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Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholdersKey requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressureDesirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certificationsPackage and benefits Base salary £110,000 - £130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing supportThis is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

Project Manager - Data Centres Alecto Recruitment is currently supporting our client who is a UK leading specialist within building management systems operating within critical environments such as data centres and pharmaceutical. Due to their continued growth, they are looking to appoint a Project Manager in an integral role across UK & Europe. This position does include travel at times to Europe along with a Hybrid set up. Salary & Benefits: £75,000 Car or £6825 Car Allowance 25 Days Holiday + Bank Holidays and rising with service 7.5% Pension and rising to 10% with service Company Performance related bonus Competitive sick pay Private healthcare Discounted Gym Memberships Cycle to work scheme EV Salary Sacrifice The Role: Delivering data centre projects across the UK & Europe Assisting Special Projects Director with full cost management of allocated projects Management and allocation of project specific disbursements Ensure compliance with company H&S and CDM requirements, including production of relevant documentation. Attending site progress meetings when required, including project review meetings and producing weekly project reports. Overall responsibility for submitting project variations and interim applications for payment. Support final account agreements with assistance from the Special Projects Director Co-ordinate with estimating/sales team at a technical/commercial level Attend project handover meetings as required Create & manage a project program of works Prepare monthly revenue forecast and C2C reports Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for procurement of control items and field devices Management of import and export of project specific goods to site Co-ordination with UK administration team to ensure all necessary visa requirements are in place for the Special Projects team Liaise with Design Manager in relation to approval of control panel drawings, IO schedules, QA documentation, system architecture and overall BMS design responsibilities Requirements: Strong leadership qualities Driven to achieve with a can-do attitude Expertise delivering projects in critical Data Centre environments Ability to use Microsoft office including Project Experienced Project Manager Experienced delivering project GM% Any expertise within Building management systems (BMS), Building controls or HVAC sectors would be an advantage This is a great opportunity joining a superb team working on brilliant projects in the UK & Europe. INDBMS

One of our customers based in West Sussex who is a Wealth Management House is seeking a Programme Director ideally with experience in the industry to lead an enterprise platform modernisation. Extensive experience leading large-scale enterprise technology transformation programmes (£20M+ programme

Build and lead a cross‑functional programme team, including internal stakeholders, external partners, and SI resources. Manage programme risks, dependencies, and budgets at scale. SAP Transformation Program Lead (Global Supply Chain).

BioSpace is seeking a Director Program Operations Leader (POL) to lead the operational strategy for clinical programs in Greater London.

A leading defense technology company in the UK seeks a candidate to set the technical direction for technology maturation activities on the GCAP Electronic Warfare (EW) project.You will work closely with senior technical stakeholders and the Project Engineering Manager.The role requires experience w

Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations. Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director wi

As a Privacy Program Director at JPMorganChase within the Firmwide Privacy Office, you will play a pivotal role in shaping and enhancing our global privacy program. As a Privacy Program Director, you will lead critical initiatives that protect our clients and support our data-driven business. Leads

Charles River Development, a State Street company, is seeking a Managing Director, Project Management to provide executive leadership for complex, multi-workstream programs. This role involves end-to-end accountability for program delivery, establishing strategies, and leading project management tea

A global advisory firm is seeking a Programme Director in London to lead the Growth & Performance agenda.

The Director Program Operations Leader (POL) is responsible for leadership of and setting and implementation of the operational strategy for delivery of one or more complex programs in Clinical Trial Management (CTM). Maintain an overview of clinical program(s) status and issues and proactively comm

Director, Customer Success – Hotel Program Strategy (Remote). As a Director, Customer Success – Hotel Program Strategy, you will. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Customer Success, Hotel Program Strategy is between $109,000 and $

The Technical Programme Director is a senior, client‑facing individual contributor who drives the delivery of complex, large‑scale data and technology transformation programmes for enterprise clients across multiple sectors. Programme Leadership: Proven track record delivering large‑scale, com

As a Privacy Program Director at JPMorganChase within the Firmwide Privacy Office, you will play a pivotal role in shaping and enhancing our global privacy program. As a Privacy Program Director, you will lead critical initiatives that protect our clients and support our data-driven business. Leads

Wipro is looking for a Test Program Director to work in London or Norwich on a contract or FTC basis. Managed team‑size of 300+ in large programs in multi‑year engagement. Consulting mindset: ability to influence programs, portfolio, and enterprise levels.

The Global Program Director ( Principal Program Director ) oversees complex accounts with substantial financial and business requirements. This role demands exceptional program governance, advanced change leadership skills, and the ability to influence at executive levels while managing highly compl

A global insurance firm in Greater London is seeking a Head of Global Travel to oversee a comprehensive travel program for international operations.

A leading biotechnology company is seeking a Director of Program Management to lead and oversee the clinical development of their lead program.

