Housing Officers
28 days ago
Plymouth
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities • Deliver excellent customer service, managing tenancy and housing enquiries, • Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements, • Manage cases of tenancy breaches, including safeguarding concerns where required, • Oversee estate standards and service contracts to ensure quality and value for money, • Support and deliver resident engagement activities to strengthen communities, • Contribute to tenancy sustainment and neighbourhood management objectivesAbout YouWe are looking for candidates with:, • Experience in social housing, particularly tenancy, estate, or housing management, • CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing), • Strong interpersonal and communication skills, • Excellent organisational ability to manage a varied and fast-paced workload, • A strong customer focus with a drive to improve customer satisfaction, • Full UK driving licence and access to a vehicleAdditional Requirements, • Basic DBS check required, • Commitment to safeguarding and promoting the welfare of vulnerable groups