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Head Of Commercial Revenue & Sales - O2 London Full-Time / Permanent £75000 + excellent benefits including healthcare, wellbeing support, 25 days' annual leave plus bank holidays, life assurance, meals on duty, and more.. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Of Commercial Revenue & Sales - The Role Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as: Lead and deliver the commercial sales strategy for The O2's premium suite portfolio, driving revenue growth across pre-event and event-day sales channels. Build and manage relationships with high-value corporate clients and suite holders, ensuring exceptional service, retention, and account growth. Develop and execute targeted sales plans, using customer data, market insights, and event performance trends to maximise commercial opportunities. Identify, create, and launch new hospitality products and experiences that enhance customer engagement and generate additional revenue streams. Drive a high-performance sales culture, working collaboratively with marketing, operations, and venue stakeholders to achieve ambitious commercial targets. What we're looking for Highlight the essential experience, skills and behaviours: Significant experience leading commercial sales, hospitality, or account management functions within a premium venue, events, sport, entertainment, or hospitality environment. Proven ability to develop and execute revenue-generating strategies while managing a portfolio of high-value corporate clients. Strong commercial acumen with the ability to analyse data, identify opportunities, and translate insights into measurable business results. Exceptional stakeholder management and communication skills, with experience presenting to and influencing senior leadership teams. An inspiring people leader who fosters accountability, collaboration, and a high-performance culture while maintaining a customer-first mindset. What you'll get in return Competitive salary with bonus and full company benefits 25 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 25 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1706/72489001/52814595/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

A 10-week online part-time training program to become a data analyst, covering tools like Excel, SQL, Python, and Power BI, with certification and job placement support.

