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Job Title: Senior Project Engineer Location: LondonSalary: £50,000 - £60,000 (depending on experience)Type: Full-time, Permanent Overview We are seeking a highly skilled Senior Project Engineer to join our growing Managed Service Provider (MSP) team. This role is ideal for an experienced engineer who thrives in project delivery, enjoys working with modern Microsoft and cloud technologies, and is confident leading technical implementations from discovery through to completion. You will play a key role in designing, delivering, and optimising IT solutions for a diverse client base, with a strong focus on Microsoft ecosystems, Azure cloud services, automation, and emerging AI technologies. Key Responsibilities • Lead and deliver end-to-end technical projects for MSP clients, • Conduct client discovery sessions, technical assessments, and infrastructure audits, • Design and implement solutions across Microsoft and cloud platforms, • Deploy and manage Microsoft 365, Azure, and hybrid environments, • Identify opportunities for automation and efficiency improvements, • Support the integration and use of AI-driven tools and workflows where appropriate, • Produce high-quality technical documentation and project plans, • Act as a senior escalation point for complex technical issues, • Collaborate with internal teams and stakeholders to ensure successful project outcomes, • Strong experience in a Senior Engineer or Project Engineer role within an MSP environment, • Deep knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365), • Proven experience with Microsoft Azure (IaaS, PaaS, migrations, governance), • Solid understanding of cloud architecture and hybrid environments, • Experience with automation tools (PowerShell, scripting, workflow automation), • Exposure to or experience with AI technologies and their application in IT environments, • Strong experience conducting technical discoveries, audits, and documentation, • Excellent troubleshooting and problem-solving skills, • Microsoft certifications (e.g., Azure Administrator, Solutions Architect), • Experience with backup, disaster recovery, and security best practices, • Knowledge of networking (firewalls, VPNs, routing, switching), • Proactive and solutions-focused mindset, • Strong attention to detail, • Ability to manage multiple projects simultaneously, • Comfortable working independently and as part of a team, • Competitive salary (£50,000 - £60,000), • Opportunity to work with modern cloud and AI technologies, • Career development and certification support

Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd | Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 - £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 - 18:00, Monday to Friday You'll own the helpdesk. Not just work on it. We're a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We're looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You'll be the primary point of contact for approximately 35 clients and 300 endpoints. You'll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn't a chaotic startup where the goalposts move every week. It's a structured environment where quality, reliability, and clear communication are what matter most. What you'll actually be doing You'll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox is full, when a server needs attention, you're the person who fixes it and closes the loop. Beyond ticket resolution, you'll build and maintain SOPs and technical documentation so that the knowledge doesn't live only in your head. You'll communicate directly with clients, setting expectations and providing updates without being asked. And you'll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you're someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you'll fit here. What we need from you Non-negotiables: You'll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You'll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you're the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we'll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we're not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn't the right role. We've learned the hard way what happens when someone technically capable doesn't communicate well or manage their own time. We'd rather find the right person than rush to fill the seat. What's in it for you £38,000 - £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That's well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We're open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We're building something, and the right person will grow with us. A structured, supportive environment. You'll report to our Service Delivery Manager, who is technical, experienced, and available. You won't be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We've been supporting regulated firms and growing businesses across London since 2014. We're not a faceless MSP churning through break-fix tickets. We're a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who car

We’re looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You’ll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you’ll be doing • Providing 1st and 2nd line application support for CMC Markets’ trading platforms, • Ensuring maximum availability and performance using a follow-the-sun support model, • Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms, • Responding to alerts and incidents across production and non-production environments, • Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required, • Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors, • Supporting releases, deployments and change activities in line with agreed processes, • Contributing to improvements in monitoring, automation, documentation and support processes, • Participating in DR and BCP testing, • A proactive, self-motivated mindset with a genuine passion for technology, • 5+ years’ experience in an IT or application support environment, • 2+ years’ experience working with Red Hat Linux (or other Unix variants), including scripting, • Experience within the financial services or trading environment, • Knowledge of Windows Server, • Familiarity with ITIL frameworks, • The opportunity to support high-volume, real-time trading systems used globally, • Exposure to modern monitoring and support tooling in a complex technical estate, • A collaborative, international team culture across London and Sydney, • Ongoing learning, development and career progression opportunities

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23329 The Skills You'll Need: Fluent Mandarin and English. Degrees in Telecommunication/Computing Engineering, or related subjects. Hands-on experience in Telecom network / DICT products Your New Salary: Highly competitive, depending on experience Job status: Permanent, hybrid working with 2 days WFH (subject to approval) Location: Central London Solution Manager - Summary: • Work as part of Operations Support team to provide technical solution for company’s Products and Services, including Telecom services, DICT services, to Enterprise and Carrier customers. Involve in all pre-sale lifecycle, including attending pre-sale technical meetings, gathering requirements, and providing solutions on time. Provide technical support during the implementation stage, including provisioning and coordinating with vendor where necessary. Provide technical support for after-sales services where required., • Listen and understand the technical requirements of the customer, reading between the lines to build a solution that outperforms the competitor's offering., • Apply technical knowledge to analyze, investigate and resolve assigned project challenges., • Preparing projects required documentation and reports to a high standard for all phases of the project., • Fluent in spoken and written Mandarin and English., • Bachelor's degree or above in Telecommunication/Computing Engineering related subjects., • Professional Qualification on MCP, Citrix, CCNP, HCIP, VMware VCP and RHCSA will be preferred., • Solid experience in IT/Telecom markets, • Hands-on experiences in Telecom network, DICT products. Good project management skill and communication skills., • DICT products & solutions skills: LAN, WLAN, Public/Private Cloud, Firewall, Server, Storage, Phone system, Video Conference and Surveillance system. Telcom network products, leased line, IP Transit., • Problem solving - ability to use skillset to solve challenges / issues., • Commercial awareness - ability to compare solutions to find best fit from technical and commercial perspective., • Commitment to personal development – pushes to improve skillset/stay up to date in their field., • Good communication skills, work well with customers and colleagues. Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Senior Systems Developer Permanent, Full time, Hybrid Working (minimum of 2 days per week in the office) Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington Salary: £45,732 per year for Cardiff, Edinburgh, Warrington. £50,614 per year for London About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. About the role In this role, you’ll be a senior, hands‑on contributor to the design and delivery of solutions, with a particular focus on our Microsoft Dynamics platform, helping ensure it delivers meaningful outcomes across the organisation. You’ll act as a technical authority within the ICT team, owning complex development work, influencing technical direction, and upholding high standards of quality, security, and maintainability. Working closely with colleagues across ICT and CRM, you'll solve complex technical challenges, champion best practice, and ensure the delivery of high-quality features that align with organisational goals. You'll build strong, open relationships with internal stakeholders and external suppliers, protect the team's focus, and introduce new technologies where they can add long-term value. As a senior practitioner in the Dynamics ecosystem, you'll provide trusted advice on platform capabilities, integration opportunities, and strategic enhancements that help the organisation get the most from its CRM systems. About you You’ll bring substantial hands‑on experience designing and delivering solutions using Microsoft Dynamics and the Power Platform, supported by a relevant professional qualification. You have strong expertise in Dynamics customisation and extension, data modelling, integrations and APIs, and SQL Server, alongside solid experience with modern software engineering practices such as source control, automated testing, code review, and CI/CD. You’re comfortable taking ownership of complex work in resource‑constrained environments, improving quality and reliability, and working directly with users to translate real needs into effective solutions. You understand the long‑term impact of technical decisions and are able to balance pragmatism with sound design. Ideally, you’ll also bring Microsoft certifications, experience working in a not‑for‑profit or mission‑driven context, and familiarity with Azure or similar cloud platforms. Above all, you’re a collaborative and credible senior developer who communicates clearly, works effectively with suppliers and non‑technical colleagues, and influences technical decisions through expertise and judgment. You value learning and contribute positively to a culture of continuous improvement. Please see the role profile for a detailed breakdown of the skills, knowledge and experience required for this role. Further information At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

