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BUYING ASSISTANT | ONLINE RETAILER ACROSS UK & US | 5 DAYS IN OFFICE | WOMENSWEAR AND MENSWEARJoin a growing premium retailer where you'll play a key role in supporting the Buying team throughout the product lifecycle. Working closely with Buyers, suppliers and internal teams, you'll help ensure products are ordered, tracked and delivered on time while keeping product information accurate and up to date.This is a fantastic opportunity for someone looking to build a long-term career within Buying in a fast-paced retail environment.The RoleRaise, issue and maintain purchase orders across multiple product categories.Support the management of seasonal ranges, ensuring product, pricing and delivery information is accurate.Liaise with suppliers to manage order confirmations, delivery schedules and product information.Request and coordinate product imagery, size guides and marketing assets.Work closely with Operations, Ecommerce, Marketing and Finance to ensure products are ready for launch.Support the resolution of stock, delivery and supplier queries.Attend showroom appointments and trade events where required.Assist with ad hoc projects and identify opportunities to improve buying processes.About YouPrevious experience in a Buying Assistant, Merchandising Assistant or similar retail head office role.Strong organisational skills with excellent attention to detail.Confident working with numbers and proficient in Microsoft Excel.Excellent communication skills with the ability to build strong relationships with suppliers and internal stakeholders.Able to manage multiple priorities and work effectively in a fast-paced environment.Proactive, eager to learn and passionate about product, with a genuine interest in developing a career in Buying.BH36986TPBN1_UKTJ

About the Company \n \n FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. \n \n About the Role \n \n This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. \n \n Responsibilities \n \n\n • Respond to customer enquiries by telephone, email and online channels\n, • Provide clear and accurate information about products and services\n, • Resolve customer queries and complaints professionally\n, • Maintain accurate customer records and update internal systems\n, • Process requests, orders and account updates\n, • Liaise with internal teams to resolve customer issues\n, • Follow up with customers when required\n, • Help maintain consistently high customer-service standards\n\n \n Qualifications \n \n\n • Previous customer service experience is desirable\n\n \n Required Skills \n \n\n • Excellent verbal and written communication skills\n, • Confident speaking with customers by telephone\n, • Strong problem-solving and organisational skills\n, • Professional, patient and approachable manner\n, • Good attention to detail\n, • Comfortable using Microsoft Office and customer-management systems\n, • Able to work independently from home\n, • Reliable internet connection and a suitable home-working environment\n\n \n Preferred Skills \n \n\n • This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.\n\n \n Pay range and compensation package \n \n Salary: Negotiable, depending on experience \n \n Equal Opportunity Statement \n \n The closing date for applications is 31/08/2026. Applications will only be reviewed once the closing date has passed. \n

Hybrid after prohabtion \n \n With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other. \n \n What You’ll Be Doing \n No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. \n\n • Support Property Managers in delivering excellent service across residential portfolios.\n, • Manage resident and stakeholder enquiries, escalating issues where required and maintaining accurate records.\n, • Prepare correspondence, raise contractor work orders, and coordinate insurance claims and key/fob requests.\n, • Monitor workflows, update property systems, and provide administrative support to ensure efficient portfolio management.\n, • Liaise with residents, contractors, and stakeholders to resolve queries and support day-to-day property operations.\n, • Conduct occasional site visits to build property knowledge and support service delivery.\n\n \n What You Need to Succeed \n\n • Strong administrative and organisational skills alongside attention to detail.\n, • Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients\n, • Proficient IT user, able to use MS packages as well as a range of internal systems\n, • Experience of working in a similar role is desirable\n\n \n Why Join Us? \n\n • Time to Recharge: 25 days’ holiday plus bank holidays\n, • Future Security: Enhanced pension scheme based on role\n, • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards\n, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support\n, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most\n, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most\n, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally\n, • Mental Health Support: 24/7 mental health services\n, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way\n, • Giving Back: One volunteer day annually to support a charity or cause close to your heart\n, • Benefit Platform: One online platform for all benefits and recognition\n\n \n At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.