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. Youll join a fast-paced utilities contract at the heart of a large-scale water infrastructure programme, where your commercial input will directly support live delivery and help shape key decisions across multiple workstreams. This is a great opportunity to build broad commercial experience, work closely with operational and client teams, and play a visible role in delivering essential services for customers and communities. Want to be a part of it? What will you be doing? Supporting the commercial management and administration of a live utilities contract, including cost reporting, forecasting and performance analysis Assessing and managing subcontractor accounts, ensuring accurate valuation and timely resolution of commercial issues Supporting the preparation and submission of applications for payment and client reporting Identifying value opportunities, cost efficiencies and opportunities to improve margin and commercial processes Working closely with operational teams to support delivery and ensure robust commercial control across the contract Clear career progression opportunities, with support to develop the role towards Senior Quantity Surveyor level What youll bring Minimum 3 years experience in a Quantity Surveying role within utilities/infrastructure or similar environment Working knowledge of NEC contracts and general contract awareness Strong Excel skills and good understanding of cost reporting and forecasting Experience of subcontract management and commercial administration Strong communication and teamworking skills, with the ability to engage effectively with internal and external stakeholders A tenacious, self-motivated approach, with the confidence to take ownership Good time management skills, with a proactive mindset and the ability to prioritise effectively and execute at pace Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend get rewarded for introducing people to us! In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care single cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking . This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression . Salary: £30,000 Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week. The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience. Work Experience: Essential Proficiency in Microsoft Office Suite - Word, Excel, Outlook Order to cash processing in customer services Minimum of 1-2 years of experience in an administrative customer service role. Familiarity with customer service order processing ERP system Customer complaints handling process Ability to work independently and as part of a large team Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments. Facilitating customers issues resolution, including progressing customer complaints to completion. Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders. Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Job Related Skills: Fluent English - written and verbal Fluent in French - written and verbal Professional phone and email etiquette Ability to operate effectively in a fast-paced dynamic environment Works well under pressure, while multitasking Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently Ability to listen actively and respond effectively to customer queries. Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs Adaptable approach to handling unexpected heavy workload with a positive mindset Meticulous attention to detail to ensure accurate data entry Office base - 2 days a week (Tuesday Team Day) Willing to adjust and be versatile, to meet business objectives If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group INDTKJOBS TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? We are seeking a commercially focused professional to support the effective management of valuations, contract administration and cost control across multiple projects. In this role, you will produce accurate contract-compliant valuations and applications, monitor certifications, payments and cash receipts, and manage contractual notices and correspondence. You will also review valuation quality, resolve disputes and non-compliance issues, and provide guidance to junior colleagues to ensure high standards of commercial delivery. You'll play a key role in managing cost and financial performance, validating financial data, maintaining accurate accruals and supporting margin improvement. Working closely with supply chain partners, subcontractors and project teams, you will oversee subcontract administration, support cost planning activities, and contribute to risk and opportunity assessments. You'll ensure reporting is accurate, timely and aligned with company requirements, helping to drive informed commercial decision-making. The successful candidate will maintain accurate commercial records, registers and supporting documentation while producing cashflow, cost/value and revenue forecasts. You will prepare and present regular CVR reports, monitor KPI and SLA performance, and provide insight into project risks, opportunities and trends. We are looking for someone who takes ownership of their performance, works collaboratively, embraces feedback, demonstrates strong organisational skills, and consistently reflects our values and commitment to excellence. What youll bring Experience in a Quantity Surveying role within the construction or infrastructure sector. Strong working knowledge of NEC3 and/or NEC4 contracts. Good commercial awareness with an understanding of cost management processes. Strong numerical, analytical and financial management skills. Proficient in Microsoft Excel and commercial management systems. Experience of subcontract administration and supply chain management. Ability to identify, assess and escalate commercial risks and issues. Well-organised with the ability to manage workloads, meet deadlines and maintain accuracy. Strong communication skills with the ability to build effective relationships across operational, finance and procurement teams. Degree in Quantity Surveying (or equivalent experience); professional membership or working towards RICS/CICES is desirable. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend get rewarded for introducing people to us! In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care single cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? M Group Transport (M&E) Ltd With over 40 years experience, were a trusted partner with the expertise to get the work done. What will you be doing? Cost Management: Can you prepare accurate cost estimates and budgets? Youll ensure effective financial control from pre-construction to final account. Contract Administration: Are you experienced in managing contracts and negotiating terms? Youll lead this process with confidence and clarity. Risk & Procurement: Do you excel at identifying risks and managing procurement processes? Youll ensure projects stay on track, within budget, and on time. Team Collaboration & Leadership: Are you enthusiastic about mentoring others? Youll share your expertise and support junior staff to ensure project success. CVR - accurately prepare and approve monthly CVRs in accordance with value recognition rules and group policy Client Relationships - establish and maintain excellent working relationships with key Clients to maximise recovery and minimise WIP What you will bring Qualifications: Do you have a degree in Quantity Surveying, Civil Engineering, or a related field? MRICS or CICES accreditation is preferred. Experience: Have you worked in civil engineering, rail, aviation, defence, or other safety-critical sectors? Were looking for significant experience. Skills: Are you proficient with cost management software (Oracle) and Microsoft Office? Do you have strong analytical, communication, and negotiation skills? Competitive Salary & Benefits: Are you ready for a role that values your expertise? We offer a comprehensive salary and benefits package. Inclusive Environment: Do you value diversity and support? We promote collaboration and respect in everything we do. Core Values: Do you want to work for a company that upholds Health & Safety, Service Delivery, Investing in People, and Integrity? These values guide us every day. Governance - manage work winning governance in accordance with group policy and requirements If you want to make a real impact on vital infrastructure projects, wed be excited to have you on our team. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributory pension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1,000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers Company car and fuel card with a range of electric and hybrid vehicles to choose from Salary sacrifice car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Single cover private health care Discretionary bonus scheme 25days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, we may close job adverts before the stated closing date. Wed encourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction. TPBN1_UKTJ

Do you have a passion for cleaning?Bright & Beautiful is not your average cleaning company we are a nationwide success story built on quality, trust, and empowering our team.We deliver a professional, award-winning housekeeping service to our clients, and we are growing fast!

At Superior Healthcare , we support children, young people, and adults with complex health needs to live safely and happily at home.We're now looking for a Children's Complex Care Assistant to support a young boy living in his family home in Crawley.If you're passionate about meaningful, one-to-

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Providing respectful personal care and helping service users retain their dignity at all times Assisting with the day-to-day running of the service, including administering medication, paperwork, emails and other office duties A minimum of 12 months' care experience is essential for all Relief role

Rough Sleepers Allowance, plus Unsociable Hours shift allowance.The working pattern includes two early morning shifts, am (Summer) or 6.Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental

You will work as part of a team, particularly when supporting with moving and assisting, you will also be supporting with PEG feeding and medication, with full training provided. You will be confident working as part of a team, particularly when supporting with moving and assisting, and proactive in

In this rewarding role, you will become an integral part of the lives of those you support, taking part in activities that bring happiness and connection.

