ServiceNow Architect
3 days ago
London
Job Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities • Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server., • Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals., • Design and tune service health dashboards including alert console, service health, and impact maps., • Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact., • Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices., • Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals., • Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies., • Collaborate with stakeholders-executives, business units, SMEs-to conduct solution assessments, process analysis, and roadmap planning., • Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture., • Proficient in designing event rules, alert correlation, deduplication, and suppression., • Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks., • Strong JavaScript/Glide API experience for custom logic and alert action adjustments., • Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP., • Knowledge of service mapping, ability to create and debug patterns for application services., • Sound understanding of ITIL/ITSM processes, including incident, problem, and change management., • ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) is preferred., • Architectural blueprints for ITOM Event Management solutions, • Technical specifications, integration design, and configuration documents, • Operational dashboards (Event Console, Service Health, Impact Maps), • Integration modules (SNMP, REST/SOAP, MID Server), • Implemented alert correlation rules and suppression strategies, • CMDB models aligned with CSDM, knowledge of ACC, • Post-launch support and performance optimization reports