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OtherProduction worker jobs in Ilford
Are you a business? Hire production worker candidates in Ilford
- Kesar Groceries
Customer Service Manager/Manageress1 month ago£38700–£38900 yearlyFull-timeIlfordThe Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
No experienceEasy apply - ECO Herbal Limited
Supervisor2 months ago£26800–£28000 yearlyFull-timeIlfordJob Description: - directly supervises and coordinates the activities of sales and related workers; - establishes and monitors work schedules to meet sales and productivity targets; - liaises with managers and other departments to resolve operational problems; - determines or recommends staffing and other needs to meet sales and productivity targets; - reports as required to managerial staff on departmental activities. - responsible for liaising with commercial team/suppliers regarding the ordering of stock and stock control, and with risk management regarding performing monthly stockades - Supporting the line manager in recruitment of new team members Requirements: - You will possess excellent customer service skills and the ability to show resilience under pressure - You will be self-reliant with the ability to use your own drive and initiative to resolve problems - Excellent written and numerical skills
No experienceEasy apply 
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