About Executive Channel Network Executive Channel Network (ECN) is a Digital Out-of-Home (DOOH) advertising company operating across the UK, France and Germany. Our premium screen network reaches business audiences in the workplace environments they spend most of their day in. We are a lean, commercially focused organisation, and our technology stack directly underpins the commercial, operational and creative engine of the business. The Role We are hiring a Senior Full-Stack Developer to be the technical backbone of our London operation. You will work directly with the CTO on a defined set of priority projects, but day-to-day you will run your own schedule, make your own technical decisions, and drive projects to completion largely autonomously. This is a hands-on, high-ownership role. It will suit a commercially minded engineer who is equally comfortable refactoring legacy PHP, upgrading Linux servers, cutting responsive HTML5 and CSS from a designer's mockup, and scripting automations that remove friction for Finance, Marketing and Operations. You will also be encouraged and expected to use AI coding tools such as Claude Code to meaningfully accelerate your output - we treat AI-assisted development as a core productivity lever, not a novelty. Key Projects You Will Own 1. SuiteCRM Platform Ownership and Major Version Upgrade Our SuiteCRM instance is central to ECN's sales and operational workflow. You will own it end-to-end: • Ongoing development, customisation and bug fixing of the current SuiteCRM deployment., • Planning and executing an upgrade to the latest SuiteCRM version, including the underlying server infrastructure., • Rewriting and modernising ECN's custom SuiteCRM plugins and bespoke code so they are compatible with the target version., • Establishing a sensible approach to environments, deployment, backups and future upgrade paths so we are never this far behind again. 2. Dynamic HTML5 / CSS Creative Template Stack Our screen network runs off a library of dynamic creative templates. On this stream you will work directly with ECN's Australia-based Content Director, who owns the creative direction and template roadmap, and with our in-house designers on individual builds: • Upgrading our existing dynamic HTML5 and CSS templates to a modern, maintainable baseline, against priorities set by the Content Director., • Building new templates from designer specifications where commercial or creative needs demand it., • Ensuring templates render reliably across the playback environments used on our network., • Comfortable collaborating across time zones — the Content Director is based in Australia, so expect asynchronous working with occasional scheduled calls. 3. Business Automation across Finance, Marketing and Operations ECN's internal teams have real, repeatable processes that are currently manual. You will work with Finance, Marketing and Operations to identify, design and build automations that remove this overhead — from integrations between existing SaaS tools through to bespoke internal utilities. You will be expected to scope, prioritise and ship these in conversation with the CTO and the relevant business owner. How You Will Work • Autonomy first. You will receive direction and feedback from the CTO, but you will be trusted to plan, estimate and deliver under your own steam. If you need a hand-holding environment, this is not the role., • Small, focused team. You will work alongside our Global IT and UK Tech lead in London and a programmatic / content specialist in ANZ. The CTO is actively involved but not a bottleneck., • Pragmatic engineering. We value shipping, maintainability and commercial awareness over architectural purity. We want you to leave the codebase and the infrastructure in better shape than you found them., • AI-assisted development. You will use Claude Code or equivalent tooling as a core part of your workflow. We expect you to have opinions on where it helps, where it doesn't, and how to use it safely on production code. What You Bring Essential • 5+ years of professional software development experience, with meaningful time spent as the senior or lead engineer on a product or platform., • Strong PHP skills and demonstrable experience working inside, customising or upgrading a substantial PHP application (SuiteCRM, SugarCRM, Magento, WordPress at scale, or similar legacy-but-live platforms)., • Comfortable administering Linux servers: MySQL/MariaDB, Apache or Nginx, PHP-FPM, deployment, backups and basic security hygiene., • Fluent in modern HTML5, CSS and JavaScript, with the ability to translate designer output into production-quality, responsive markup., • Track record of building integrations and automations against third-party APIs (finance systems, marketing platforms, internal tooling)., • Active, deliberate use of AI coding assistants such as Claude Code, and the judgement to know when to lean on them and when not to., • Excellent written and spoken English, and the communication skills to work directly with non-technical stakeholders in Finance, Marketing and Operations., • Right to work in the UK. Nice to Have • Direct SuiteCRM or SugarCRM experience, including custom module or logic hook development., • Experience running a major version upgrade of a business-critical legacy system., • Exposure to the Digital Out-of-Home, AdTech or MarTech space., • Familiarity with modern front-end frameworks (React, Next.js) for internal tooling work., • Cloud infrastructure experience (AWS or equivalent), including CI/CD. What Success Looks Like • By month 3: You own the SuiteCRM environment, have cleared the critical bug backlog, and have produced a credible upgrade plan with infrastructure and plugin migration scoped., • By month 6: SuiteCRM is upgraded or well into execution, the dynamic template stack has been modernised, and at least one material business automation is live and in use., • By month 12: You are the trusted go-to engineer for the London business, operating independently against a rolling priority list agreed with the CTO, and measurably improving velocity across the technology function. Why Join ECN • Real ownership: a defined remit with genuine scope, not a ticket queue., • Direct line to the CTO and exposure to commercial decision-making., • A tech function that is being rebuilt — you will have unusual influence over how we work, what we use and what we build., • Competitive London salary with room to grow as the function scales. How to Apply Send a CV and a short note telling us about the most complex legacy system you have modernised, and how you currently use AI tooling in your day-to-day work. We read every application. Executive Channel Network is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

Analytics Manager Contract type: Permanent, Full time– 35 hours per week Location: London, UK UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. Salary: £52,468 per year with excellent benefits Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. About WaterAid We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Analytics team sits within WaterAid’s Performance, Strategy and Insight (PSI) Department. The team help colleagues across the organisation understand performance, identify opportunities for improvement and make evidence-led decisions with a primary focus on communications and fundraising. About the role As our Analytics Manager, you will lead the delivery of business intelligence and analytics products that enable teams and leaders to understand performance and make informed decisions, and work closely with stakeholders across fundraising, communications and the wider organisation to drive sustainable change. In this role, you will: • Lead, motivate and develop a team of Business Insight Analysts, ensuring high standards of delivery and professional development., • Plan and manage the work of the Analytics function, taking responsibility for delivery, prioritisation and performance., • Own the delivery and continuous improvement of business intelligence and performance reporting products, including Power BI, and oversee and support the development and application of forecasting, statistical and machine-learning models., • Translate business questions into clear analytical requirements and actionable reporting solutions, ensuring analytics products are robust, well-governed and embedded into decision-making where appropriate., • Champion WaterAid’s commitment to equity, inclusion and safeguarding. Requirements To be successful, you will need: • Experience in a management role – leading, motivating, developing and inspiring individuals., • Demonstrable hands-on experience building and delivering BI solutions, particularly using Power BI., • Strong SQL skills and competency working with relational databases (e.g. SQL Server) and modern cloud or SaaS data platforms (e.g. Microsoft Fabric)., • Ability to design meaningful analysis that delivers business value, based on a clear understanding of organisational and stakeholder goals. Although not essential, we’d prefer you to have: • Experience using R or Python and using a data warehouse. Closing date: Applications close 12:00 PM UK time on Friday 29th May. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. There, we encourage to apply early. How to apply: Click Apply to complete the pre-screening questions and upload your CV and a cover letter (max 400 words). Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Pre‑employment screening To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. Benefits • 36 days’ holiday (including 8 Bank Holidays), • Option to buy an extra 5 days’ annual leave, • Employer pension contribution up to 10 %, • Flexible and hybrid working arrangements, • Season ticket loan, • Free annual eye tests, • ‘Give as you Earn’ charitable giving scheme, • Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity), • Sabbaticals These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we’ll change the world through water. Join us and be part of the change!