What youll need Hold 5 GCSE passes at grade C or above (or equivalent Grade 9-5) inc Maths & English Ability to listen and communicate effectively Good written communication and numeracy skills Basic IT skills Driving licence and access to a vehicle Able to work both as part of a team and also unsup

Cleaner Job In Chigwell | Full-Time or Part-Time | Immediate Start | We have full-time and part-time cleaning jobs available in your area. We're perfect whether you want full-time work or regular part-time hours. Why should you join our team? Start immediately Manage everything through our saf

We're looking for caring, resilient individuals with excellent communication skills who can remain calm under pressure and are passionate about delivering person-centred care. Working as part of a professional crew, you'll support patients detained under the Mental Health Act during hospital transfe

Join us at Bedford's most stunning care home Elstow Manor is a luxurious care home in Wixams, Bedfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Joining us at Charrington Manor, our luxury care home that provides resid

Gartner is seeking a Snr Director Analyst for Data Center Compute to deliver insights and guidance to world-leading organizations.The role revolves around translating research into meaningful insights, analyzing market trends, and presenting to senior executives.Ideal candidates will possess deep ex

Joining us at Richmond Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Often healthcare assistants, care assistants and domiciliary care assista

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plu

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Location: HMP Albany, 55 Parkhurst Rd, Newport.Contract: Permanent - 39hrs per week - Mon-Fri (1 weekend per month).We are seeking a dedicated Cleaning Operative to join our tea

Do you have a passion for cleaning?.Bright & Beautiful is not your average cleaning company we are a nationwide success story built on quality, trust, and empowering our team.We deliver a professional, award-winning housekeeping service to our clients, and we are growing fast! That is where you come

Seeking a reliable cleaner for a school environment to maintain hygiene standards.Requires independence, teamwork, communication skills, and a positive approach.

Cleans and maintains a hygienic environment at a Royal Mail site, including floors, restrooms, and offices.Follows cleaning schedules and safety protocols.

Work proactively with internal departments, trade teams, overseas agencies, suppliers, transport partners and customers to ensure a joined-up and consistent service. The job holder will be responsible for delivering a high standard of customer service throughout the shipment process, acting as a key

You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniver

The cleaner will be responsible for maintaining the cleanliness of the care center, including sweeping, mopping, and ensuring all surfaces are clean and tidy.

Greets visitors, answers queries, manages reception area, and assists with office duties.

Seeking a friendly and organised Receptionist & Administrative Assistant for a busy school front office.Responsibilities include managing reception, supporting daily tasks, and assisting with school communications and events.

Requires excellent communication and organizational skills.

Seeking a Receptionist for a luxury hotel in Devon to manage front desk operations and provide excellent guest service.

The cleaner will maintain a clean and safe environment for students, working independently to high standards.

Greets visitors, handles calls, manages bookings, and assists with administrative tasks for a UK charity.

Corporate receptionist needed for a global law firm in London, providing 5-star customer service, managing meeting reservations, and supporting administrative tasks.

Excellent communication (face to face, telephone and written) Well presented with excellent attention to detail. Key Responsibilities include: Welcoming all staff and visitors and act as host to create excellent relationships with the customers (To make refreshments as and when required) * Manag

Cleaning duties, including floor, glass, and toilet cleaning, with training provided.

Cleaning refrigeration cabinets in supermarkets, emptying and cleaning interiors for maintenance.

Online part-time training program for aspiring data analysts. Covers Excel, SQL, Python, and Power BI, includes certifications and job placement support.

Seeking an outgoing and proactive Front of House/Facilities Administrator for a part-time role in London.

Seeking a German-speaking Customer Service Advisor to handle inquiries via phone, text, social media, and email, resolving issues for customers.Requires fluency in German, customer service experience, and attention to detail.

The cleaner will maintain the cleanliness and hygiene of client spaces.

Welcoming guests, handling calls, managing mail and meeting rooms, supporting office events.

Seeking a reliable Cleaner with an Enhanced DBS to maintain cleanliness in Southend.Competitive pay with flexible shifts available.

Maintaining clean and safe spaces in a school, including corridors, sports areas, and changing rooms.Tasks include mopping, dusting, and sanitizing.

This role combines front-of-house customer service with facilities support, managing enquiries, and ensuring a welcoming campus environment.

Seeking a polished receptionist with 1-3 years of office experience for a full-time, on-site role at a global investment firm in London.

Seeking a Receptionist with Team Assistant duties for a financial services firm in Mayfair, offering training and career growth.

Seeking a Customer Service Advisor to act as the first point of contact for customers, handling queries via phone, email, or in person, resolving issues or directing them to specialists.