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Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Our HR Career Change Programme We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: • HR Administrator - £27,000+, • HR Assistant - £30,000+, • HR Officer - £35,000+, • HR Advisor - £38,500+ How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. • Accredited by the Chartered Institute of Personnel & Development (CIPD), • Covers recruitment, employee relations, HR systems, and more Step 2 - Tailored Recruitment Support Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. You’ll get: • A professionally written, HR-focused CV, • Job-matching advice tailored to your experience and location, • Application support, interview prep, and mock interviews Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. And to give you confidence, we offer a Money Back Guarantee: If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources. Please note this is a training course and fees apply

Robert Half are looking for an experienced interim Senior Finance Business Partner to deliver impact within a leading business on an interim basis. This exciting role offers responsibility for managing budgets and engaging with senior stakeholders across a UK-wide, multi-site business. Start date: ASAP (Up until Mid-Feb latest) Duration: 15-month FTC Salary: Up to £65,000 per annum Hybrid: 2 days on site (Bristol office, with occasional travel to other sites needed.) 3 remote. You will report into the UK finance manager and be responsible for: Provide insightful financial guidance to site managers and senior management, ensuring clear understanding of performance against targets and identifying levers to improve results (including Adjusted EBITDA, CAPEX, and Operating Cashflow). Own the site financials (Income Statement, Balance Sheet, Cashflow) for relevant legal entities. Produce monthly management accounts, budgets, forecasts, investment appraisals, and other financial reports on schedule, presenting key insights to the Head of Finance. Ensure financial information aligns with company policies, accounting standards, and strong governance practices. Liaise with external auditors as needed. Identify financial risks and opportunities impacting business performance, working with senior management to mitigate risks, optimise opportunities, and track delivery of agreed actions. Support business growth initiatives by evaluating contracts, new business opportunities, projects, acquisitions or capex through sound financial analysis. Assess ROI and perform post-project appraisals. Drive improvements in financial systems, performance reporting, and finance-related processes, including P2P and inventory management. Coordinate weekly and monthly reporting materials with the Finance Business Partnering team and other stakeholders to meet deadlines. Lead & manage 1 direct report. Ad-hoc finance or business projects as required. Experience & Qualifications: Essential: Strong experience in business partner roles. Confidence in communicating with colleagues at all levels. Skilled in report writing, analysis and presenting financial information. Experience working in fast-paced, multi-site operational businesses. ACA / ACCA / CIMA qualified (or equivalent) Desirable: Prior private equity experience in an agile organisation. Experience modelling new investment opportunities. For more information or to apply, please contact Ben Williams @ Robert Half or apply directly to this advert. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice. TPBN1_UKTJ

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown (HL) have an exciting opportunity for a Contact Centre Team Leader to join our multi-channel client communications centre. In this role, you will oversee daily operations, provide ongoing training and support to your team, and implement process improvements to enhance client satisfaction and efficiency. Through collaborative leadership, you will coach colleagues, encourage their development, and ensure they are well-positioned for future opportunities within the organisation. You will drive high service performance and ensure our processes and resources are used effectively to meet service delivery targets. Your leadership will directly contribute to delivering an outstanding client experience and supporting the ongoing success of our communications centre. By ensuring your team delivers outstanding support, you will play a key role in empowering our clients to achieve financial freedom. What you'll be doing Your responsibilities for this role but not restricted to are: Providing collaborative leadership Coaching and leading colleagues to drive high service performance through our process/systems, resources, and risk Taking responsibility for ensuring service delivery targets are met and escalating issues where appropriate Management and reporting to the Helpdesk Manager of your team performance and trends, driving efficiencies and exceptional client service Overseeing and designing processes and controls, focusing on the management of risks. Complying with relevant regulation and legislation Providing support and development of objectives for the wider Service function Creating and driving continuous improvement activities Promoting an inclusive and diverse culture where learning, development and colleague engagement is a priority Supporting career progression and development opportunities in your team and the wider Service Teams. About you Ideally, we are looking for someone who is able to demonstrate in the following areas: Previous experience within Financial Services Approachable, flexible and collaborative, able to motivate others and empower teams to deliver for clients. Team Leader experience within customer service & contact centre environments Proven experience of managing teams in contact centres or client facing environments to drive positive outcomes for clients, colleagues and the business. Ability to engage positively with colleagues at all levels. Strong analytical and problem-solving skills. Ability to simplify complex problems and implement innovative solutions. Effective performance and absence management Interview process The interview process for this role will be an assessment centre in the Bristol office. Working Schedule This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with 1 in 8 Saturdays from 9.30am to 12.30pm, you will have a rota within these hours. Please apply as soon as possible as we may close the vacancy before the end date. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patientcare Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year * dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. TPBN1_UKTJ

