Planning Support Officer
9 days ago
Barnsley
Planning Support Officer • Hourly Rate: £14.36 PAYE, • Location: Barnsley, S70 Day-to-day of the role: • Run job queues and book repair appointments with customers in workers’ diaries., • Handle customer enquiries and provide relief planner support., • Progress to full planner duties as per the job specification., • Schedule and dispatch work electronically to individual craft operatives., • Work closely with the Planning Manager to deliver service improvements., • Liaise with customers and tenants, responding to their enquiries efficiently., • Experience in a Repairs Service environment is ideal., • Experience within a customer-focused service delivery organisation., • Proficiency in computerised work scheduling software and Microsoft Office applications., • Analytical skills to assess problems, options, and solutions to service delivery issues., • Ability to work effectively on own initiative with minimum supervision., • Strong customer service skills and experience in a fast-paced environment., • Competitive hourly rate., • Flexible working hours., • Opportunity to work in a dynamic and customer-focused environment., • Exposure to innovative service delivery methods., • Access to a dedicated consultant, secure online timesheet system, self-service portal for administrative requests, dedicated payroll team, free training, access to discount club, healthcare, Reed rewards, and more., • Pension, paid holiday scheme, maternity benefits.