Live Services Support Engineer – Identity & Access Management (IdAM) Cheltenham or London – 5 days per week on-site Contract – Inside IR35 Security Clearance Enhanced Developed Vetting (eDV) – UK Nationals only Role Overview The Identity and Access Management (IdAM) function provides critical identity, authentication, and access technologies across a diverse and highly secure environment. The Live Services Support Engineer will play a key role in the day-to-day operation, stability, and continuous improvement of IdAM services. Working within the Live Services team, at the heart of the Enabling Infrastructure Capability group (OneIT), the post holder will support business-critical systems, respond to incidents and service requests, and ensure services meet agreed Service Level Agreements (SLAs). The role also includes onboarding new project deliveries into live support and driving service improvements through automation and best practice. This is a highly visible role within a complex environment, requiring strong technical capability, excellent communication skills, and the ability to work under pressure. Key Responsibilities Live Service Operations & Support • Provide 2nd/3rd line support for IdAM services via a formal ticketing system., • Perform daily health checks to ensure availability, performance, and security of services., • Diagnose, troubleshoot, and resolve incidents in line with prioritised SLAs., • Respond to customer enquiries in a professional and timely manner. Proactive Service Management • Carry out patching, upgrades, and preventative maintenance across IdAM platforms., • Identify recurring issues and implement long-term fixes to improve service resilience., • Support automation initiatives to reduce manual effort and improve customer experience. Systems Integration & Project Support • Assist with the deployment and integration of IdAM components within a complex, business-critical environment., • Work closely with Projects to transition new solutions into formal live support., • Collaborate with Capability Centres, technical Subject Matter Experts, and other support teams. Documentation & Knowledge Management • Produce and maintain technical design documents, support guides, and operational procedures., • Ensure documentation is current, accurate, and suitable for operational handover and audit. Core Skills & Competencies • Ability to work effectively both independently and as part of a team., • Strong time management and prioritisation skills in a pressurised environment., • Clear and confident communication skills, both technical and non-technical., • A proactive mindset with a focus on continuous improvement and service quality. Essential Technical Skills Candidates must have at least 4 of the following, with a strong willingness to learn the others: • Windows Server 2012 R2 / 2016 / 2019, • (configuration, deployment, administration, and troubleshooting), • Active Directory Domain Services (including Group Policy management), • Active Directory Lightweight Directory Services (AD LDS), • Active Directory Certificate Services (AD CS), • Active Directory Federation Services (AD FS), • Microsoft Identity Manager (MIM) 2016, • Public Key Infrastructure (PKI) concepts and implementation, • Multi-Factor Authentication (MFA) principles, • Hardware Security Modules (HSMs) – preferably Thales Security & Clearance Information (Important) • This role requires Enhanced Developed Vetting (eDV)., • Candidates must be:, • British nationals only, • No dual nationality Clearance Process: • The eDV process typically takes 10–12 months once the role is offered., • During the clearance period, candidates are free to work on other contracts or roles., • This can be pitched as providing long-term contract pipeline and job security once cleared.

Project Engineer | Managed IT Services | London (Hybrid) | £50,000 to £60,000 + Overtime + Benefits Our client is a trusted technology partner to some of the most demanding organisations in regulated industries. They design, build and manage secure IT infrastructure and unified communications environments for clients in financial services and biosciences, where precision, security and reliability are non-negotiable. Every engagement is led by senior engineers and advisors who understand what it means to operate at the pace of financial markets. As the business continues to grow, they are looking for an experienced Project Engineer to join a well-structured and expanding projects team. This is a genuinely hands-on role where you will be the first technical face a new client sees, so the ability to communicate clearly and present professionally is just as important as your technical credentials. The role You will work across a varied portfolio of client projects, from greenfield setups and infrastructure migrations through to Azure deployments, Active Directory management and Office 365 configuration. You will collaborate closely with project managers, senior engineers and clients directly, taking ownership of your workstreams and seeing them through to completion. Some projects serve clients across global time zones, so occasional out-of-hours and weekend working is part of the role. This is well managed, compensated at time and a half, and the team operates with real flexibility around hours. What they are looking for The non-negotiables for this role are solid, practical experience with traditional on-premises infrastructure alongside modern Microsoft cloud technologies. Specifically, you will need strong working knowledge of: Windows Server (2016 through to 2025), traditional Active Directory and Group Policy, Microsoft Azure and Office 365, Intune and Conditional Access, and hybrid AD environments where on-prem and cloud infrastructure need to talk to each other cleanly. The reason this matters is that many of their clients operate hybrid environments and some still rely on server-based domain controllers. The newer generation of engineers often lacks this grounding, and that is the gap this hire is here to fill. Experience with migrations (email, SharePoint, file server, cloud to cloud) is important, as is comfort working at senior executive end-user level and representing the business professionally on client sites. Networking fundamentals (switches, firewalls, LAN) are useful but not essential. Financial sector experience and familiarity with Bloomberg, OMS or PMS platforms would be a bonus, but again, not a hard requirement. Formal qualifications are not a prerequisite. Demonstrable, hands-on experience will be valued over certificates, though the business actively supports study towards AZ-900, MS-900 and beyond once you are on board. What is on offer Salary of £50,000 to £60,000 depending on experience. Overtime paid at time and a half. Hybrid working with two days per week in the office (Wednesday is a team day). The full package includes private medical insurance, life assurance, pension, 25 days holiday plus bank holidays, a wellbeing service, cycle to work scheme, employee discounts portal, flu jab cover, and birthday and Christmas vouchers. This is a role where your technical depth will be genuinely valued, your client-facing presence will be developed, and there is a clear path to senior engineer level as the team continues to grow.

Europe or Remote (Permanent/Contract) Key Responsibilities • Serve as a technical subject matter expert on Endur, providing guidance and support throughout the project lifecycle., • Lead the technical implementation of Endur solutions, including enhancements, system configuration, data migration and version upgrades., • Design and architect object-oriented Endur-based solutions that meet client needs and adhere to industry standards for scalability, robustness, maintainability, and integration with other components and systems in a technology landscape, • Collaborate with clients to determine technical requirements and drive technical change management initiatives., • Conduct analysis of existing systems and processes to identify areas for improvement., • Collaborate with cross-functional teams to ensure successful project delivery and client satisfaction., • Provide guidance and training to junior consultants on Endur functionality and ETRM/CTRM topics., • Provide industry and functional advisory as needed to ensure alignment with client goals., • Maintain effective communication with clients and internal stakeholders, managing expectations., • Prepare solution and technical design documentation and oversee quality of other technical consultants' outputs. Skills • Endur Development: Considerable experience in developing and customizing JVS and / or OpenComponents (Java or .NET C#) to extend Endur functionality., • Connex Integration: Expertise in integrating Endur with external systems and data sources using Connex, ensuring seamless data exchange and interoperability., • Oracle and MS SQL Server Database Management: Strong understanding of Oracle and MS SQL Server databases, including database design, administration, optimisation, and performance tuning., • .NET C# and / or Java Development: Proficiency in .NET C# and Java development for building custom applications, modules, and integrations within the Endur ecosystem., • Endur Gateways and Accelerators: Demonstrate in-depth knowledge of Endur Gateways and Accelerators., • Endur Grid: Demonstrate in-depth knowledge of Endur Grid design and configuration., • Endur Modules: Demonstrate good working knowledge in key modules of Endur and commodity/energy operations., • Endur Configuration: Proficiency in configuring Endur modules, workflows, and business processes to align with client requirements and industry best practices., • Jira, DevOps, GitHub: Experience in utilizing Jira for project management, DevOps methodologies for continuous integration and deployment, and GitHub for version control and collaboration., • Cloud Platforms (AWS, Azure): Familiarity with cloud platforms such as AWS (Amazon Web Services) and / or Azure, including knowledge of cloud services and infrastructure for hosting, scaling, and managing Endur environments. Knowledge and experience of the ION Cloud and IEM tools is also desirable., • Third Party Tools: Knowledge and experience of test automation and environment management tools., • Excellent interpersonal skills and stakeholder management., • Good written and verbal communication skills., • Multi-tasking and Project Management skills., • Strong organisational & analytical skills and attention to detail., • Ability to thrive in a fast-paced, detailed oriented environment and work independently or in a team. Required Experience • Bachelor's degree in Computer Science, Finance, Accounting, Engineering, Economics, or equivalent experience in a related field., • 7+ years hands-on with Endur as a senior / lead developer or technical specialist with working knowledge of V19 and above., • At least 10+ years of industry work experience with 3+ years of experience in comparable consulting services., • Should have been a key part of at least two large engagements for Endur end-to-end implementation or upgrade projects in Gas, Power, Renewables, LNG, Agriculture or Crude and Refined Products., • Deep understanding of various functional areas and relevant modules of Endur., • Experience in conducting comprehensive testing and quality assurance activities to validate the functionality, performance, and reliability of Endur solutions., • Worked as part of a cross-cultural/geographical team including flexibility to support multiple time zones when necessary., • Worked as part of a project team structure and delivered results with limited guidance, • Ability to travel to onsite client locations for limited time as per project requirement. If you think you have the necessary skills and experience to excel as a capSpire Consultant we are keen to speak with you.

