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At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. Job Description This role is based in our Colchester, UK office. About the Role As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence. Your Impact You'll create outstanding customer experiences by: • Delivering our signature 'Gold service' standard to all customers, • Resolving inquiries efficiently through multiple communication channels, • Processing orders with precision while maintaining appropriate margins, • Building strong relationships with customers and internal teams, • Customer Communication: Handle inbound/outbound calls and correspondence professionally, • Order Management: Process and amend customer orders with accuracy and attention to detail, • Problem Resolution: Utilize relevant systems to address and resolve customer requests, • Data Management: Record customer information with precision, maintaining quality standards, • Access Management: Support customers with online access needs directly or through appropriate channels, • Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control, • Relationship Building: Develop strong connections with business teams and customers Qualifications • Customer Service Excellence: Proven ability to deliver outstanding customer experiences, • Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred, • Communication Skills: Excellent written and verbal communication abilities, • Problem-Solving Aptitude: Proactive approach to resolving issues efficiently, • Adaptability: Flexibility to adjust working hours based on service center requirements, • Attention to Detail: Precision in processing orders and maintaining records, • Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. Job Description This role is based in our Colchester office. The role is responsible for driving operational excellence across global GBS O2C operations through data-driven performance management. This role will focus on developing quality frameworks, optimising team efficiency, and leveraging analytics to continuously improve performance across the organisation. The ideal candidate will combine strong analytical capabilities with expertise in transforming performance data into actionable strategies that enhance team effectiveness. The successful candidate will be responsible for producing comprehensive global reporting that provides visibility across all operational areas, ensuring consistent data collection and standardised metrics across international teams. A key aspect of this role involves deep analysis of performance reports to identify trends, patterns, and opportunities for improvement, then translating these insights into clear, prioritised action plans that drive measurable business outcomes. The role will work closely with stakeholders to establish robust reporting frameworks that support strategic decision-making, while developing analytical methodologies that enable proactive identification of performance gaps and optimisation opportunities. The role requires exceptional skills in data interpretation and the ability to present complex analytical findings in accessible formats that facilitate swift implementation of improvement initiatives across global operations. Key Responsibilities Performance Quality Management • Build and streamline operational reporting for global O2C (e.g. monthly collections and unallocated cash data books; Quarterly Performance Review packs; metric review packs, etc), • Support the development and help implement comprehensive quality assurance frameworks and standards for team performance, • Maintain and develop key performance indicators (KPIs) that align with organizational objectives, • Implement quality control processes that balance efficiency with excellence, • Analyse workflow patterns to identify bottlenecks and inefficiencies in team processes, • Collaborate with team leaders to establish productivity benchmarks and efficiency targets, • Design and implement process improvements that enhance team output while maintaining quality, • Establish robust systems for capturing meaningful performance metrics across teams to meet global KPI’s., • Work with Enterprise Analytics team to support the development of dashboards and visualisation tools that provide real-time insights into team performance, • Perform trend analysis to identify patterns in performance fluctuations, • Conduct comparative analysis between the global teams to identify success factors and improvement opportunities, • Lead cross-functional data-driven initiatives to address systemic performance challenges, • Coach team leaders on interpreting performance data and implementing improvement strategies, • Lead structured performance governance sessions with key stakeholders to ensure organisational accountability and continuous improvement. This encompasses the development and delivery of comprehensive monthly and quarterly performance review packages that systematically evaluate captured data, identify operational strengths and areas for enhancement, and establish strategic action plans with defined ownership and timelines for implementation., • Translate complex performance data into clear, actionable insights for various stakeholders, • Produce regular performance reports for executive leadership, • Collaborate with Team Leaders to align performance metrics with talent development initiatives, • Partner with operations leaders to implement performance improvement strategies Success in this role will be measured by: • Improvement in team quality metrics and performance outcomes, • Implementation of successful efficiency initiatives, • Accuracy and usefulness of performance analytics, • Adoption of recommended improvement strategies, • Stakeholder satisfaction with performance insights and recommendations, • Development of sustainable performance measurement systems Qualifications • Relevant experience in performance management, quality assurance, or business analytics, • Experience is using an ERP system (Preferably SAP and or Oracle), • Advanced Excel skills including advanced formulae and Power Queries, • Experience with using Power-Bi., • Demonstrated expertise in performance measurement methodologies and quality frameworks, • Strong proficiency in data analysis tools and performance management software (e.g. Power Automate), • Excellent analytical skills with ability to translate data into actionable recommendations, • Experience with workforce management systems and performance tracking tools, • Experience in organizational development or change management, • Experience with business intelligence platforms (Power-BI / Alteryx), • Strong critical thinking and problem-solving orientation, • Excellent communication skills with ability to influence at all organizational levels, • Detail-oriented with commitment to data accuracy and integrity, • Collaborative approach with ability to build consensus across diverse stakeholders, • Results-driven mindset focused on measurable improvements, • Adaptability to changing business priorities and requirements, • Ethical approach to handling sensitive performance data Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at ___ Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job ___.