Employers' Liability / Public Liability Litigation Executive - Manchester - Hybrid - up to £35,000 \n \n A well‑established national law firm is seeking an EL/PL Litigation Executive to join its growing Manchester team. This is an excellent opportunity to take ownership of a delegated‑authority, fixed‑fee caseload of Employers’ Liability and Public Liability claims, working with a strong portfolio of insurer clients. \n \n As an EL/PL Litigation Executive in the Manchester team, you’ll manage a varied and interesting caseload, benefit from hands‑on support from experienced colleagues, and gain exposure to higher‑value and technically challenging work as you progress. \n \n The Role \n \n\n • Managing a delegated‑authority EL/PL caseload from instruction to settlement\n, • Handling a mix of litigated and pre‑litigated matters, including PAD applications and Infant Approval Hearings\n, • Drafting pleadings, legal documentation, Tomlin Orders and Consent Orders\n, • Reviewing liability, quantum and evidence to drive case strategy\n, • Instructing Counsel and experts, preparing for hearings and attending conferences\n, • Negotiating settlements with opponents and external stakeholders\n, • Handling disclosure, CRU, medical records review and evidence collation\n, • Supporting senior fee earners on complex and higher‑value matters\n\n \n The Candidate \n \n\n • Experience managing a litigated EL/PL caseload\n, • Strong written and verbal communication skills\n, • Confident liaising with solicitors, witnesses and external stakeholders\n, • Highly organised with the ability to prioritise workloads and meet deadlines\n, • Strong drafting skills, including settlement documentation\n, • Experience with disclosure, CRU, medical evidence and case analysis\n, • Comfortable instructing Counsel and preparing for hearings\n, • Good IT skills and familiarity with case management systems\n, • Proactive, analytical and collaborative in approach\n, • Committed to delivering excellent client care and compliance\n\n \n The Benefits & How to Apply \n \n\n • Competitive salary up to £35,000 depending on experience\n, • 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), increases to 26 days after 5 years’ service and 27 days after 10 years’ service\n, • Company Pension\n, • Hybrid working\n, • Private medical insurance\n, • Death in Service / Critical Illness cover\n, • Access to retail discounts and nationwide entertainment offers\n, • Supportive working environment with clear progression\n, • Strong training and development opportunities\n\n \n Apply in the strictest of confidence online and or via telephone. \n \n Contact: Alice Ferguson, Retained Consultant \n \n Direct Dial: 0161 826 3140 Mobile: 07496 800 407 \n Email: alice.ferguson@williamjamesrecruitment.com \n \n More About William James Recruitment \n \n William James Recruitment is a specialist legal recruitment consultancy, partnering with leading law firms across the UK and internationally. We work with a range of highly regarded clients, including Legal 500-ranked firms, advising on senior and strategic appointments.

The Company: Our client is a well-established, fast paced fashion supplier in central Manchester, providing high quality on trend styles to leading Online Brands including Boohoo, PLT. They are looking to recruit a Fashion Administrator / Assistant Merchandiser to join their friendly team working on fashion jewellery and clothing. You work with the Merchandiser and help liaise with Buyers, organising samples, costings and manage the critical path. This is an excellent opportunity for progression and development. The Role: Looking after the general day to day responsibilities of your category area, liaising with customers and the Sales/ Buying team. Building a good customer relationship and ensure their needs are met. Maintaining the critical path and production dates. Liaising with factories. Managing high volume orders. Building a good customer relationship and ensure their needs are met. Negotiating prices, delivery dates and bookings. Raising purchase orders, managing product costings and logistics data. Responsible for goods in / out and forecasting stock levels. Take responsibility for the critical path to ensure orders are kept on time. Managing supplier performance, efficiency, order, stock levels and profitability. Maintain the delivery dates and bookings for deliveries to customers. Other duties as required. Skills Required: Fashion background Ideally Chinese language skills Excellent level of IT skills, including Microsoft Excel and Photoshop. Highly organised with the ability to prioritise workloads and complete deadlines. Positive and Hardworking attitude towards company goals. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

