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Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London) Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday Overview: Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time. About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. What you'll be responsible for: Client & Commercial Leadership: • Own senior relationships across larger, higher-impact accounts, • Lead strategic client conversations, performance reviews and planning, • Guide clients through launches, pivots and scale moments, • Spot upsell, retention and growth opportunities Pod & People Management: • Line-manage Account Managers within your pod, • Coach AMs on communication, organisation and client ownership, • Raise delivery standards across accounts and workflows, • Support hiring, onboarding and development of AMs Delivery & Quality Control: • Oversee UGC and creative workflows across the pod, • Ensure launches are planned, resourced and executed cleanly, • Act as escalation point for delivery or client risk, • Maintain consistency across processes and client experience What you bring: • 4+ years’ experience in agency account management, • Proven experience managing or mentoring Account Managers, • Strong understanding of performance creative, UGC and launch cycles, • Confidence running senior client conversations independently, • Commercial awareness — retention, margin, and growth matter to you, • Calm authority — clients and teams trust your judgment Who you are: • A true manager - you enjoy leading people, not just accounts, • Standards-driven - you care about quality and consistency, • Accountable - you own outcomes across your pod, • Structured and decisive - you bring order and clarity, • A role model - AMs learn by watching how you operate, • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs., • Remote working with 1 day a month in London Head Office.

You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers.

Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions. Need any specific accomm

First contact resolution of customers and client’s queries, requests, orders and complaints. Training and Development opportunities. Handling a range of administration tasks.

Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. Some conversations will be ch

First contact resolution of customers and client’s queries, requests, orders and complaints. Training and Development opportunities. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however,.

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. Query handling in response to customer requests with the support of clear information and processes. This is the perfect opportunity to develop your caree

First contact resolution of customers and client’s queries, requests, orders and complaints. Delivering a great customer experience for Hungarian based customers both via email and on the telephone. Positive and motivated attitude to work.

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency. English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Strong customer focus an

You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. Handle inbound calls from consumers and distributors. Address customer enquiries via telephone and email in Swedish and English.

Handle customer enquiries from Dutch-speaking clients via phone, email, and live chat. Work collaboratively with team members and management to improve customer experiences. Fluent in both written and spoken Dutch.

You’ll handle calls, emails, and live chats with confidence and warmth, becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. We're home to more than 120 brands - from household names like the Mirror, Express, Daily Star and D

Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm. Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn. Flexibility and willingness to relocate to Greece, embracing a new lifestyle a

First contact resolution of customers and client’s queries, requests, orders and complaints. Customer focused and attentive. MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive.

Understand customer needs and manage expectations by actively listening, clarifying and confirming your understanding with the customer. In return, Clyde Valley Group offer great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym an

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency. English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Excellent communication

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. Knowledge and compliance with Health and Safety regulations. Responsible for the rec

German-Speaking Customer Service Advisor Join A Fun, Travel-Loving Team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You ! Edinburgh £26800 & Monthly bonus up to £70 per month Why You'll Love it here as a German-Speak

First contact resolution of customers and client’s queries, requests, orders and complaints. Positive and motivated attitude to work. Customer focused and attentive.

The ideal candidate will possess excellent communication, administration, and organisational skills, as well as experience with Microsoft Office in a customer-focused environment. This role involves providing support to customers and efficiently managing inquiries. AWD Online is seeking a Customer S

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. Address customer enquiries via telephone and email in Swedish or Norwegian and English. You will be provided with all of the equipment you need, please e

You'll interact with customers, help maintain high standards, and enjoy generous employee benefits, including significant discounts, access to wellness programs, and a thriving team culture. Dobbies Garden Centres Ltd is seeking Horticulture Customer Advisors in Broxburn, Scotland. In this role, you

The ideal candidate possesses excellent communication skills, experience in customer service, and a valid UK driving licence. As a key point of contact for customers, you will ensure exceptional communication throughout the maintenance and repair process. Your role includes welcoming customers, keep

The ideal candidate will have proven customer service experience in the automotive sector, strong mechanical knowledge, and excellent communication skills. This role involves acting as the primary point of contact for customers, assessing vehicle needs, and upselling services to enhance customer sat

Ideal candidates will have strong organizational skills, experience in clerical roles, and excellent communication abilities. Your tasks will include greeting customers, scheduling appointments, and maintaining accurate records. Benefits include company events, pension, and employee discounts.

The role focuses on delivering high levels of customer satisfaction, managing the workflow, and liaising with multiple departments. Candidates should have a passion for customer service, with or without automotive experience. Benefits include 25 days holiday, a pension, wellness programs, and staff

The ideal candidate will have customer-facing experience, communication skills, and knowledge of keyloop systems. An attractive salary of up to £35,000 is offered along with a comprehensive benefits package including 25 days holiday, pension, and training opportunities. The role involves being the

The successful candidate will deliver excellent customer service in a busy environment, ensuring workflows are managed efficiently and customer satisfaction is prioritized. Responsibilities include booking maintenance, updating customers on vehicle status, and collaborating with other departments. T

Engage with passengers on their arrival to the FastPark facility, collect their vehicles and safely and securely drive the vehicle to a remote parking area for long‑stay parking. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passenge

The role requires delivering excellent customer service and managing the workflow of the department. Responsibilities include booking vehicles for service, ensuring customer satisfaction, and coordinating with various departments. Ideal candidates will have a passion for customer service, with autom

We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. In addition, you’ll receive specialised brand training tailored to your team, giving you in‑depth product knowledge

Seeking a German Customer Service Advisor for a hybrid role in Hatfield, offering problem-solving and customer interaction in a fast-paced international business.

The Customer Service Advisor will manage bookings, provide customer support, and handle inquiries within a call center setting.

Seeking a Customer Service Advisor for a furniture business in Tarporley to support customers via phone, email, live chat, and showroom with product selection and order processing.

The Customer Service Advisor will be the first point of contact for customers, providing 1st line IT support.

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.

This is a great opportunity for someone who enjoys problem-solving, xxuwjjq customer interaction, and working in a fast-pace Please click on the apply button to read the full job description.

Lead and manage a team of Customer Service Advisors, focusing on performance, training, and process improvement to enhance department efficiency and quality.

Seeking a Customer Service Advisor for a furniture business in Tarporley to support customers via phone, email, live chat, and showroom with product selection and order processing.

Conduct face-to-face and/or remote case management consultations to adhere to the KML OH management system, working within professional scope of practice, and liaising with referring managers and other relevant healthcare professionals as required; and make (and overseeing) onward referrals as appli