Din Tai Fung is an award-winning Taiwanese brand with over 180 locations worldwide, renowned for our iconic Xiao Long Bao Soup Dumplings—a dish so beloved, guests travel from all over the globe to experience it. We are passionate about crafting unforgettable dining experiences, ensuring every guest feels valued and delighted. We are excited to invite you to be part of Din Tai Fung, where your career can thrive in an environment focused on growth, recognition, and a true sense of belonging. We’re currently hiring for our locations in Central London—Covent Garden, Selfridges, Centre Point and Canary Wharf—offering you the opportunity to join an iconic global brand and grow with us as we expand across the UK. Job Description As a Waiter/Waitress, Server at Din Tai Fung UK, you will be responsible for delivering exceptional service and creating and unforgettable dining experience for our guests. Your main responsibilities will include: • Ensuring guests feel welcome and providing guidance through the menu, • Taking orders accurately and efficiently, delivering food and drinks promptly, and checking in with guests to ensure satisfaction, • Handling guest payments and processing transactions accurately, • Assisting with clearing and resetting tables, ensuring the restaurant remains clean, organised, and inviting Who You Are We’re looking for a Waiter/Waitress, Server who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional customer service. Ideally, you will have: • Experience in a Waiter/Waitress, Server or front-of-house role in a fast-paced restaurant or hospitality environment, • A friendly and outgoing personality with excellent communication skills and a passion for providing outstanding guest experiences, • The ability to stay calm, composed, and adaptable under pressure, while maintaining efficient service and ensuring smooth operations in a busy and high-energy setting, • A keen interest in building a career in hospitality, with a strong passion for learning and developing your skills, • Flexible availability to work full time, including weekends, evenings, and holidays, with shifts that may run as late 11:30PM Why Choose Din Tai Fung UK? At Din Tai Fung, we offer much more than just a job—we provide an opportunity to build a career in hospitality with a renowned brand. As a Waiter/Waitress, Server, you’ll enjoy competitive pay, excellent benefits, and real career growth opportunities. Join a team that celebrates success, values your contributions, and offers room for development within our fast-growing restaurant group. What We Offer • Competitive Pay: £18.00 - £20.00 per hour including tronc (based on the last 3 months' average). We pay on a monthly basis, • Working Week: 5 days per week on a rota basis throughout Monday to Sunday; night shifts may run as late as 11:30 PM, • Contracted Hours: Full time for 40~48 hours per week, • Location: Hiring for Central London (Covent Garden, Centre Point, Selfridges and Canary Wharf) Employee Benefits • 30% off dining at Din Tai Fung UK restaurants, • Dining gift voucher on your work anniversary, • Nutritious meals provided during your shifts, • Personalised development plans and clear career progression within a fast-growing restaurant group, • Paid Holidays: Start with 28 days per year, rising to 30 days with continued service, • Access to Employee Assistance Program and Financial Advice, with free counselling sessions for you and your family, • Monthly treats, team activities, and employee referral bonus and other exciting employee perks and rewards for your hard work How We’ll Support You At Din Tai Fung, we provide comprehensive training, employee discounts, and a supportive team environment to help you thrive as a Waiter/Waitress, Server in the hospitality industry. We celebrate diversity and welcome individuals from all backgrounds who bring their own unique strengths and personality to the team. Apply now for a Waiter/Waitress, Server job in Central London at Din Tai Fung and join one of the most exciting Asian food brands in the world.

An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Creative function within the Client Strategy department. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development. The Company mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth. We help marketers eliminate waste and maximize the impact of their most significant investments at scale. Our ambition is to define and own an entirely new category – recognized as the world’s most trusted, independent and impactful marketing advisor. We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect. Because progress doesn’t happen in isolation, it takes alignment, intelligence, and trust. That’s what we enable. That’s what we stand for. That’s Unified Marketing Intelligence. mediasense is designed around how we help marketers optimize and transform through best-in-class structure and governance (Organization), partners and platforms (Ecosystem), governance and controls (Assurance), and measurement and effectiveness (Science). We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously. As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth. mediasense has over 200 employees across London, New York, Singapore and New Delhi. For more information, visit What We Offer • Hybrid working, • Initial 28 days holiday (before bank holidays) with an accrual of 4 days over first 4 years of service, • Day off for your birthday + 10 days annual leave purchase per year, • Length of service awards, • Work from any location in the world up to 4 weeks per year, • Bonuses: Discretionary company bonus scheme & new business bonus, employee referral bonus, • Pension & Group life insurance, • Private healthcare, enhanced parental, Employee assistance program,, • Annual season ticket loan, Cycle to work scheme + Tech & voucher schemes, • Eye test & contribution towards glasses for VDU, • Charity Day plus fund raising events for charity, • Learning & development opportunities, • Frequent events- such as summer, winter & bi-weekly socials, • Free fruit & snacks + building linked benefits such as being dog friendly, access to gyms & complementary gifts, classes or discounts The Role mediasense are looking for an Associate Consultant (Programmatic SME) to support the Digital Practice in the delivery of high-quality digital audit and advisory to clients. It is a thriving area as clients continually seek greater support as they navigate through an increasingly complex landscape. The role will be hybrid - with working from our London office expected three days a week including a Tuesday, the Services Department anchor day. In this role, your key responsibilities will vary as we work on a project basis, problem-solving for clients on many different types of projects. Examples of day-to-day work may include: • Working as part of project teams to deliver our two main digital audit products (DiPA Diagnostic and DiPA Tracking) and advisory services for our clients., • In depth analysis and evaluation of digital media campaigns providing supporting observations, insights and recommendations to drive improvements in the efficiency and effectiveness of the delivery., • Working with visualisations of client data to identify key performance trends and data signals., • Reviewing agency and partner best practices and providing a point of view on what best practices should be adopted globally., • Creating global Programmatic best practices for clients and their agency teams to adopt., • Leading communication with agencies to ensure projects are set up to succeed, establishing project timelines and ways of working and ensuring all parties are held to account on these agreements., • Supporting pitch management projects to help clients evaluate agency digital capabilities, propositions, process submissions and commercial offerings., • Providing on-going knowledge updates to internal teams on current and emerging digital media practices., • Managing, mentoring and training Senior Analysts and Analysts on projects to deliver our digital audit products to a high standard., • Engaging with clients to confidently present and articulate our digital audit outputs. The Candidate You are a media professional with Programmatic media experience from a media agency, ad-tech, consultancy, client side or similar. You have great knowledge of key platforms such as DSPs, ad servers, ad verification tools. You are enthusiastic about keeping up to date with developments in media and marketing. You have strong analytical skills and are able to interrogate data to derive insights for stakeholders. You are naturally inquisitive with a desire to help drive better outcomes for your clients. The ideal candidate will have the following: • A minimum of 3 years’ Programmatic media experience, • Experience trading in and reporting from specific Programmatic platforms (e.g. DV360, Amazon DSP, The TradeDesk, Ad Server, verification tools etc.), • Strong analytical skills; ability to synthesise data sets from different platforms to build insights and inform strategic recommendations., • Confidence translating quantitative insights into a clear narrative, identifying what’s important to tell the client and why, • Exceptional written and verbal communication skills., • Excellent organisation skills with strong attention to detail., • Experience working with clients from various sectors and markets and complex organisations., • A self-starter with a sense of autonomy and initiative, who is also able to work well independently and in cross-functional teams., • The ability to prioritise across a variety of projects., • A positive and proactive attitude to find solutions to problems, constructively balancing speed and quality to deliver., • Strong project management skills with the ability to lead workstreams from start to completion., • A passion and enthusiasm for media, for making a change in our industry (you will be joining the team who pioneered the ISBA supply chain transparency study) and for delivering great work for clients., • The ability to maintain up to date weekly timesheets for accurate business reporting., • Demonstrate core mediasense values: curious minds, courageous hearts; stronger together, smarter together; do the right thing, always; and raise the bar, then raise it again. The following are preferable, but training will be provided: • Experience with the data visualisation tool Tableau. Every application is reviewed by a human on our team (not AI), so it may take us a bit of time to get through them. Because of the large number of applications we receive, we’re not always able to reply to everyone individually especially via LinkedIn messages but we truly appreciate your interest. Please note that can only consider candidates who already have the right to work in the UK and do not require, now or in the future, visa sponsorship