Job Description:Job Title:Director Program - Clinical Data-Management (CDM)Division / Function:Data Management, Standards & Systems / Global BiometryManager’s Job Title:Head of Data Management, Standards & SystemsIpsen Job Profile:Clinical Operations Systems & DataLocation:**Pa

The Program Director is responsible for the management of multiple client program teams of varying size and complexity; monitoring their performance for profitability, client satisfaction, on-time delivery, and quality; and identifying and implementing changes as necessary in support of business goa

A leading global financial services firm is seeking a Privacy Program Director to join their dynamic Firmwide Privacy Office. This role involves leading critical initiatives to enhance the global privacy program, ensuring compliance with regulations like GDPR and CCPA, and collaborating with various

A prestigious educational institution in the UK is seeking a Clinical Director for their Doctorate in Clinical Psychology. The role involves leading clinical training elements, overseeing programme quality, and engaging in academic research.

A leading consultancy in construction is seeking an ambitious Associate Director to lead complex projects in the Life Sciences sector.

A language education provider is seeking an Assistant Director of Studies (ADoS) for a residential role starting June 27th to July 30th, 2026, with potential for extension. Responsibilities include overseeing the academic programme, supporting teacher development, and ensuring high-quality education

As a Privacy Program Director at JPMorganChase within the Firmwide Privacy Office, you will play a pivotal role in shaping and enhancing our global privacy program. As a Privacy Program Director, you will lead critical initiatives that protect our clients and support our data-driven business. Develo

We offer competitive medical care, insurance and savings plans, a flexible work program to help you match your needs, and a wealth of development programs and educational support to help you reach your full potential. Proven leadership and program management skills. Charles River Development, A Stat

A global financial services firm is seeking a Privacy Program Director to lead initiatives that protect client data and ensure compliance with privacy regulations. The role involves managing the Privacy Impact Assessment program and developing policies for Individual Rights. Candidates should have e

There are a variety of projects and responsibilities that include, but are not limited to:Manage global Citizenship Apollo Communities Together (“ACT”) program in EMEA and APAC, creating in-person and virtual employee engagement opportunities including event ideation, coordination, communication

A leading financial institution is seeking a Privacy Program Director to lead privacy initiatives and ensure compliance with global regulations. The role involves managing the Privacy Impact Assessment program, advising on privacy requirements for new initiatives, and ensuring organizational adheren

The position requires a highly experienced Program Director / Transformation Director that can not only work with Creative employees to implement a Program Management structure, but also help with the cultural shift in a department that has grown considerably, but now needs more defined processes in

A higher education institution in London is seeking a Principal Course Lead MSc Physician Associate.This role involves leading the Physician Associate course team to develop curriculum and assessment strategies.Candidates should have a PhD or Masters in a health-related field, current GMC registrati

Shield AI is seeking a Technical Program Director to drive the development, integration, and deployment of the World’s Best AI Pilots onto various transformative unmanned vehicles. Deliver exceptional, proven, and reliable performance in support of customer and end‑user’s needs through executi

We are seeking a proactive and committed Director, Program Management to provide strategic leadership and operational excellence for TUB-040, Tubulis’ lead program, as well as for our portfolio of innovative therapeutic programs spanning early- and late-stage clinical development. The Director wil

We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. IT / Digital Transformation programs. Program management office (PMO) reporting.

A leading global travel management company is seeking a Director, Customer Success – Hotel Program Strategy to lead strategic engagement and influence hotel category management for clients.

Shield AI is seeking a Technical Program Director to drive the development, integration, and deployment of the World’s Best AI Pilots onto various transformative unmanned vehicles. Ensure all program elements are flawlessly executed. Deliver exceptional, proven, and reliable performance in support

The Global Program Director (Principal Program Director) oversees complex accounts with substantial financial and business requirements. Engage with executive leadership to influence decision‑making and drive programme growth. Run transformational programmes centred around technology and people, b

A leading global marketing agency in London is seeking a Global Program Director to manage complex programs with budgets ranging from £15m to £25m. The ideal candidate will have 15–20 years of experience in program governance and change management, with a strong ability to influence senior execu

A leading luxury multi-national brand in Greater London seeks a Transformation Director to guide their strategic plan within Creative Hubs. The role involves implementing program management structures and facilitating cultural shifts among creative teams.

A leading education provider in the UK seeks a Course Director for Business Management (Levels 5–7). You will oversee the development, delivery, and performance of programmes, manage course teams, and foster an engaging learning environment.

As our Alumni & Advocacy Program Director, your mission is to apply high‑level “Advancement” and “Alumni Relations” strategies to the international development sector. You will work with total autonomy to design and implement this program, focusing on high‑level strategy and system creat

A cutting-edge tech firm in Greater London seeks a Technical Program Director to drive AI development for unmanned vehicles. Ideal candidates have 15+ years of experience or a master's degree, excellent interpersonal skills, and the ability to manage complex programs.

The Global Program Director (Principal Program Director) oversees complex accounts with substantial financial and business requirements. Provide exceptional program governance and drive change leadership across multiple business units. Oversee the integration and delivery of program objectives, coor

Director, MGA & Programs Claims. Company‑paid travel assistance programs. You will report to the Head of North America MGA and Programs Claims.

Contribute to the development of the program/project strategy and partner with the Global Program Executive Director (GPED)/Global Program Director (GPD) (as applicable) and GPT members to translate the strategy into a realistic Integrated Development Plan (IDP). If you are passionate about Drug Dev

As the Director of P&C Strategy & Governance, you are the architect of our global People transformation and the engine room of our strategic execution.