Regional Manager - Trans Support Pilot Remote working (ideally based in South West England) with occasional travel to our Manchester office Who Are We? Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as lesbian, gay, bisexual, and trans. Serving over 40,000 people each year, we provide information to a further 200,000 individuals online, making us one of the most significant charities of our kind in the UK. We help all LGBT people achieve their full potential and aim to be here if you need us, living by our hashtag #EqualityWins. The Trans Support Pilot is a waiting well service supporting trans and non-binary people on the waitlist for the South West Gender Dysphoria Clinic. This is a pilot service and the first of its kind commissioned by DHSC to provide accessible, non-clinical support to those on the waitlist. Were looking for a Regional Manager to join us on a part-time basis, working 28 hours per week, for a fixed-term contract until 31st January 2027. The Benefits • Salary of £42,607 per annum pro rata (actually salary of £34,085.60 per annum) - 26 days annual leave (pro rata), plus bank holidays - Sector-leading 10% employers contributory pension - Staff counselling scheme - Cycle to Work / Technology Scheme - Season Ticket Loan - Free annual flu jab - Free VDU eye care test - Staff social budget - Dedicated training budget for each member of staff and support with Personal Development Plans - Relaxed dress code This is a groundbreaking opportunity for an experienced project manager with a strong understanding of trans and non-binary communities to join our nationally respected, equality-driven organisation at a pivotal moment of growth and impact. Youll have the rare chance to lead and shape a first-of-its-kind pilot service, influencing how non-clinical support for trans and non-binary people on healthcare waiting lists is delivered now and, in the future, with genuine scope to leave a lasting legacy. Alongside meaningful, values-led work, youll benefit from a flexible, supportive employment package that prioritises wellbeing, balance and personal sustainability, enabling you to do impactful work in a way that works for you. So, if youre looking for meaningful, flexible work with real influence, wed love to hear from you. The Role As a Regional Manager, you will lead the delivery of our Trans Support Pilot, a pioneering non-clinical support service for trans and non-binary people awaiting care from the South West Gender Dysphoria Clinic. You will take day-to-day responsibility for managing this pilot service, working closely with partner organisations to ensure delivery against agreed outcomes, budgets and KPIs. Alongside project oversight, youll play an active role in shaping and delivering support that helps service users build resilience, prepare for appointments, and protect their mental wellbeing while on the waiting list. Additionally, you will: • Manage resource planning and budget management - Develop an online resource bank for trans and non-binary community members - Create and deliver webinars for community members and healthcare professionals - Facilitate a co-production steering group with people with lived experience - Gather, monitor and respond to stakeholder feedback across the service - Lead outreach to healthcare professionals to raise awareness of the pilot and promote best practice About You To join us as our Regional Manager, you will need: • Experience of project management and using relevant tools to track successful project delivery - Experience and an understanding of providing support to people from marginalised communities - Experience creating and delivering engaging workshops and presentations - Experience building effective partnerships with external organisations - Knowledge of the issues and experiences for trans and non-binary people accessing gender related healthcare - Knowledge of the public policy landscape, particularly in relation to health & social care - Excellent written and verbal communication skills The closing date for this role is 16th February 2026. Other organisations may call this role Service Manager, Regional Service Manager, Programme Manager, Project Manager, Service Delivery Manager, Community Services Manager, or Health & Wellbeing Services Manager. Webrecruit and the LGBT Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to lead a pioneering service that makes a real difference as a Regional Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

