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2nd Line Support Engineer | Colchester | £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked to Microsoft 365., • Knowledge of Active Directory and user account management., • Familiarity with server administration demands such as user management, file shares and security., • Strong communication and interpersonal skills. 2nd Line Support Engineer | Colchester | £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You’ll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.Responsibilities:ERP Management • Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) – e.g., requirements gathering, UAT coordination, training support and documentation, • Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues., • Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution., • Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation)., • Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation)., • Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business., • Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet., • Development and support of business applications using Microsoft PowerApps., • Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability), • Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time., • Strong understanding of Windows Server environments., • Solid experience with Microsoft SQL Server (strong SQL query/report writing essential)., • Working knowledge of Office 365 administration and SharePoint., • Experience developing or supporting PowerApps., • Familiarity with 3CX phone system administration., • Experience managing or collaborating with Managed Service Providers., • Understanding of Meraki network devices (switches/APs)., • Strong Excel skills, including experience building or editing VBA Macros.Excellent communication skills – ability to translate technical issues for non-technical users., • A proactive, self-starter who enjoys solving problems and improving systems., • Strong time management and ability to prioritise in a busy environment., • Infor CloudSuite Industrial (CSI) experience., • Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage., • Experience working with vendors/implementation partners is beneficial., • Salary- £40,000- £50,000, • Profit related bonus scheme, • Free snacks and hot drinks, • Monthly staff meetings with free lunch, • 22 days of paid holiday plus bank holidays increasing to 25 days with service, • on-site parking, • Monday- Friday 07.30am- 16.30pm (office based) IND25

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriateIT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable.Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills.Benefits Salary- £40,000- £50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based)

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Join us at Client Server, a growing, technology focused recruitment consultancy in the heart of London's Financial District.

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