Penarth
• We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment., • The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement., • The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments., • Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes., • Own SLA/KPI performance, service reporting, penalties, and service credits., • Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment., • Manage AMS teams, on-call rosters, escalations, and coordination with SAP and third-party partners., • Oversee enhancements, patches, upgrades, and legal/statutory changes., • Drive RCA, problem elimination, automation, and continuous service improvement., • Establish and maintain service governance with business and technology stakeholders., • Ensure compliance with security, access-control, and classified-information handling requirements., • Work closely with service owners and senior leadership to manage risks, performance, and service quality., • 10+ years of SAP experience, including at least 5 years managing SAP AMS/support services., • Proven experience owning at least one end-to-end SAP S/4HANA AMS/support engagement., • Strong knowledge of ITIL-aligned Incident, Problem, Change, and Release Management., • Experience managing SLA/KPI performance and service governance., • Proven experience leading large SAP support teams and transition activities., • Strong understanding of hypercare-to-AMS transition, knowledge transfer, runbooks, and CMDB., • Experience working within government, defence, or highly secure/regulated environments is highly preferred., • Excellent stakeholder management, leadership, communication, and problem-solving skills., • Bachelor's degree in a relevant discipline. Certifications Required: ITIL, • Foundation – Current SAP Activate awareness, • ITIL Managing Professional / Expert PMP or PRINCE2 SAP S/4HANA certification CISM or ISO 27001, • Lead Auditor Preferred Experience Defence or public-sector SAP environments., • Restricted or air-gapped environments with controlled remote access., • Managing security-cleared support teams and onsite support requirements., • Large-scale SAP estates with complex vendor and partner ecosystems. #J-18808-Ljbffr