The Company: Our client is a well-established, fast paced fashion supplier in central Manchester, providing high quality on trend styles to leading Online Brands including. They are looking to recruit a Merchandiser to join their friendly team. You will be responsible for attending meetings with the Sales team speaking to Buyers, organising samples, costings, managing the critical path and assisting with product selection and development. This is an excellent opportunity for progression and development working as part of a new dynamic business, The Role: Looking after the general day to day responsibilities of your category area, liaising with customers Sales and the Buying team. Building good customer relationships, including face to face contact, ensuring their needs are met. Maintaining the critical path and production dates. Liaising with factories. Negotiating prices, delivery dates and bookings. Raising purchase orders, managing product costings and logistics data. Responsible for goods in / out and forecasting stock levels. Responsibility for the critical path to ensure orders are kept on time. Managing supplier performance, efficiency, order, stock levels and profitability. Other duties as required. Skills Required: Experience in a Merchandising Chinese language skills Excellent level of IT skills Highly organised with the ability to prioritise workloads Positive and hardworking attitude towards company goals with the ability to go above and beyond

BUYING ASSISTANT | ONLINE RETAILER ACROSS UK & US | 5 DAYS IN OFFICE | WOMENSWEAR AND MENSWEAR Join a growing premium retailer where you'll play a key role in supporting the Buying team throughout the product lifecycle. Working closely with Buyers, suppliers and internal teams, you'll help ensure products are ordered, tracked and delivered on time while keeping product information accurate and up to date. This is a fantastic opportunity for someone looking to build a long-term career within Buying in a fast-paced retail environment. The Role Raise, issue and maintain purchase orders across multiple product categories. Support the management of seasonal ranges, ensuring product, pricing and delivery information is accurate. Liaise with suppliers to manage order confirmations, delivery schedules and product information. Request and coordinate product imagery, size guides and marketing assets. Work closely with Operations, Ecommerce, Marketing and Finance to ensure products are ready for launch. Support the resolution of stock, delivery and supplier queries. Attend showroom appointments and trade events where required. Assist with ad hoc projects and identify opportunities to improve buying processes. About You Previous experience in a Buying Assistant, Merchandising Assistant or similar retail head office role. Strong organisational skills with excellent attention to detail. Confident working with numbers and proficient in Microsoft Excel. Excellent communication skills with the ability to build strong relationships with suppliers and internal stakeholders. Able to manage multiple priorities and work effectively in a fast-paced environment. Proactive, eager to learn and passionate about product, with a genuine interest in developing a career in Buying. BH36986

Project Administrator Semperian Group are looking to recruit a Project Administrator based at Wythenshawe Hospital on a part time (30 hours per week), permanent contract basis. The Project Administrator is to support the SPC Manager and Assistant SPC Manager in delivering contractual obligations to the client. In addition, the post-holder will be expected to provide administrative support across contract, legal, financial, operational and insurance led activities as well as office management activities. The employee will be expected to work as part of a team, capable of working under his/her own initiative when necessary. Project Administrator Responsibilities General office administrative and management duties IT and database maintenance: input, output and development Raising purchase orders and sales quotes, processing authorised invoices for payment, and supporting with financial spreadsheets. Tracking documents, including purchasing / invoicing, Variation and Change Notices, contractual obligations, damage claims and other data Organising meetings, on-line booking, rooms and events as required Taking and distributing minutes of meetings both on Teams and in person Project Administrator Requirements IT skills: good working knowledge of Microsoft Office, particularly Excel, Word and Teams Good standard of general education Compliance awareness Attention to detail Strong organisational, prioritisation and planning skills Ability to work on own initiative Successful DBS check of relevant level. About Semperian Group: Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor’s assets, which currently stand at £3bn. Semperian Group welcome applications from ex-service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community. Location: Wythenshawe Hospital Job Type: Permanent, Part Time (30 hours per week) Salary: Up to £25,000 Benefits: We are proud to offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships. Diversity: We're incredibly proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We are proud of the work we have done so far, but know that we still have a way to go both as an employer and in supporting the industry to represent the communities and society we operate in. We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch. REF-(Apply online only)

