We are seeking a Support Analyst to join our team. The ideal candidate will have strong communication skills, be detail-oriented, and possess the ability to analyze and resolve customer issues efficiently. Responsibilities: - Communicate effectively with customers to provide support and assistance - Conduct data entry and maintain accurate records of customer interactions - Utilize phone etiquette to handle inbound and outbound customer calls - Analyze customer needs and recommend appropriate solutions - Upsell products or services to enhance customer experience Skills: - Proficient in English; multilingual abilities - Strong communication skills to effectively interact with customers - Ability to analyze customer inquiries and provide suitable solutions - Experience in data entry to maintain accurate customer records - Knowledge of phone etiquette for professional customer interactions - Bilingual proficiency is desirable for enhanced customer support
Communicating with our on-road-team and our external suppliers (via phone, email). * Providing proactive and caring support to guests that leave their guided trip due to medical reasons or crisis
Provide BAU Support which includes laptop builds, printers and mobile phone support. * Resolve technical issues. * Assist other support team members. * Support in the preparation of technical ...
... phone support AV support and set-upsSet-up of new workstations for new joinersSoftware installations We are seeking candidates with a great working attitude to providing top tier customer service ...
You will be liaising directly with residents and others, mostly over the phone but also working ... You will support the Resident Safety team in developing ongoing improvements to digital record ...
Administer and support the various systems and software including the VOIP phone system, VPN, 365, engineer tablets, laptops and desktops and other cloud/on-premise systems and software applications ...
Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as Microsoft Teams. * Assist in the maintenance and operation of ...
Role: IT Support Analyst Salary: Up to £32,000 + Bonus + Benefits Hours : Weekday & Weekend and ... You will provide exceptional customer service in person, via phone and email as appropriate
Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. * Work closely with third-party suppliers and service providers to promptly resolve incidents ...
As well as supporting our customers, you will use your Insurance experience to give guidance to and ... You will be working with customers via phone, web and email, and occasionally face-to-face. You may ...
Sales Support Administrator London - hybrid £30,000 plus bonus and benefits Our client is a fast ... Answering Broker queries via email or over the phone * Assisting Broker Development Managers/ Sales ...
You will support over 170 end users across various geographical locations. Your responsibilities ... Respond promptly and professionally to software or hardware queries via email, phone, or face-to ...
Support users in the office, over the phone and virtually * Solve problems independently and escalate when needed * Create and administer user accounts on Office 365/Azure and Active Directory
Take part in the Team's Phone Duty Rota * Provide team administration where necessary - including ... To provide back up to the Customer Support Officer in recording and co-ordinating responses to ...
... phone at restaurant locations -Provide outstanding service -Know limitations and when to should ask ... support desk tools like Salesforce, Communities, live chat would be great
German Speaking CUSTOMER SUPPORT AGENT (1st LEVEL) This is your chance to join the company that ... You will interact with them through various communication channels such as phone and emails to ...
We are working with a multinational Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers
PC's, Laptops, Servers, Photocopiers, Printers, Backups, Office 365, Active Directory, Phone System etc. Previous Experience and Knowledge: * 1 years' experience of 1st line support/ delivery
In return, you can expect a basic salary of up to £30,000 plus a range of excellent benefits including private medical care, phone allowance and 25 days holiday. If you are an IT Support ...
Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements * Diagnose, prioritise and troubleshoot customer issues ...
Manage a caseload of survivors, offering flexible, needs-led support both in person and over the phone. * Assist service users in developing and working towards safety and support plans. * Coordinate ...
About the role Our Client Experience team interact with our clients on a daily basis via live phone ... They provide technical support and customer service to all our clients who need our help ...
As Customer Service Agent, you will be 1st line support and be the primary point of contact for our customers. You will interact with them through various communication channels such as phone and ...