We’re working with a technology‑driven organisation reinventing how operations are conducted, building systems that are safer, smarter, and dramatically more environmentally responsible. Location: London or Porto The Role We’re seeking a Senior Software Engineer to design, build, and maintain backend containerised services that power our scalable edge‑compute platforms. You’ll work closely with a Software Team Lead and collaborate across multidisciplinary engineering teams, providing technical leadership while remaining hands‑on with complex systems. What You’ll Do • Build production‑grade software using .NET C#, Python, and modern backend technologies, • Design and prototype services using containerised microservices, • Apply and challenge engineering best practices to continuously improve quality, • Make sound technical decisions in high‑impact areas, • Document systems, processes, and architectural decisions, • Mentor junior engineers and contribute to a culture of technical excellence What You Bring • Degree in Computer Science, IT, or related field, • 5+ years’ experience building backend systems with .NET C# and ASP.NET Core Web APIs, • Strong understanding of Clean Architecture, CQRS, ideally with MediatR, • Experience with communication protocols: TCP/IP, UDP, REST, gRPC, SignalR, • Familiarity with RESTful API design, • Experience with event‑driven architectures and tools like RabbitMQ or Kafka, • Strong background in microservices and containerisation (Docker, Kubernetes), • Proficiency with databases such as SQL Server, PostgreSQL, Redis, and EF Core, • Confident with Git and modern version‑control workflows, • Ownership mindset, proactive attitude, and the ability to thrive autonomously, • Excellent time management and critical thinking Nice to Have • Fluency in English, • Experience with C++, • Exposure to distributed systems, IoT, or Industry 4.0, • Understanding of IoT communication protocols, cloud platforms, and network security Why Join? You’ll be part of a team using technology and creativity to disrupt a traditional industry with opportunities to grow across disciplines, explore new technologies, and contribute to work that has real‑world impact on people and the planet. For more information on this role, please apply now!

About Quantiphi Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for technology’s sake. Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We’ve been recognized with • 17x Google Cloud Partner of the Year awards in the last 8 years., • 3x AWS AI/ML award wins., • 3x NVIDIA Partner of the Year titles., • 2x Snowflake Partner of the Year awards., • We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group., • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators., • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit:______ or___. Role: Cloud Data Architect Experience Level: 8-10+ years Work Location: United Kingdom (Remote) Job Overview: We are seeking a highly skilled AWS Data Migration & Data Engineering Consultant to lead end-to-end data migration initiatives across on-prem, cloud, and multi-cloud environments into AWS. This role focuses on defining and executing data migration strategies, including assessment, wave planning, migration execution, and post-migration stabilization, while ensuring data integrity, minimal downtime, and alignment with business SLAs. The ideal candidate brings strong experience in cross-platform database migrations (Oracle, SQL Server, MySQL, or cloud-native systems) combined with deep expertise in AWS data engineering services and modern data pipeline development. Key Responsibilities: • Lead end to end database migrations to AWS from diverse sources, including on-premises systems (e.g., Oracle, SQL Server, MySQL) and other cloud platforms (e.g., GCP, Azure)., • Lead end-to-end data migration strategy and execution, including assessment, dependency mapping, and wave planning, • Design and implement migration frameworks using AWS DMS, SCT, Glue, and Redshift, • Define and execute data validation, reconciliation, and cutover strategies ensuring zero/low data loss, • Enable CDC-based replication and minimal downtime migrations across heterogeneous systems, • Design and optimize ETL/data pipelines using AWS Glue, PySpark, or EMR, • Architect and implement scalable, secure, and highly available data platforms on AWS, • Drive schema conversion and modernization strategies (heterogeneous migrations where applicable), • Optimize performance of source and target systems pre- and post-migration, • Manage and govern S3-based data lakes and metadata using Glue Data Catalog, • Collaborate with application, infrastructure, and analytics teams for seamless migration and stabilization, • Implement monitoring, rollback, and failure recovery mechanisms, • Ensure adherence to security, governance, and compliance standards Required Skills: • 8+ years of experience in database migration and data engineering, • Proven experience in cross-platform data migrations (on-prem to cloud or cloud to cloud), • Strong hands-on expertise with: AWS DMS (Database Migration Service), AWS SCT (Schema Conversion Tool), AWS Glue (ETL & data integration), Amazon Redshift (data warehousing), • Experience designing and implementing data validation and reconciliation frameworks, • Strong experience in ETL/data pipeline development (Glue, PySpark, EMR, or equivalent), • Deep proficiency in SQL and data modeling concepts, • Experience working with S3-based data lakes and Glue Data Catalog, • Strong understanding of CDC, transaction consistency, and migration cutover strategies, • Hands-on experience with performance tuning, schema design, and query optimization, • Proficiency in Python/PySpark and scripting (Shell/Python), • Experience with Oracle, SQL Server, MySQL, PostgreSQL, or cloud-native databases Nice to Have: • Exposure to real-time replication tools (e.g., GoldenGate or equivalent), • Database Administration (DBA) expertise, including backup & recovery strategies, HA/DR design, database patching and upgrades, lifecycle management, capacity planning, performance monitoring, and security hardening., • Experience with Lake Formation and data governance frameworks, • Familiarity with Data Mesh and cross-account data sharing architectures, • Experience with CI/CD for data pipelines (CodePipeline, Jenkins, etc.), • Knowledge of Infrastructure as Code (Terraform / CloudFormation), • AWS Certifications (Solutions Architect / Data Engineer), • Experience in mentoring teams and leading large-scale migration programs. What’s in it for YOU at Quantiphi: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