Position: Accounts Payable Manager Reporting to: Group Financial Controller Contract type: Full time – Colchester About Cera Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300m revenues. Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past five years making it one of the fastest growing businesses in Europe. Cera currently holds more than 160 partnerships with the NHS and local authorities, and the company’s technology is used by 2,000+ businesses nationwide. Its technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 ‘high risk’ alerts each day. Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in people’s homes, created 10,000 jobs, and licensed its recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers. About the role: We are actively looking to hire an experienced Accounts Payable Manager. This is an exciting and wide-ranging role that will be reporting directly into the Group Financial Controller but will also work closely with the Accounts Payable, Management Accounts and Legal Teams, currently split between Colchester, London and Stafford. The role includes: • Managing, overseeing and training / developing the Accounts Payable Team., • Overseeing month-end AP close to ensure deadlines are hit., • Working with the business to ensure all invoices have a Purchase Order., • Working with Management Accounts Team re: month-end queries., • Liaising with Legal Team regarding supplier disputes and CCJs., • Overseeing the weekly and ad hoc payment runs., • Working with consultants to improve AP / PO systems including automation., • AP processing where required (eg holiday cover, busy periods etc). The role would suit an experienced Accounts Payable professional with ambition and drive who is looking to further their career. What we’re looking for: • Ability to supervise and manage AP Team – strong team management skills are critical, including experience coaching and training junior team members., • Excellent attention to detail., • Experience with Purchase Orders and No PO No Pay., • Strong IT skills are critical (including Excel - we love Excel in finance!) and including experience with ERP / accounting systems – preferably Oracle NetSuite., • Experience with AP automation would be advantageous – preferably Yooz., • Procurement / sourcing experience beneficial., • Ability to work under pressure and meet deadlines – good time management skills are essential., • Person who displays the right attitude coupled with the energy to execute., • Ability to work independently, and as part of a wider team., • Excellent written and verbal communication – able to communicate confidently with senior finance leaders., • Good organisational skills and ability to manage multiple priorities in a fast-paced environment where priorities can change quickly. What we offer: • Flexible working hours and hybrid working arrangements, • 25 days holiday + your birthday off as well as bank holidays, • Mobile phone, laptop and remote IT package setup for WFH days, • Company pension scheme, • Training and development for your role and future career development, • Competitive salary, discretionary bonus and long-term employee schemes, • Lifeworks discount platform and Employee Assistance Programme, • Refer a Friend scheme, • Service and Recognition awards Life at Cera: We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds and people with disabilities are encouraged to apply. Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. This role is envisaged as an office role, working with the Colchester Finance Team. Whilst some WFH may be possible, at least initially it will mainly be office based.

How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance and were putting wellbeing first. Thats why were proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW and others are preparing to roll it out as soon as they reach full staffing. So, whether its already in place or just around the corner, nows the perfect time to join #teamOFG. Job Title: SEN Primary Teacher Location: Napier School, Farnborough, GU14 6EF Salary: 40,000.00 per annum ( not pro rata ) Hours: 40 hours per week | Monday to Friday | 8:30am 4:30pm Contract: Permanent | Term Time Only Start: January 2026 UK applicants only this role does not offer sponsorship At Napier School, part of Options Autism, we believe every child deserves the chance to learn, grow, and shine. Our pupils may have autism and complex needs, but they also have incredible strengths, curiosity, and potential and with the right support, they thrive. We're looking for a passionate, creative, and inspiring SEN Primary Teacher to join our warm and dedicated team. If youre driven by the joy of helping children make progress academically, socially, and emotionally this could be your perfect role. This isn't just another teaching job. This is an opportunity to change lives, spark confidence, and celebrate every milestone. About the Role As an SEN Primary Teacher at Napier School, youll bring learning to life through creative, hands-on, and personalised approaches. Youll design lessons that meet each child exactly where they are adapting, innovating, and celebrating small steps that lead to big breakthroughs. Youll work closely with our talented teaching assistants, therapists, and families to create a joined-up, nurturing, and joyful learning environment where every pupil feels safe, supported, and ready to explore the world. You Will: • Plan and deliver engaging, differentiated lessons that meet individual learning needs, • Support pupils with autism and additional needs to develop academically, socially, and emotionally, • Promote independence, communication, confidence, and resilience, • Work collaboratively with TAs, therapists, and parents to ensure consistent, holistic support You are calm, adaptable, patient and full of positivity. You see the whole child, not just their challenges. You believe in their potential and know how transformative the right teaching can be. Youll bring: • QTS and a relevant teaching degree, • A Full UK Driving Licence, • A warm, creative teaching approach, • A genuine passion for inclusive education and pupil wellbeing About us Napier School is a brand-new school, part of Options Autism.Napier School is a primaryschool for pupilswith autism, learning disabilities and/or complex needs located in Farnborough, a town in northeast Hampshire, England. Our aim is to help pupils excel by providing a structured, nurturing approach, with students accessing a broad, balanced, engaging and extraordinarily rich curriculum. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a Great Place to Work for the sixth year running Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so youll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so youll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • A wide range of health, wellbeing, and insurance benefits, • 100s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover *Youll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

Working Hours: Full-time (40 hours per week). Comfortable accommodation (Nice apartment or homestay).

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Support the Analysis department from U9s-U21s. Help create an Extras Culture for the players to maximize their available development time. Aim for self-development by participating in internal and external CPD events.

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Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.

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Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 8-10 week online training with just 2 hours per day of study time.

Together we work as partners to complete projects successfully and grow with new challenges. Familiarity with Microsoft Office (Excel, Word, Project).

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 8-10 week online training with just 2 hours per day of study time.

This is an excellent opportunity for someone looking to contribute to the efficient running of an office environment and grow within a supportive and collaborative team. Support other departments as needed with administrative tasks. Excellent written and verbal communication skills.

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 8-10 week online training with just 2 hours per day of study time.

We're looking for reliable people who enjoy helping others and want flexible, part-time hours that fit around other commitments. Having good time management and prioritising skills. One-way video interview (via Willo – do it anytime, anywhere).

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. The Programme Complete this 8-10 week online training with just 2 hours per day of study time.

Excellent communication and customer service abilities. Contract: Full time, Permanent. This is an excellent opportunity for someone eager to start a career in finance and gain hands on experience while studying for professional qualifications.

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 8-10 week online training with just 2 hours per day of study time.

Due to expansion we have a rare opportunity for an Assistant Quantity Surveyor to join a successful building contractor in Ipswich - you will be working on projects in the area Our client has a well established client base and a well earnt reputation for delivering high quality new build and refurbi

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 10-14 week online training with just 2 hours per day of study time.

Excellent communication and interpersonal skills. Excellent analytical skills with an eye for detail. The firm will pay all tuition and Institute fees and you will also be entitled to paid time off for your studies, along with mentoring support.

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 10-14 week online training with just 2 hours per day of study time.

With demand high, now is the perfect time to secure a role that suits your skills and ambitions. Streamlined vetting and onboarding, giving you more time to focus on teaching. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Ed

Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Complete this 8-10 week online training with just 2 hours per day of study time.