Harrow
Job Description and Role Expectation Job Title: Data Analyst Hours: 37.5 hours per week Location: Northwood or any other Harrow Health Office Salary: £30,000 – £35,000 per annum (depending on experience) Contract: Full-time, permanent Reporting to: Head of Finance About Harrow Health CIC: Harrow Health CIC is a leading provider of innovative, community-focused healthcare services. We are committed to delivering accessible, high-quality care with a focus on neurodevelopmental conditions such as ADHD and Autism. Our work supports NHS pathways, with particular attention to improving access through Right to Choose. Role Summary: We are seeking a Junior/Intermediate Data Analyst to support our growing healthcare neurodevelopmental services. This role is ideal for someone with hands-on experience in managing, interpreting, and presenting data related to ADHD and Autism referrals, assessments, treatment outcomes, and waiting list management. The analyst will play a key part in supporting both clinical operations and financial reporting by ensuring all billable activity is captured accurately and efficiently. There may also be reporting requirements for other aspects of Harrow Health’s activities going forward. Key Responsibilities: • Compile, clean, and analyse service data (referrals, assessments, treatments, waiting times) across our ADHD and Autism pathways, • Identify trends, risks, and opportunities to improve operational performance and patient flow, • Produce clear, visually engaging reports for internal teams, senior management, and commissioners, • Support service leads with demand and capacity modelling, forecasting, and monthly activity reporting, producing reports by contract, region/ICB and KPI requirement, • Work with the finance team to ensure all activity that can be billed is captured, coded correctly, and submitted in a timely manner, • Assist with ICB reporting and contractual data returns, ensuring completeness and accuracy, • Contribute to the development of dashboards or tools that support decision-making and service monitoring, • Collaborate with clinical and administrative teams to resolve data gaps and discrepancies, • Creating business reporting cycle according to requirements, • Establishing reporting support requirements to Quarterly Quality Reports, • Running SUS submission data and ensuring accuracy and data integrity, • Running MHMDS submissions data and ensuring accuracy and data integrity, • Internal performance tracking and reporting OPFA, OPFU and OPROC, • Tracking of medication issue, drug trends, preparing issuing reports for each contract/region/ICB, • ADHD Referrals, • ADHD Assessments, • Assessment diagnosis conversion rates, • Titration conversion rates, monitoring number of interactions by clinician and ascertaining trends and business/ICB average/mean rates, • Continuous prescribing data, reporting on numbers by ICB/Business, • Annual review forecasting by ICB/Business, • Annual Review delivery monitoring and reporting activity vs anticipated delivery by ICB, • Reporting of activity in accordance with any agreed IAP/contractual cap, • Forecasting activity by service by using monthly % referral trends, • Monitoring elective care services as above, • Establish a telephony reporting regime to support continuous improvement, forecast required staffing levels, • Establish a real time telephony KPI measurement (I.e. real time reporting), • Daily weekly and monthly telephony reporting according to agreed KPIs, • KPI reporting by individual output, according to agreed KPIs, • Assisting with the production and submission the organisation’s Data Protection Toolkit, Digital Maturity Assessment and the Community Services Data Set (CSDS) What We Offer: • Supportive, flexible working environment, • Opportunities to develop and grow with the role, • Direct involvement in shaping services that make a real difference, • A mission-driven organisation focused on improving access and outcomes in neurodiversity To Apply: We value skills and experience, along with the ability to interpret and put context to data for ongoing processes. If you’ve worked in a similar role or believe your experience aligns with the responsibilities above, we’d love to hear from you. Please send a CV or brief summary of your relevant experience to Additional Information: Appraisal Harrow Health operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan. Clinical Governance To have responsibility for a commitment to maintaining a high-quality service to patients by continual development of Service in the light of research evidence and by audit, based against clinically relevant standards. Code of Conduct for Professional Group All members of staff are required to work in accordance with their professional group’s code of conduct This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Conflict of Interests You may not without the consent of Harrow Health engage in any outside employment. You must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in Harrow Health. Interests that might appear to be in conflict should also be declared. DBS It is a requirement of this position that a Criminal Records Bureau disclosure at the enhanced level is undertaken. Confidentiality The post holder is required not to disclose such information, particularly that relating to patients and staff. All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The post holder must not at any time use personal data held by Harrow Health for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Harrow Health, unless expressly authorised to do so by Harrow Health. Further guidance on confidentiality is contained within Harrow Health Information Security Management System (ISMS). Person Specification: This job description is subject to regular review and appropriate modification. I confirm I have read and understand this Job Description Name of Employee: Signature: Date: Essential and Desirable Criteria Essential Skills & Experience: Desirable Criteria Qualifications Minimum GCSE Grades A-C or equivalent in Maths and English Experience Previous experience working with ADHD and/or Autism service data (e.g. referral tracking, titration logs, shared care status, etc.) Good working knowledge of Excel, Google Sheets, or similar data tools Ability to present findings clearly and concisely, including charts and narrative summaries Understanding of NHS pathways and patient choice processes Comfortable handling sensitive data with discretion and in line with governance Experience working for online psychiatry services, or similar providers Familiarity with EMIS, e-RS, or other NHS systems Experience working alongside finance or billing teams in a healthcare setting Experience creating PowerPoint slides or written summaries for stakeholders