Mechanical Fitter / Vehicle Bodybuilder / Assembly Technician Location: Trafford Park, Manchester Pay: Up to £35,692 per year Hours: 44 hours per week | Monday–Thursday 07:00–17:00 | Friday 07:00–14:30 Job Type: Full time, permanent Tru Talent is a specialist recruitment agency placing experienced Mechanical Fitters and Assembly Technicians across the UK. About the Role Are you an experienced Mechanical Fitter looking for a hands-on, varied role in a growing workshop in Trafford Park? This is an excellent opportunity to join a supportive and motivated team offering up to £35,692 per year with an OTE of £39,261. Full training will be provided, making this a fantastic opportunity for a Vehicle Bodybuilder or Assembly Technician who takes pride in building high quality work from the ground up. If you are a Mechanical Fitter based in or around Manchester looking for a stable, permanent role with a team that values reliability and quality, do not miss this one. What You Will Be Doing As a Mechanical Fitter / Vehicle Bodybuilder / Assembly Technician you will be responsible for: Working independently using your own initiative to meet targets and quality standards Reading engineering drawings and working effectively from work orders as an experienced Mechanical Fitter Installing insulated panels onto commercial vehicle bodies Carrying out electrical terminations including lighting, switches and tail lifts Sealing joints, floors and roofs using silicone and gel coatings Cutting metals, woods and plastics using hand tools and bench equipment Using hand tools, bench saws and measurement equipment safely as a Vehicle Bodybuilder Maintaining excellent housekeeping standards across all work areas Working in line with all health and safety, quality and compliance procedures Pay and Benefits Up to £35,692 per year depending on experience Friday early finish at 14:30 28 days annual leave Day off for your birthday Auto enrolment pension Enhanced maternity and paternity pay Employee wellness and assistance programme including online GP access What You Will Need To be considered as a Mechanical Fitter, Vehicle Bodybuilder or Assembly Technician you will need: Proven experience as a Mechanical Fitter, Vehicle Bodybuilder or Assembly Technician within a workshop or manufacturing environment Strong understanding of manufacturing processes Ability to work safely using tools and workshop equipment Positive attitude and pride in producing high quality work Reliable transport or ability to travel to the Trafford Park site Experience within vehicle bodybuilding or commercial vehicle assembly (desirable) Ability to read and interpret engineering drawings (desirable) How to Apply A hands-on role like this in Trafford Park will not be available for long. If you are a Mechanical Fitter, Vehicle Bodybuilder or Assembly Technician based in or around Manchester, apply now using the button below or call James on (phone number removed), Monday to Friday between 8am and 5pm. We aim to respond to all applications within 24 hours. INDHGV

Inbound Customer Service Advisor Cheadle Heath, Stockport (Parking Onsite) Monday-Friday (Office Based) 9am-5.30pm - 1hr Lunch £13.33 per hour ASAP - 3months Our client, a supplier of products for various medical practices are seeking a confident Inbound Customer Service Advisor to support their team. This temporary position offers an exciting opportunity to engage with customers and assist them with their queries in a fast-paced environment. If you are passionate about providing exceptional service and thrive in a customer-oriented role, this could be the perfect fit for you! You must feel comfortable and confident being on the phone! Key Responsibilities: As an Inbound Customer Service Advisor, you will be the first point of contact for customers, handling a range of day-to-day queries, including: Responding to enquiries about the status of parcels Assisting customers with placing orders Addressing concerns regarding out-of-stock products online Managing adhoc tasks and responding to emails efficientlyWhat Our Client Is Looking For: The ideal candidate will possess the following skills and attributes: Customer-Focused: A genuine passion for helping customers and resolving their concerns. Communicative: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely. Confident: Comfortable handling customer queries and providing solutions in a timely manner. Organised: Strong multitasking abilities to manage various inquiries and tasks simultaneously. Team Player: Ability to collaborate effectively with colleagues to ensure customer satisfaction.Please apply or email a CV to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

