IT Support Analyst
4 days ago
Darwen
IT Support Analyst - Lancashire We’re looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities • Deliver 1st/2nd line support via phone, email, and in person, • Manage and resolve support tickets, escalating when needed, • Install, configure, and maintain laptops, desktops, Macs, and software, • Troubleshoot hardware, software, and mobile device issues, • Maintain IT asset records and equipment storage, • Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS, • Assist with IT projects, system upgrades, and office movesWhat You’ll Bring, • Experience in IT support or service desk roles, • Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server), • Good understanding of PC hardware and basic networking, • Experience with ticketing systems (desirable), • Relevant certifications (CompTIA, MCP) are a bonusSkills, • Excellent communication and customer service, • Proactive, hands-on approach, • Strong multitasking and prioritisation abilities, • Willingness to learn and developBenefits, • Life insurance, • Cashback healthcare plan, • Retail and high street discounts