Health & Social Care Assessor - Level 5 ONLY requirement - Bristol and surrounding areas Remote-based with travel | Competitive Salary + Bonus Are you an experienced Health & Social Care professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself? At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development for the Health & Social Care sector. Why join us? Home-based role with travel Competitive salary + bonus opportunity Full training and support for unqualified candidates No learner sourcing required we provide all learners for you No sign-up documentation required to complete focus on coaching and assessing Who were looking for At t2 group, we refer to our Health & Social Care Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journeyproviding expert teaching, coaching, and development support to help them succeed. We have opportunities for both Qualified and Trainee Health & Social Care Personal Development Managers (Assessors): Qualified Assessors Salary: Level 5 - £30,000 basic + bonus opportunity OTE to £42,000pa If youre an experienced Health & Social Care Assessor with a background in delivering apprenticeships and diplomas, wed love to hear from you. Unqualified Assessors (Trainee Pathway) Salary: Level 5 £28,000 (rising after completion of TAQA qualification to £30,000) + bonus opportunity OTE to £42,000pa Through our Training Academy, we will support you to become a qualified Health & Social Care Personal Development Manager. If you have at least 2 years of sector experience and want to develop your career, this could be your next step. The role As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Health & Social Care qualifications Levels 2-5 (depending on your occupational competence). You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. Key responsibilities: Build strong relationships with learners and employers through monthly reviews, ensuring ongoing commitment and engagement with the programme Deliver high-quality, interactive teaching and coaching sessions that align with the apprenticeship curriculum, fostering the development of key knowledge, skills, and behaviours while meeting Ofsted and Awarding Organisation standards Assess and review learner evidence promptly, ensuring timely progress tracking and support towards qualification completion Conduct workplace observations to assess practical competency and reinforce learning Provide tailored support to help learners achieve their maths and English Functional Skills Prepare and guide learners for End Point Assessment (EPA), equipping them with the skills and knowledge needed to pass successfully Promote and safeguard learner well-being, ensuring a safe and supportive learning environment while adhering to safeguarding policies Identify and report any safeguarding concerns relating to learners, staff, adults at risk or children Benefits of working with t2 group Home based role with travel (mileage paid) Laptop and mobile phone provided 25days annual leave + bank holidays (increasing with length of service) Christmas & New Year shutdown period Pension scheme Specsavers scheme Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM £500 employee referral bonus scheme Enhanced sick pay & maternity reward vouchers Employee well-being and assistance programme Access to EV company car scheme Life assurancecover Requirements for the role Minimum of 2 years' hands-on experience in the adult or elderly Health & Social Care sector, including expertise in Dementia and Learning Disabilities, at a Senior Carer level or above Health & Social Care qualification at Level 5 Previous experience in work-based learning or education settings, with an Assessor qualification (CAVA, TAQA, A1, or equivalent) Ideally hold a Level 3 or higher teaching qualification (desirable but not essential) Strong English and maths skills, preferably GCSE grade C or above (or equivalent) Proven ability to work in high-pressure environments, meeting targets and deadlines effectively Highly organised and self-motivated, with excellent time management, planning, and organisational skills Exceptional communication skills, with the ability to build and maintain strong relationships with learners, employers, and key stakeholders Proficient in IT, with the ability to navigate internal systems and confidently use Microsoft Office applications Additional Requirements Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company) Employment is subject to a satisfactory enhanced DBS check & references t2 group is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding please visit the t2 website Wed love to hear from you! Apply today and take the next step in your career with t2 group TPBN1_UKTJ

The Role Reporting to the Customer Support Manager, this role combines technical customer support with structured system training and documentation. The Trainer - Technical Customer Support will work closely with customers to troubleshoot application issues, validate data-related problems, and deliver clear, repeatable training to ensure confident system adoption. This role is ideal for someone with 1-2 years' experience supporting SaaS or database-driven applications, who enjoys translating technical concepts into clear guidance for end users. As the platform is highly configurable, full system training is provided, supported by a structured probation period with monthly reviews to ensure full competency within six months. Key Responsibilities Technical Customer Support Provide front-line application support via phone, email, MS Teams, and support portal Reproduce and validate reported issues, including data and configuration-based problems Log detailed defect and enhancement requests, documenting workflows, decision logic, rules, and expected outcomes Liaise with second-line support and development teams to support resolution Develop in-depth knowledge of the SaaS platform's UI, configuration options, and underlying data structures Support user access management, licensing, and permissions Coordinate and support application updates for hosted customers Maintain clear audit trails aligned with data protection and anonymisation requirements Data, SQL & Documentation Use SQL to investigate data issues, validate records, and support root-cause analysis Understand data anonymisation principles and secure handling of customer information Produce structured support articles, FAQs, and technical documentation Create and maintain training manuals, guides, and procedural documentation Develop reusable documentation to reduce repeat support requests and enable customer self-service Contribute to internal and customer-facing knowledge bases, including content optimised for AI search tools Training Delivery Deliver remote and occasional onsite system training sessions Produce bespoke training materials tailored to customer workflows and use cases Support internal teams with technical and training documentation Ensure training content aligns with system changes and updates Required Experience Minimum 1 year experience in IT, software, or SaaS support Experience supporting database-driven applications Confident communicating technical issues to non-technical users Strong documentation and written communication skills Ability to learn complex systems quickly and troubleshoot logically Desirable Experience SQL database experience Exposure to ISO-aligned environments (e.g. ISO 9001 / ISO 27001) Experience supporting public sector or regulated organisations Support portal experience (e.g. Freshdesk or similar) Hosted web applications (e.g. IIS or equivalent) Train-the-Trainer certification Qualifications Eligibility to work in the UK A-Level in a STEM subject Degree in IT, Computer Science, or related field (advantageous) Additional Information Core hours: Monday-Thursday: 09:00-17:00 Friday: 09:00-16:30 On-call rota covering early mornings and evenings (minimum two slots per week) Role is predominantly office-based with occasional business travel Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. TPBN1_UKTJ

As Hargreaves Lansdown (HL) advances its digital transformation, we are expanding our Security capabilities within the Microsoft Infrastructure team. We are looking for a Cloud Infrastructure Engineer who specialises in security and has a strong record of implementing and supporting security infrastructure solutions in enterprise settings. The successful candidate should be comfortable working with diverse technologies and teams, and motivated to further their career by contributing to our ongoing mission. This role requires someone who can keep pace with emerging security trends and technologies, develop processes for vulnerability status reporting, and communicate effectively with stakeholders across the organisation. Strong verbal and written communication skills, as well as the ability to manage and prioritise tasks efficiently, are crucial for this position. What we can offer you Working within a highly skilled and committed technology team. The opportunity to play a significant role in our technology transformation journey, working on our Azure platform. A commitment to your career development through training, mentoring and internal opportunities. Access to employee resource communities and to volunteer with several Bristol-based organisations. About you Previous experience working with infrastructure and some security within an enterprise environment. Experience creating vulnerability status reporting processes. Confidence in speaking with stakeholders across the business. Highly articulate with excellent verbal and written communication skills. Well-organised with the ability to prioritise workload. Knowledge and/or experience of the following solutions - Azure Update Manager. Microsoft Defender for Server. Wiz. Zero-day vulnerability remediation. Using Vulnerability Management service management tools. Desirable Implementing and maintaining robust security controls. Developing monthly patching processes, including design and documentation. Script creation to manage high volume remediation changes. Certified in Microsoft/Azure Security (SC-900, AZ-500, SC-200, SC-100). Experience working with CPSM tools. Experienced in Golden Image creation and approvals. AI and machine learning efficiencies. Interview process The interview process for this role is two stages. Working Schedule This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working from our Bristol office and from home. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 27 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Two paid volunteering days per year *dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. TPBN1_UKTJ

If youre an ambitious Door to Door Salesperson , energetic and want to be part of something meaningful - youre in the right place. Basic salary: £26,500 Remote Training will be in Swindon for the 1st week Monday-Friday 10am-7pm UNCAPPED commission (Top performers earn £50k£55k+ ) Travel expenses paid Loads of benefits. Loads of impact. Loads of growth. This company is not just another delivery company, they are a fast-growing, mission-driven, proudly British B-Corp changing the way people get everyday essentials - sustainably, locally, and with heart. With 100,000+ happy UK customers and a booming network of independent suppliers, the momentum is real we need talented people to help us fuel the next chapter. Your mission: inspire customers to try our fresh doorstep deliveries - including milk, juices, bakery items, yoghurts, cheese, eggs, meat, and fish sourced with care. This is a Door to Door Salesperson role with a difference, you will: Spark genuine conversations with people on their doorstep Introduce customers to our sustainable, farm-fresh deliveries Build real relationships within local communities Own your targets and your earnings Help us grow across the South West Report directly to our Direct Sales Manager People that thrive as a Door to Door Salesperson : Youre the kind of person who thrives on human connection warm, engaging, and genuinely great with people , the type who brings energy to every doorstep. Youre motivated by targets and driven by your own personal growth , staying resilient and positive even after the occasional no thanks! . This role suits someone who loves working independently , staying active and embracing the rhythm of the day as youre knock, knock, knocking on up to 150 doors , sparking conversations and creating opportunities. Whether youve got years of customer-facing experience or are simply confident and ready to learn sales experience is helpful but absolutely NOT essential . All you need is the right attitude, a passion for people, and of course, a full UK driving licence . Benefits for a Door to Door Salesperson : 25 days holiday + 8 bank holidays (5 flexible) + your birthday off! Up to 6% matched pension £300 wellbeing budget + £300 L&D budget each year Product discounts, Life insurance, Cycle to Work & Octopus EV schemes 2x volunteering days & Regular in-person events Tasty samples ALL the time. (Perk of working with food-obsessed people ??) Interested Now the time to start talking to us! Apply online today or call the team on 01452 223 447 Would also suit: Field Sales Executive, Direct Sales Representative, Sales Executive, Face-to-Face Sales Consultant, Territory Sales Representative, Community Sales Executive, Residential Sales Advisor, Outreach Sales Specialist, Area Sales Representative, Brand Sales Ambassador, Brand Ambassador, Field Marketing Representative, Promotions Representative, Street Team Ambassador, Field Engagement Specialist, Trainee Field Sales Executive, Trainee Direct Sales Representative, Sales Development Ambassador, Junior Field Representative, Customer Experience Representative Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy TPBN1_UKTJ

Trainer - Customer Support Location: Bristol - Hybrid Salary: £27,000 Yolk Recruitment is proud to be supporting one of our established and growing software clients in their search for a Trainer - Customer Support to join their friendly and collaborative support team. Our client is a UK-based software provider with over 20 years' experience delivering high-quality, configurable asset management solutions to customers both nationally and internationally. They are known for their strong customer focus, commitment to quality, and collaborative working culture. This is a blended role combining front-line customer support with technical training, documentation, and knowledge sharing, ideal for someone who enjoys helping users while developing training materials and delivering sessions. The Role Reporting to the Customer Support Manager, you will work alongside experienced members of the support team to assist customers with day-to-day system usage, technical issues, and training needs. Full product training is provided, with a structured probationary period and monthly check-ins to support your development. Key Responsibilities Customer Support Provide front-line support via phone, MS Teams, email, and support portal Replicate and verify reported issues Log detailed bug reports including process flows and system behaviour Liaise with customers and second-line support to resolve issues efficiently Build in-depth knowledge of the software user interface to provide expert guidance Manage user access, licences, and support site accounts Coordinate application updates for hosted customers Create and update online help materials and support articles Training Produce bespoke client support content Create and maintain training manuals Deliver remote training sessions to customers Contribute to company-wide technical, training, and project documentation Ensure all work aligns with ISO standards and internal policies Skills & Experience Essential Minimum 1 years' experience in a similar support / training role Confident IT user Strong verbal communication and customer-facing skills Excellent active listening and problem-solving ability Strong written documentation skills with good spelling and grammar Ability to learn new systems quickly Desirable Experience with SQL databases Degree in IT, Computer Science, or similar (advantageous) Familiarity with ISO 9001 / ISO 27001 Support portal experience IIS / hosted web applications APSE Train the Trainer qualification Benefits Annual pay review and discretionary bonus Increasing holiday entitlement with length of service Pension scheme Following successful probation: Private medical cover Group life insurance (4x annual salary) Group income protection TPBN1_UKTJ

Health & Social Care Assessor - Level 3 ONLY requirement - Bristol and surrounding areas Remote-based with travel | Competitive Salary + Bonus Are you an experienced Health & Social Care professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself? At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development for the Health & Social Care sector. Why join us? Home-based role with travel Competitive salary + bonus opportunity Full training and support for unqualified candidates No learner sourcing required we provide all learners for you No sign-up documentation required to complete focus on coaching and assessing Who were looking for At t2 group, we refer to our Health & Social Care Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journeyproviding expert teaching, coaching, and development support to help them succeed. We have opportunities for both Qualified and Trainee Health & Social Care Personal Development Managers (Assessors): Qualified Assessors Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000pa If youre an experienced Health & Social Care Assessor with a background in delivering apprenticeships and diplomas, wed love to hear from you. Unqualified Assessors (Trainee Pathway) Salary: Level 3 £25,000 (rising after completion of TAQA qualification to £27,000) + bonus opportunity OTE to £39,000pa Through our Training Academy, we will support you to become a qualified Health & Social Care Personal Development Manager. If you have at least 2 years of sector experience and want to develop your career, this could be your next step. The role As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Health & Social Care qualifications Levels 2-5 (depending on your occupational competence). You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. Key responsibilities: Build strong relationships with learners and employers through monthly reviews, ensuring ongoing commitment and engagement with the programme Deliver high-quality, interactive teaching and coaching sessions that align with the apprenticeship curriculum, fostering the development of key knowledge, skills, and behaviours while meeting Ofsted and Awarding Organisation standards Assess and review learner evidence promptly, ensuring timely progress tracking and support towards qualification completion Conduct workplace observations to assess practical competency and reinforce learning Provide tailored support to help learners achieve their maths and English Functional Skills Prepare and guide learners for End Point Assessment (EPA), equipping them with the skills and knowledge needed to pass successfully Promote and safeguard learner well-being, ensuring a safe and supportive learning environment while adhering to safeguarding policies Identify and report any safeguarding concerns relating to learners, staff, adults at risk or children Benefits of working with t2 group Home based role with travel (mileage paid) Laptop and mobile phone provided 25days annual leave + bank holidays (increasing with length of service) Christmas & New Year shutdown period Pension scheme Specsavers scheme Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM £500 employee referral bonus scheme Enhanced sick pay & maternity reward vouchers Employee well-being and assistance programme Access to EV company car scheme Life assurancecover Requirements for the role Minimum of 2 years' hands-on experience in the adult or elderly Health & Social Care sector, including expertise in Dementia and Learning Disabilities, at a Senior Carer level or above Health & Social Care qualification at Level 5 Previous experience in work-based learning or education settings, with an Assessor qualification (CAVA, TAQA, A1, or equivalent) Ideally hold a Level 3 or higher teaching qualification (desirable but not essential) Strong English and maths skills, preferably GCSE grade C or above (or equivalent) Proven ability to work in high-pressure environments, meeting targets and deadlines effectively Highly organised and self-motivated, with excellent time management, planning, and organisational skills Exceptional communication skills, with the ability to build and maintain strong relationships with learners, employers, and key stakeholders Proficient in IT, with the ability to navigate internal systems and confidently use Microsoft Office applications Additional Requirements Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company) Employment is subject to a satisfactory enhanced DBS check & references t2 group is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding please visit the t2 website Wed love to hear from you! Apply today and take the next step in your career with t2 group . TPBN1_UKTJ

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview - Safety systems maintenance engineer including reactive calls. Key Tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria (Essential) Knowledge and Skills Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Personal qualities Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit TPBN1_UKTJ

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