TRADE COUNTER SALES ADVISOR | Salary DOE | Hattersley Monday – Friday | 08:00 – 16:00 KPI Recruiting are working with a well-established organisation in Hattersley to recruit a confident and customer-focused Trade Counter Sales Advisor. This is a fantastic opportunity for someone with sales and customer service experience to join a busy trade environment, supporting customers at the counter while also handling online sales and enquiries. Ideally, you will have a background in heating, plumbing, or a related trade, although this is not essential. Full product knowledge can be developed for the right candidate. Key Responsibilities • Serve customers at the trade counter in a friendly and professional manner. • Process sales and provide customers with accurate product information and advice. • Handle online sales, orders and customer enquiries. • Respond to telephone, email and in-person enquiries. • Build strong relationships with new and existing customers. • Identify customer requirements and recommend suitable products. • Prepare and process customer orders accurately. • Provide quotations and follow up on sales opportunities. • Liaise with suppliers regarding product availability, pricing and lead times. • Assist with stock checks and ensure the trade counter is kept organised. • Process payments and maintain accurate sales records. • Deal with customer queries and resolve any issues promptly. • Work closely with the warehouse and wider sales team to ensure orders are fulfilled efficiently. • Maintain up-to-date product knowledge and keep informed of new products and promotions. • Support the smooth day-to-day running of the trade counter. Skills & Experience • Previous experience in a trade counter, sales or customer service role. • Heating, plumbing or building supplies experience would be advantageous but is not essential. • Confident dealing with customers face-to-face, over the phone and online. • Strong communication and interpersonal skills. • Good computer skills and confidence using online sales systems. • Excellent attention to detail when processing orders and sales. • Strong organisational and multitasking skills. • Commercially aware with the ability to identify sales opportunities. • Customer-focused with a professional and helpful approach. • Ability to work effectively as part of a team. • Positive, proactive attitude with a willingness to learn. • APPLY NOW! Or contact the Commercial Team on (phone number removed) or email (url removed). • Please note that due to the high volume of applications we receive, only those candidates successfully shortlisted for the role will be contacted. • INDCOM

