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Technical Customer Services Manager – UK & Ireland – Tyres Location: UK (with travel across UK & Ireland) Division: Technical Customer Services Employment Type: Full-Time As a global leader in mobility, safety, and tyre technology My Client are looking for an experienced Technical Customer Services Manager to lead and optimise all Technical Services operations across the UK & Ireland. This is a high‑impact, customer‑facing leadership role supporting our Consumer and Commercial Vehicle Tyre businesses. About the Role As Technical Customer Services Manager, you will lead a team of 10 people and be responsible for all technical training, dealer audit programmes, warranty management, and product performance monitoring for the UK & Ireland. You will act as the primary technical spokesperson for the region—supporting internal teams, working closely with industry bodies, and representing my client in media and trade‑association environments. You will strengthen our technical value proposition, ensure compliance with UK legislation, and drive innovation across our technical service offerings. Key Responsibilities • Lead and optimise Technical Services operations across the UK & Ireland., • Manage all technical training delivery, including Academy training centre in Rugby., • Oversee dealer and fleet audit programmes, technical inspections, and SLA consultation., • Develop technical communication materials including bulletins, videos, apps, and service guidelines., • Handle warranty processes in line with UK industry codes, legislation, DVSA recall procedures, and corporate compliance., • Administer product performance monitoring and provide insights to R&D , Sales, and Marketing, • Act as a technical spokesperson to media, industry associations, government bodies, and PR agencies., • Provide authoritative guidance on tyre standards, regulations, and emerging legal topics (e.g., TRWP, sustainability)., • Support Digital Solutions implementation, installation, and technical maintenance., • Drive continuous improvement, value creation, and competitive benchmarking across all technical service areas., • Work with one of the world’s most innovative tyre manufacturers., • Lead technical strategy and representation for an entire market region., • Influence product performance, customer value, and future technology development., • Be part of a collaborative culture built on quality, ownership, results, and trust. Qualifications • HND or higher in Mechanical Engineering (or equivalent experience)., • 10+ years’ Technical Service experience (tyre or automotive industry strongly preferred)., • Expert-level technical knowledge in tyre manufacturing, tyre development, legal compliance, and quality systems., • Strong experience in customer-facing technical support and stakeholder management., • Proven process and project management capability., • Excellent communication skills, including experience engaging with media and trade bodies.