Location: London, Mayfair. Hybrid. Employment Type: Full-time Salary: £85,000 per annum Tech Stack: React, TypeScript, Node.js, SQL Server,CI/CD, GraphQL/REST About the Role We’re looking for a hands-on Software Engineering Lead to help shape the future of our in-house PBSA management platform. You’ll be a pivotal part of our product team, leading the engineering function while actively contributing code and technical solutions. This is not a purely managerial role, you’ll be expected to design, build, and iterate alongside your team, with a strong focus on React and modern frontend practices. Your work will directly impact operations across tenancy management, student engagement, maintenance scheduling, finance workflows, and more. Key Responsibilities • Lead from the front: Architect, develop, and deliver features in our React/TypeScript-based platform., • Shape engineering strategy: Drive code quality, performance, and maintainability across the stack., • Mentor and guide: Support engineers at all levels through coaching, code reviews, and technical direction., • Collaborate cross-functionally: Work closely with product managers, operations leads, and designers to align tech with real-world PBSA needs., • Improve developer experience: Champion CI/CD, testing, observability, and documentation standards., • Champion quality and security: Ensure compliance with internal controls and external regulations (e.g., GDPR). You’ll Be a Great Fit If You… • Are hands-on and still love writing and reviewing code every day., • Bring 10+ years' experience building and scaling full-stack or frontend-heavy web apps., • Are fluent in React, TypeScript, HTML/CSS, and frontend performance optimization., • Understand backend architecture well enough to collaborate effectively (Node.js, Azure SQL, ASP.NET Core, REST/GraphQL)., • Know how to design multi-tenant SaaS or distributed systems., • Care deeply about clean code, DX, reusability, and practical UX., • Can think strategically but move fast like a startup engineer., • Are outcome-driven — not a fan of red tape or waterfall plans. Bonus Experience (Nice to Have) • Exposure to PBSA, property management, or booking systems., • Experience with Next.js, TailwindCSS, or component design systems., • Knowledge of Azure DevOps CI/CD pipelines, • Familiarity with payment integrations, CRM platforms, or accounting platforms.

Lead Gameplay Developer Location: Remote-first Type: Full-time Start: ASAP About Couch Heroes At Couch Heroes, we’re exploring new ground for the MMO genre. In a world where fantasy and ancient technology intertwine, players explore shattered realms, grapple across verticality, solve puzzles, and push back corruption, with progression driven by player expression and discovery. We envision bridging generations of gamers, creating a space where both coexist and journey together. We’re developing in Unreal Engine, in early production, with a team spanning multiple countries. We’re remote-first, based in the UK, and scaling to support a multi-year live-service roadmap. We value autonomy, curiosity, and collaborative ownership, and we’re looking for creators who want to help build something from the ground up. Sound like your kind of thing? We should talk. About the Job The systems that define how players interact with the world, each other, and the game’s core mechanics are built by gameplay engineers. We need a Lead Gameplay Developer who can own the technical implementation of our core gameplay systems and build the engineering team that delivers them. You will report to the CTO and manage a growing team of gameplay engineers. You will make technical design decisions, stay hands-on with implementation, and represent the gameplay engineering discipline across the studio in production planning, design reviews, and resourcing decisions. We are in early production. The studio has been running for three years, but core gameplay systems including combat, traversal, abilities, progression, and multiplayer interaction are still being architected and prototyped. You will be making foundational technical decisions that define how the game feels, scales, and evolves over years of live service. Your Role People Leadership and Team Development • Manage a growing team of gameplay engineers as the team scales through production: set priorities, assign work, balance workload, and run regular 1:1s focused on progress, career development, and honest feedback., • Lead performance reviews and goal setting aligned to production milestones and individual development plans. Identify skill gaps and address them through coaching, stretch assignments, or training., • Represent the gameplay engineering discipline in cross-discipline leads meetings, production planning, and resourcing conversations. Advocate for team needs and capacity., • Foster a team culture of technical rigour, clean code practices, and collaborative problem solving., • Support hiring as the team grows: contribute to job descriptions, design technical assessments, and participate in interview loops. Gameplay Systems and Implementation • Own the technical design and implementation of core gameplay systems in Unreal Engine 5, including combat, traversal, abilities, player interaction, and progression mechanics., • Architect gameplay systems for a persistent MMO context: server-authoritative logic, client prediction, ability replication, and state synchronisation across distributed server infrastructure., • Collaborate closely with game design and level design to translate design intent into robust, tuneable, and extensible gameplay code. Build systems that designers can iterate on without requiring engineering support for every change., • Stay hands-on with C++ and Blueprint implementation. Build, profile, and iterate alongside your engineers, establishing technical quality benchmarks and code architecture patterns., • Work with animation, VFX, and audio teams to integrate gameplay systems with presentation layers: ability visuals, hit feedback, audio cues, and UI responses. Technical Architecture and Performance • Define coding standards, architecture patterns, and review processes for gameplay code. Ensure the codebase remains maintainable and extensible as the team and feature set grow., • Profile and optimise gameplay systems for MMO-scale performance: tick budgets, replication bandwidth, ability processing in dense combat scenarios, and memory management., • Collaborate with online services and network engineering to ensure gameplay systems work reliably under real-world latency and server load conditions., • Work with production to manage scope, schedules, and task breakdowns for gameplay engineering work. Contribute to milestone planning, sprint scoping, and capacity forecasting., • Use playtesting observations and telemetry data to identify technical issues with gameplay feel, responsiveness, and fairness. Must-Haves • Proven experience in game development, with at least one shipped title in a gameplay engineering or gameplay lead role., • Proven experience of direct people management: running 1:1s, setting goals, conducting performance reviews, and developing team members., • Strong C++ proficiency with production experience in Unreal Engine, including Gameplay Ability System, replication, and Blueprint integration., • Experience building gameplay systems for multiplayer or online games, with a working understanding of server authority, client prediction, and state replication., • Demonstrated ability to translate game design concepts into well-architected, extensible, and performant code., • Strong communication and documentation skills, with proven experience collaborating across disciplines (design, art, animation, audio, network) to ship integrated gameplay features. Nice-to-Haves • Experience shipping at least one MMO or persistent online world from production through live service., • Experience with Unreal Engine’s Gameplay Ability System (GAS) at scale, including custom ability tasks, gameplay effects, and attribute sets., • Familiarity with AI systems for NPC behaviour, encounter scripting, or enemy design., • Experience with data-driven design approaches where designers author gameplay content through configuration rather than code changes., • Exposure to anti-cheat considerations and exploit mitigation in competitive or economy-driven multiplayer games. About You • You lead by investing in people. You find genuine satisfaction in watching your team grow and you actively develop the engineers around you., • You care about how systems feel to the player, not just whether they function correctly. Frame data, input responsiveness, and gameplay feel matter to you., • You are comfortable working through ambiguity. Early production means not everything is defined yet, and you see that as an opportunity to shape the right technical approach., • You balance technical elegance with delivery pragmatism. You know when to architect for the future and when to prototype quickly to validate design., • You work autonomously in a remote environment, proactively keeping your team aligned and your stakeholders informed., • We are committed to making our hiring process accessible. If you require reasonable adjustments at any stage, please let us know. Couch Heroes have partnered with Skillsearch on this hire. Jack is leading the search directly with the studio leadership, so feel free to reach out to him at . He will be your point of contact throughout. Looking forward to connecting! Equal Opportunities Couch Heroes is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. Privacy and data We process your personal data as part of the recruitment process. Couch Heroes and Skillsearch both act as data controllers in relation to your application. For details on how your information is collected, used, stored, and your rights under UK GDPR, please review the relevant Privacy Policies below: Couch Heroes: ___ Skillsearch: ___

C++ Trading Platform Developer A leading crypto-native algorithmic trading firm is looking for a C++ Trading Platform Developer to join its London-based team. This is an opportunity to work at the intersection of high-performance engineering and digital asset markets, building and scaling a global trading platform that operates across dozens of exchanges worldwide. The environment combines the technical standards of top-tier high-frequency trading firms with the pace and ownership of a technology start-up. You’ll work on a global, low-latency trading platform spanning multiple continents, covering: • Real-time market data capture, • Order entry and connectivity across numerous exchanges, • Robust networking and monitoring systems, • Scaling and performance optimisation of core infrastructure The tech stack is primarily C++ and Python, running on Linux across both development and production. The focus is on writing clean, scalable, high-performance code and continuously improving system reliability and speed. This is a hands-on engineering role with direct exposure to traders and senior technical leadership. You’ll be given meaningful ownership from day one and the freedom to shape your impact. What We’re Looking For • Strong C++ skills (assessment will form part of the process), • Deep understanding of data structures and performance optimisation, • Experience building client-server network applications, • Curiosity to understand how C++ standard libraries and systems work “under the hood”, • Strong analytical and problem-solving ability Desirable: • Knowledge of networking, CPU architecture, memory models, or assembly, • Interest in algorithmic or quantitative trading Why Apply? • Work on genuinely high-performance, real-time trading systems, • Significant ownership and responsibility early on, • Flat structure with direct access to senior leadership, • No legacy tech, no unnecessary bureaucracy, • Performance-based compensation with strong earning potential, • Central London office with flexible working arrangements (hybrid), • Visa sponsorship and relocation support available If you’re passionate about low-level systems, high-performance C++, and building robust trading infrastructure from the ground up, this is a rare opportunity to make a direct impact in a fast-moving market.

Role: Mid-Senior DevOps Engineer 4-day workweek: 32 hours per week Pay: £50,000.00-£55,000.00 per year Work Location: Remote-first, home-based UK role with travel to Canterbury once every 2 weeks Job Type: Full-time Job Description: The Role We’re seeking a Mid-Senior DevOps Engineer to own and evolve our cloud platform, CI/CD, security, reliability and cost-efficiency across multiple regions. This is a pivotal and exciting role as we expand into new markets and continue to grow rapidly. In this role, you’ll have high autonomy, and your impact on the team and wider company will be far-reaching. Your focus will be on cloud infrastructure, automation and supporting high developer productivity. You’ll collaborate closely with Developers, QA and the Technical Lead to build a robust, well-documented and auditable platform that lets the team ship safely and quickly. This role is remote, home-based (UK) with occasional travel to Canterbury once every 2 weeks. Salary & Benefits Competitive Salary, DOE. EOT Scheme beneficiary after 12 months of service Extra time off at Christmas Private Healthcare Scheme EAP Scheme Cycle to Work Scheme Up to 6 Fully Paid Company Activity Days per annum Discretionary Occupational Sick Pay Scheme Introduction AIRDAT is a UK based systems, training & consultancy company providing services specifically to the Aviation sector. Our products relate to the management of training, assurance, compliance, fleet and auditing. In addition, AIRDAT offers airports an array of support services. AIRDAT is proudly an Employee Ownership Trust (EOT). Joining our Employee Ownership Trust means becoming an integral part of a company where your contributions directly impact our shared success. As an employee-owner, you'll have a stake in the company's achievements, fostering a collaborative and empowered work culture. Our commitment to shared ownership promotes a supportive environment where your dedication is rewarded, creating a fulfilling and mutually beneficial workplace. At AIRDAT, it’s all about life-work balance. Working only 4 days a week, you will get 22.5 holiday days and bonus time during the Christmas/New Year period too. The company also runs around 6 free ‘activity days’ throughout the year (including things like Go Karting, Off-Road Driving,Spa Day, Kayaking) - you can vote for other activities you’d like to do and you can book onto as many of these as you like (or not!) - plus our team Christmas Party. We operate a cycle to work scheme, ‘meet free Fridays’, a Private Healthcare Scheme, Discretionary Occupational Sick Pay and an EAP Scheme too. You’ll be provided with all the equipment you need and we reserve an annual budget to help improve skills and further your development too. In addition, all team members receive a purchasing card, so no using your own funds to make company purchases. As an integral part of our digital solutions team, you will be working on our three core digital products, including our mobile app, our public site and the development of new products and features. You’ll be empowered and working as part of a small, highly supportive agile team, delivering bespoke, complex systems to the aviation industry. Most importantly, we take our work seriously, but never ourselves. Our company values are Proactive, Evolving, Confident and Supportive - these should resonate with any potential applicants. Core Responsibilities Platform Reliability, Security & Governance Patch management across Windows/Linux servers; automate updates and manage maintenance windows and rollback plans. Security hardening: manage access policies, accounts, secrets and least-privilege controls across servers, DBs and AWS. User access security: maintain IAM roles and server/DB access, manage JML and periodic access reviews. Vulnerability management: operate and tune Intruder, Sophos and similar tools; triage findings and track remediation. Secure SDLC: maintain Snyk/SonarCloud integrations, alerts, thresholds and quality gates. CI/CD Own and improve TeamCity pipelines; troubleshoot agent, server and process issues; keep agent images current. Improve build stability and reduce QA/dev interruptions through proactive detection and pipeline optimisation. Extend release automation across all deployables, including mobile apps; standardise promotion flows with approvals and audit trails. Continuously optimise pipelines for speed, cost and reliability; maintain CI metrics and SLOs. Produce runbooks and documentation for CI/CD, branching strategy, release calendars and incident processes. Cloud Operations (AWS) Cost-aware architecture: right-size workloads, refine autoscaling and propose modern AWS services for performance/cost gains. Environment hygiene: maintain and sanitise EC2/AMIs/volumes/snapshots; enforce retention and naming/tagging standards. Network/perimeter: review and rationalise Security Groups and ingress/egress rules. Data lifecycle & backups: define/enforce retention for DBs/S3; manage backup/restore tests for data and deployment artefacts. Multi-region growth: extend and automate patterns for new clients/regions, including one-click tenant provisioning and CI/CD cost/config updates. Monitoring/alerting: maintain actionable dashboards and alerts across infra, CI and applications; reduce noise. Database Operations Improve MySQL performance (indexing, query plans, connections) and track changes via migration tooling. Implement data privacy practices: anonymisation, retention and related controls. Documentation & Compliance Maintain accurate documentation for servers, cloud architecture, CI/CD and operations. Contribute to security reviews/audits; ensure evidence capture (change logs, approvals, test results, DR/backup tests). Strengths & Behaviours Are you: Comfortable proposing better ways of working; thrives in a small, agile team. Works at pace with minimal supervision; dependable and delivery-driven. Automation-first mindset: scripting, config management. Observability fundamentals and practical alerting design. Excellent documentation skills and a security-first approach. Role Requirements Required Proven DevOps/Platform/Infra experience for .NET workloads in AWS. Strong Windows Server admin/patching; proficient with PowerShell and Bash. CI/CD expert (TeamCity, Jira) and skilled at pipeline debugging. Solid AWS knowledge: EC2, S3, Elastic Beanstalk, Route 53, Lambda, SNS, IAM, VPC/Security Groups. MySQL admin, tuning and analysis. Observability fundamentals and practical alerting. Desireable AWS certification. Experience with .NET Core deployments; REST/SOAP; blue/green or canary strategies. Familiarity with Snyk, SonarCloud, Intruder, Sophos. Mobile CI/CD (e.g. Bitrise). Experience with Atlassian tools and Git workflows. Exposure to SSO/identity (OIDC, OAuth2, SAML; e.g. Okta). Knowledge of cost-optimised architectures. DR planning experience. Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Profit sharing Sick pay Work from home Experience: DevOps: 2 years (required) Language: English (required)

Principal SQL Developer – Trading Desk | SQL Server, C#/.NET, Concurrent SQL environment | 25-Year Systematic Hedge Fund • £140k-£180k circa base + bonus (up to 100%), • City of London, on-site Mon-Fri Our client, an algorithmic trading hedge fund with a 25-year track record in systematic trading, are hiring a Principal SQL Developer to join their trading desk tech team. It’s a 20-person business with roughly half the team in engineering and technical roles, so you’re in a genuinely tech-led environment where trading is fully programmatic and engineers work closely with the desk day to day. They’re hiring a Principal SQL Developer to become the lead engineer responsible for their most business-critical platform: the internal trading dashboard that sits at the centre of the desk’s day-to-day activity. You’ll work closely with traders, quantitative researchers and the Founder, helping shape how financial market data is stored, modelled, queried and surfaced across the business. The environment spans long-running futures trading systems, crypto trading infrastructure built over the last decade, and increasingly complex options datasets. A big part of the role is understanding what the business is trying to achieve with the data, then designing the right structures, workflows and tooling around it. This is not a traditional ETL or pipeline engineering role. The systems are highly concurrent, transactional and real-time, with correctness and consistency being absolutely critical. A lot of the core business logic sits in SQL stored procedures, and the role spans both the database and application layers across SQL Server and C#/.NET systems while acting as a key link between the trading desk and wider engineering team. Non-Negotiables • SQL Server, • Concurrent SQL environments, • Stored Procedures, • Complex query optimisation, • Data modelling, • C# / .NET, • Front-office buy-side experience (hedge funds, asset management, systematic trading, OMS/PMS environments), • Strong academics (2:1 or above in a technical discipline) What You'll Work With • SQL Server on Windows VMs in Azure, • C# / .NET, • Trading dashboard, • Portfolio and order management systems, • Real-time trading desk tooling, • Futures, crypto and options datasets, • Data visualisation, • Reporting and monitoring tools Nice to Haves • Front-office buy-side experience, • Systematic trading environments, • Quant research support, • OMS / PMS platforms, • Distributed systems exposure, • Legacy platform modernisation, • SQL Server performance tuning, • Trading desk interaction Why Join You’ll be joining a small team with high engineering standards, working alongside some very sharp people who care about doing things properly. There’s a strong culture of peer review and technical debate, and you’ll have real ownership from day one. You’ll also be working directly with traders and senior leadership, so your work is closely tied to how the business performs. The problems themselves are genuinely interesting, centred around correctness in a concurrent, real-time environment rather than scale. Benefits • Bonus up to 100% (performance-based, genuinely paid), • 25 days holiday + bank hols, • Pension Principal SQL Developer – Trading Desk | SQL Server, C#/.NET, Concurrent SQL environment | 25-Year Systematic Hedge Fund

Contract: PermanentSalary: Competitive salary up to 78,000 per annumAs a Senior Cyber Security Engineer , you will play a critical role in delivering Thames Waters cyber strategy, with responsibility for the design, implementation, and ongoing effectiveness of security capabilities across IT and OT environments. You will engineer and maintain the technical capabilities that enable early threat detection, rapid and consistent response, and sustained cyber risk reduction , while translating cyber risk, regulatory, and business demands into practical, measurable, and operationally sustainable security controls . This is a handson engineering role for individuals who enjoy building resilient security capabilities, integrating platforms and telemetry, and turning strategy, risk, and incident learnings into practical engineering outcomes. The role requires a strong understanding of security engineering concepts, infrastructure technologies, and best practices, along with the ability to collaborate effectively across IT, OT, and security operations to drive continuous improvement. You must be able to obtain Counter Terrorist Check (CTC) Clearance to be eligible for this position. What youll be doing as a Senior Cyber Security Engineer • Collaborate with stakeholders to design, implement and maintain security controls to meet business, compliance, and risk mitigation requirements; ensuring controls are effective, measurable, and operationally sustainable., • Implement and maintain detection and response capabilities through SIEM integration with security controls and IT systems, with a focus on reducing timetodetect and timetoremediate through improved preincident engineering., • Participation in a 24x7 oncall support rota, responding to SIEM health alerts and restoring log ingestion where required., • Manage use cases, perform data enrichment, and define standardized and automated containment workflows., • Develop and manage operational procedures and reporting methodology., • Manage and oversee security technology platforms (e.g. SIEM, SOAR, EDR, and email security)., • Monitor ongoing control performance and coordinate remediation where gaps are found., • Automate operation procedures and reporting processes and integrate outputs into risk reporting frameworks., • Liaise with IT and OT teams to ensure controls are implemented according to agreed baselines., • Align control design with industry standards, regulations, and best practices. (e.g. NIS, ISO27001, GDPR)., • Support audits, reviews, and assessments of security controls., • Identify and implement improvements to control coverage and resilience., • Experience in Security Engineering, with a focus on detection & response engineering in an enterprise environment., • Strong understanding of both IT and OT systems and infrastructure., • Experience in identifying and remediating cyber risks in evolving digital environments., • Familiarity with SIEM, EDR, email security and identity and access management technologies (e.g. Entra ID, CyberArk)., • Familiarity with a range of operating systems and security considerations across SaaS, IaaS, end-user computing, and server estate., • Sound knowledge of cloud and network security technologies., • Strong analytical, planning, and organisational skills., • Ability to communicate technical issues clearly to non-technical stakeholders., • Degree in Cyber Security, Computer Science, Information Technology, Engineering, or a related field., • Industry certification(s) such as CISSP, CCSP, CompTIA Security+, or SC-200. It would be great if you also had, • Previous experience working in a large, complex infrastructure-based or water utility organisation., • Experience in systems or network administration in IT and/or OT environments., • Experience leading or mentoring others in delivering cyber security outcomes., • Security engineering vendor or product certifications such as Microsoft Certified: Azure Security Engineer Associate, Tenable, or CyberArk. Whats in it for you?, • Competitive salary up to 78,000 per annum depending on experience, • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays), • Generous Pension Scheme through AON

Albany - 178411 is seeking a Part Time Team Member in Westminster.

On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years). A tasty bonus every time you refer a friend to join.

DV Cleared Infrastructure Tester - 6 months+ extensions, £500-£600pd DOE - Full time on site (Hampshire) Looking for a High Level clearance/ DV Cleared Tester with good knowledge of Windows and Linux operating systems, together with the experience of working within a multi-disciplined engineering team. You will leverage your knowledge of integration frameworks to support the continuous integration, deployment, and testing of new features across complex environments. Hands on experience in infrastructure engineering, including the testing, deployment, and maintenance of robust, scalable systems. Direct experience testing and integrating any of the following: Identity and access management (IDAM) systems including role based access control (RBAC) Public key infrastructure (PKI) Server monitoring, audit and patch deployment Key Duties and Responsibilities Running manual tests using the project approved tools. Interpretation of test results and preliminary investigation of failures. Raising defects and monitoring them through to resolution. Develop scripts for sub-systems integration testing (end to end test). Good knowledge of IT infrastructure, including Servers, networks, and virtualisation technologies. Good understanding of network protocols, and experience with both Linux and Windows operating systems. Required Competencies Experience of Testing. Experience of Integration and testing of sub-systems. Experience designing and producing manual Tests. Experience of Test Management Tools Linux Desired Competencies Experience of SAFe and agile ways of working Good Problem investigation and analysis skills ISTQB Foundation Certification This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices This temporary contract is the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003. TPBN1_UKTJ

Job Title: Junior Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £25,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 8am and 8pm What to wear: Smart casual The Role: As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. Role Responsibilities: • Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures • Adherence to documented processes and procedures, including technical procedures and knowledge base articles • Support user account management, password resets, and access provisioning through Active Directory / Entra ID • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs) • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. Key Skills: • Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server) • Experience using ServiceNow or similar IT service management tools • Good understanding of Microsoft 365 applications and user support • Knowledge of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Senior IT Field Engineer Belfast Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our client's customers Cover site roles where required due to planned or unplanned absence Achieve the dynamic KPI targets set for the role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation Deliver IMAC projects with minimal supervision and take the lead when required Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard Carry out any other reasonable requests from line management Participate in 24/7 coverage via a rota system Work a reasonable amount of overtime when required Practice 'Quick Win' processes Act as a mentor to other engineers as needed Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Maintain company assets in good working order and general condition Be familiar with customer policies and processes where applicable Skills and Experience: Must always be professional and presentable Must hold a full UK driving licence Excellent customer-facing skills Self-motivated with strong organisational skills and ability to work unsupervised Possession of, or ability to obtain, relevant technical certifications CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required Ability to work at height and perform varied manual handling activities Demonstrates positive behaviours that support team productivity High standard of communication and interpersonal skills to support colleagues and team members TPBN1_UKTJ