Customer Service Administrator Stockport | £27,000 - £30,000 + Bonus | Full-time If you’re the sort of person who takes ownership, spots problems before they become bigger ones and genuinely cares about giving customers a great experience, this could be a brilliant opportunity. We’re recruiting for a growing, values-led business in Stockport looking to add an enthusiastic and proactive Customer Service Administrator to its busy customer service team. This isn’t a role for someone who simply wants to answer the phone, process an order and move on to the next task. They’re looking for someone with energy, initiative and a real desire to make things better – whether that means solving a customer problem, chasing something through internally, improving a process or helping raise standards across the wider team. You might already be working in telephone-based customer service, sales administration, account support or another busy office environment. Equally, we’d be very happy to hear from people coming from hospitality, retail or another customer-facing setting where you’ve had to think on your feet, take responsibility and go above and beyond for customers. What you'll be doing Working as part of a supportive Customer Care team, you’ll be responsible for looking after customers throughout the order journey and making sure they receive a consistently high level of service. Your day-to-day responsibilities will include: Handling inbound customer calls professionally and efficiently Processing customer orders accurately and providing regular updates Proactively contacting customers regarding their orders Answering queries and resolving problems through to conclusion Managing complaints positively and within agreed service levels Processing customer returns and payments Gathering information from new sales enquiries and passing opportunities to the relevant team Helping customers make the best use of online and self-service options Liaising with colleagues across different departments to resolve issues Looking for ways to improve processes, service levels and the overall customer experience Supporting the wider business during particularly busy periods What we're looking for Previous customer service experience would certainly help, but attitude and approach are just as important. We’re particularly interested in people who can demonstrate: Bags of enthusiasm, drive and a strong work ethic A genuine desire to deliver outstanding customer service Confidence speaking to customers, particularly over the telephone Strong problem-solving skills and the determination to see things through Initiative – you won’t need to wait to be told what to do next The ability to stay calm and organised when things get busy Good attention to detail when processing orders and information Strong written and verbal communication skills Confidence using IT systems A collaborative approach and willingness to help colleagues A mindset of continually asking, “How could we do this better?” Your background could be in customer service, sales administration, account management, hospitality, retail or another fast-paced environment. What matters most is that you’re used to being accountable, dealing directly with customers and taking pride in doing a good job. What's on offer? £27,000 - £30,000 salary Bonus scheme Full-time permanent position Stockport-based office Hybrid working available after your first six months Supportive, values-led working environment A business that genuinely encourages employees to suggest improvements and make a difference Flexibility around commitments outside work This is a great opportunity for someone who wants more than a standard customer service job. If you enjoy taking ownership, solving problems and being the person customers and colleagues can rely on, we’d love to hear from you. Apply today with your CV for immediate consideration. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability

Customer Service Representative Salary: £27,000–£30,000 + £3,000 bonus Location: Hadfield, Glossop Hours: Full-time Working pattern: Primarily office-based, with some hybrid working available Are you the type of person who takes ownership of a problem rather than simply passing it on? Do you naturally look for ways to make things easier for customers and colleagues, and take pride in delivering a level of service that genuinely stands out? Our client is looking for a proactive and highly customer-focused individual to join their Customer Care team. This is a varied role combining customer service, order management, problem-solving and administration, but attitude is just as important as previous office experience. You might already work in customer service, sales support or administration, but equally, you could come from retail, hospitality or another fast-paced service environment where you have learned to think on your feet, manage competing priorities and go above and beyond for customers. What matters most is your work ethic, initiative and determination to get things right. Job Description You will: Take ownership of customer enquiries across telephone, email and online channels, providing a professional and helpful response. Process customer orders accurately and ensure customers receive timely updates. Proactively identify potential issues and resolve them before they become bigger problems. Investigate customer queries and complaints, taking responsibility for seeing them through to a successful conclusion. Support customers with online ordering, returns and general product enquiries. Maintain accurate customer and order information using internal systems and CRM/database tools. Work closely with colleagues across the business to resolve issues and improve the overall customer experience. Look for practical ways to improve processes, communication and service for both customers and colleagues. Person Specification We are looking for someone who: Has a genuine commitment to delivering exceptional customer service. Is proactive, resourceful and confident using their own initiative. Takes ownership of problems and follows them through rather than simply escalating them. Communicates clearly and professionally, both verbally and in writing. Is organised and able to manage a busy workload and changing priorities. Has good IT skills; experience using CRM, order-processing or administration systems would be advantageous. Works well under pressure and remains positive when dealing with challenging situations. Is a strong team player with a flexible, can-do approach. Previous office-based customer service experience would be useful, but it is not essential. Applications are equally welcomed from candidates from retail, hospitality or other customer-facing backgrounds who can demonstrate exceptional service, problem-solving ability and a strong work ethic. Our client offers a salary of £27,000–£30,000 plus a £3,000 bonus, alongside a supportive working environment and some flexibility for hybrid working. This is an excellent opportunity to join a values-led organisation where people are encouraged to take responsibility, contribute ideas and continually look for better ways of working. If you are someone who notices what needs doing, takes ownership and genuinely cares about giving customers the best possible experience, we would be keen to hear from you. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability