancial Management Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners Management of banking relationship to ensure timely efficient processing of payments and receipts Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersPatient Services Ensuring adequate staffing to maintain access for all patients regardless of mode of access Ensuring adherence to planned work processes and procedures to maintain quality of output Oversight of all complaints, where appropriate investigating and monitoring trends and themes Management of significant events Actively support and lead the surgery PPGHuman Resources Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriatePremises Management Liaison with Landlord and their agents, managing rent review process and other building inspections Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate Ensuring management of room users through issue of Licences to Occupy and timely billing of room users Manage the accountants for the building and banking facilities Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to PartnersTechnology Leadership of the use of SystmOne and its set-up for Bushloe Surgery Understanding of all other systems in use supporting Bushloe Surgery staff Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users Remain open to implementation of new and novel technologies that would improve the efficiency and effectiveness of all staff Oversee the contractual arrangements relating to all systemsCompliance and Governance Ensuring the practice adheres to health and safety regulations Ensuring the practice maintains and if possible improves its current Good CQC registration through implementation and regular review of CQC procedures Liaising with solicitors on behalf of Partners for any ad-hoc legal matters Maintain an overview of key risks affecting the business and interpretation of how Bushloe Surgery must change Provide intelligence and influence to PCN-Federation-PCL-ICBContracts Point of contact for all contracts operated by the partnership Assessing value and fulfilment of additional services contracts Maintaining and provisioning of information required on additional services and GMS contracts Preparation of contract EOIs and pitches Management of change relating to existing contractsPartners Organisation and management of Partners meetings Organise and run Partners Away Day Management of relationship with legal advisors, including joining and leaving Partners Effective, inclusive and timely internal and external communications What-if scenario planning and filtration of NHSE-ICB new opportunities PCN representation and communicating to Partners relevant information from PCN BoardOther Duties and Responsibilities:CommunicationTraining and personal developmentConfidentialityEquality and DiversityHealth and SafetyQualityPersonal/Professional DevelopmentPerson Specification Personal Qualities EssentialExcellent interpersonal skillsMotivated and proactiveAbility to use initiative and judgementForward thinker with a solutions focused approachTrustworthy and loyalHigh level of integrityLevel-headedSensitive and empathetic in distressing situationsAbility to work under pressureAbility to drive and deliver change effectively Qualifications EssentialLiteracy and numeracy skills sufficient to manage a small to medium sized businessDesirableEducated to degree level in healthcare or businessLeadership and/or management qualification Experience EssentialExperience of managing multidisciplinary teamsExperience of financial management, including forecasting and budgetingExperience of successfully developing and implementing projectsExperience of HR processes, workforce planning and developmentExperience of performance management including appraisals, staff development and disciplinary proceduresDesirableExperience of working in a practice management role Experience of Xero accountingExperience of working in a healthcare settingNHS-primary care general practice experienceRelevant health and safety experienceRelevant health and safety experience Skills EssentialAbility to negotiate opportunities to enhance service deliveryExcellent communication skills (written, oral and presenting)Strong IT skills (generic)Excellent leadership skillsAbility to prioritise, delegate and work to tight deadlines in a fast-paced environmentEffective time management (planning and organising)Ability to network and build relationshipsEffective problem-solving and analytical skillsAbility to develop, implement and embed policy and procedureAbility to motivate teams, enhance morale and maintain a positive working environmentDesirableSystmOne user skills Other requirements EssentialFlexibility to work outside core office hoursDisclosure and Barring Service (DBS) checkMaintain confidentiality at all timesDesirableFull UK driving licence Person Specification Personal Qualities EssentialExcellent interpersonal skillsMotivated and proactiveAbility to use initiative and judgementForward thinker with a solutions focused approachTrustworthy and loyalHigh level of integrityLevel-headedSensitive and empathetic in distressing situationsAbility to work under pressureAbility to drive and deliver change effectively Qualifications EssentialLiteracy and numeracy skills sufficient to manage a small to medium sized businessDesirableEducated to degree level in healthcare or businessLeadership and/or management qualification Experience EssentialExperience of managing multidisciplinary teamsExperience of financial management, including forecasting and budgetingExperience of successfully developing and implementing projectsExperience of HR processes, workforce planning and developmentExperience of performance management including appraisals, staff development and disciplinary proceduresDesirableExperience of working in a practice management role Experience of Xero accountingExperience of working in a healthcare settingNHS-primary care general practice experienceRelevant health and safety experienceRelevant health and safety experience Skills EssentialAbility to negotiate opportunities to enhance service deliveryExcellent communication skills (written, oral and presenting)Strong IT skills (generic)Excellent leadership skillsAbility to prioritise, delegate and work to tight deadlines in a fast-paced environmentEffective time management (planning and organising)Ability to network and build relationshipsEffective problem-solving and analytical skillsAbility to develop, implement and embed policy and procedureAbility to motivate teams, enhance morale and maintain a positive working environmentDesirableSystmOne user skills Other requirements EssentialFlexibility to work outside core office hoursDisclosure and Barring Service (DBS) checkMaintain confidentiality at all timesDesirableFull UK driving licenceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameBushloe SurgeryAddressBushloe SurgeryTwo Steeples Medical CentreAbington CloseWigstonLeicestershireLE18 2EWUnited KingdomEmployer's websiteEmployer detailsEmployer nameBushloe SurgeryAddressBushloe SurgeryTwo Steeples Medical CentreAbington CloseWigstonLeicestershireLE18 2EWUnited KingdomEmployer's website
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Quick Service
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Health & Social Care
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing