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We’re ambitious and we’re looking to build and strengthen our wonderful team as the business continues to grow. An exciting opportunity has arisen for a Wholesale Account Manager. This role is full time with 3 days in person based in SW19 2JD at our ministry of Biscuits. It requires the correct right to work in the UK. Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion. We are guided by our four core values ; Innovative, Collaborative, Entrepreneurial, and Driven . These values live through the creativity of our products , the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do . Reporting to the Head of Channel Expansion, the Wholesale Account Manager will play a key role in supporting the delivery of Biscuiteers’ wholesale growth strategy contributing on key accounts as well as managing a broader portfolio of wholesale partners, ensuring strong commercial performance, excellent relationships, and smooth day-to-day execution across the channel. What you’ll do… Wholesale Account Management • Manage and grow a diverse portfolio of wholesale accounts across retail, gifting, cultural spaces, hotels, and regional partners., • Support Head of Channel Expansion on strategic accounts, including preparation, analysis, and follow-up., • Drive sales performance, distribution, and rate of sale across accounts., • Identify and onboard new wholesale partners aligned with brand growth objectives., • Build strong relationships with buyers and key stakeholders. Sales Planning & Reporting • Execute wholesale sales strategy and identify new volume/distribution opportunities., • Contribute to UK and regional expansion through targeted account development., • Produce weekly/monthly sales reports, forecasts, and performance analysis. Operations & Cross-Functional Collaboration • Partner with NPD on bespoke designs and client-specific projects to meet commercial targets., • Liaise with Production, NPD, and Finance to ensure smooth delivery and resolve operational issues., • Participate in monthly and quarterly cross-functional reviews. Marketing & Trade Events • Present and promote new products to wholesale partners., • Support marketing activations and trade initiatives within wholesale channels., • Collaborate with Marketing on social content, collateral, and events., • Provide account information to Marketing for opportunity identification., • Project manage wholesale trade events (e.g., Top Drawer) from planning to post-event follow-up. Relationship & Channel Development • Work with buyers to drive distribution, visibility, and rate of sale., • Support merchandising in-store and online., • Conduct regular account meetings and quarterly partner visits., • Represent the brand at networking events and trade shows. What you’ll bring… • A minimum of 1 years experience in a Wholesale or Account Management role, with a proven track record of account growth., • Strong commercial and organisational skills, with the ability to manage multiple accounts and projects simultaneously., • Experience working cross-functionally with Marketing, Production or NPD teams., • Excellent communication and relationship-building skills., • Ability to work at pace and under pressure, with strong attention to detail., • A proactive, flexible approach and a natural problem solver., • Enthusiasm for the Biscuiteers brand and the wholesale channel. Why you’ll love it here… We’re a creative, fun-loving bunch who work hard, celebrate big, and genuinely care about each other and the planet. Here’s how we sweeten your working day: • Shopping – 35% staff discount on all our beautiful products, • Food – Daily breakfast provided to keep you fuelled, • Travel – Cycle to Work Scheme available, • Bring your friends – Staff referral scheme with up to £500 reward, • Birthday treats – A gift to celebrate your special day, • Social life – Annual staff party, Christmas lunch, and Biscuiteer Awards, • The Future – Automatic pension contributions with ethical fund options What our team says about us… “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop.” “A good place to learn in a fun, energetic environment with a knowledgeable and passionate team.” “There are lots of great people within the business and collaboration happens cross departments.” “I love being part of a team where everyone I work alongside is deeply committed and genuinely enthusiastic about what they do.”