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Job Title: Customer Service Advisor Contract Type: Permanent Salary: £27,726.42 (£30,472.75 is achieved after 12months successful performance in the role Working Hours: 35 Working Pattern: Sunday to Monday shift rota from 07:00am to 10:00pm including bank holidays Location: Speke, LiverpoolWhy Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role. A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to provide effective outcomes • Have the confidence to handle challenging calls including customer dissatisfaction and complaints • Accurately recording and maintaining customer records on our CRM system • Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered • Have a good working knowledge of our policies and procedures • Liaising with other areas of the wider business to ensure speedy resolutions • Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help • Be flexible to business changes, tasks and processes and being adaptable to your workload What You’ll Need • Enthusiasm and passion bringing energy to the role • You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them • Display confidence on the phone in speaking to strangers and getting to grips with their query • The ability to problem-solve with a positive and proactive approach • Ability to move between media channels and support other areas as and when required • Positive mindset to want to help change the lives of our customers • Confidence to put forward your ideas and suggest new ways of working • You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward! • Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers • Computer and IT literate to navigate multiple systems and software applications What We Will Offer You • Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed • Competitive Pay and Generous Pension • 28 Days Holiday plus Bank Holidays • Investment in your learning and development • Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s • Extensive induction programme to set you up for success • Opportunities for growth, development and career advancement • Opportunities to give back to the community and take part in volunteering days and charity events • Annual Star awards to reward and recognise the fantastic contributions of our people • Modern office space with private parking • Free hot drinks Are you ready to make a difference? If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family! Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Apply today and join us in enhancing the everyday lives of our customers! Recruitment Process Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.

Job Title: Policy and Procedure AdvisorContract Type: PermanentSalary: £41309.44 per annumWorking Hours: 37.5 hours per weekWorking Pattern: Monday to Friday Location: Speke, Liverpool This is a hybrid role, with a requirement to travel as required to attend team meetings and site visits. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Policy and Procedure Advisor The postholder will lead on Policy and Procedures for Care and Support, working collaboratively with colleagues from across the organisation to ensure excellent, customer focused practice. Work will include; • Continuous improvement of internal policy and procedural development and review processes, to ensure processes are effective, user friendly and developed through consultation and co-production • Coordinating a Care and Support Policy and Procedure framework that creates a golden thread between legislation, internal policies and procedures, enabling systems, data and training • Actively working with colleagues to identify gaps and to create a prioritised backlog of policies, procedures and guidance documents for development • Writing and reviewing policies, procedures, and guidance documentation • Coordinating the development and review of policies, procedures and guidance documentation • Embedding policy and procedure change through training and communication • Identifying and actioning opportunities to improve the efficiency and effectiveness of practice About you We are looking for someone with: • Experience of developing strategy, policy and/or procedure. • Experience of research and/or data analysis. • Understanding of care, social housing, or homelessness sectors • Ability to interpret complex information and produce appropriate written responses. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

Job Title: Head of Asset OptimisationContract Type: PermanentSalary: £84,239.41 per annum (£93,106.72 is achieved after 12 months successful performance in the role)Working Hours: Full time 35 hours per weekWorking Pattern: Monday to Friday- HybridLocation: Liverpool, London or CarlisleIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Head of Asset Optimisation You will lead the delivery of Riverside’s strategic asset transformation agenda, encompassing sustainability, rationalisation, and the optimisation of asset performance. This role ensures that homes are future-proofed, efficient, and aligned with customer needs and corporate objectives. The postholder will play a central role in shaping and reviewing the Homes Strategy, providing clear reporting on progress and oversight of strategy across the organisation.About you We are looking for someone with · Strategic Asset Management: Proven experience in leading asset transformation programmes, including sustainability and rationalisation, within a complex organisational context. · Technical Expertise: Experience supporting or leading asset rationalisation activity, including disposals and portfolio change, informed by financial, operational and customer considerations. Deep understanding of sustainability and retrofit planning. · Data-Driven Decision Making: Ability to interpret and apply asset performance data, risk assessments, and option appraisals to inform asset decisions. · Customer and Community Focus: Demonstrated ability to improve customer outcomes through asset decisions that enhance affordability, wellbeing, and housing quality. · Stakeholder Engagement: Strong communication and influencing skills, with experience engaging a wide range of stakeholders including regulatory and funding bodies, commercial partners and sector peers.Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. If requiredApplications may close before the deadline, so please apply early to avoid disappointment.Role ProfileLeading and engaging a team • Lead a multi-disciplinary asset optimisation function, setting clear direction, priorities and accountabilities aligned to portfolio performance and corporate objectives • Provide leadership across rationalisation, sustainability and asset strategy, ensuring teams and partners are aligned to shared outcomes. • Translate strategy into deliverable priorities, ensuring clarity of roles, responsibilities and expected outcomes across the function • Manage performance through clear objectives, regular review and use of data and insight • Build capability across the service, including asset analysis, sustainability and strategic decision-making • Work across organisational boundaries to influence delivery teams and ensure alignment between asset strategy and operational delivery • Foster a culture of accountability, continuous improvement and evidence-based decision makingStrategic Asset Optimisation • Lead the implementation of asset optimisation priorities aligned to the Homes Strategy, ensuring alignment with corporate priorities and regulatory requirements • Oversee the planning and prioritisation of energy efficiency and decarbonisation roadmaps, including the development of roadmaps and investment scenarios to for delivery and business planning. • Use asset performance data and option appraisal insights to identify underperforming or non-strategic assets, informing decisions on disposals, acquisitions, and...

Job Title: Service ManagerContract Type: PermanentSalary: £37,113.94 per annum Working Hours: Full Time - 37.5 per weekWorking Pattern: Monday - Friday, 9am -5pmLocation: Working across two supported accommodation services, Wirral Dispersed and the Wirral's Rough Sleeper Accommodation Service.If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Service Manager You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.About you We are looking for someone with: • Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements • Have conflict resolution skills and be confident and consistent when making decisions • Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services • Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvementsWhy Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

We want you to #JOINTHEREBELLION! For 30 years we’ve been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games. We have our own film studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are seeking an experienced or more senior DevOps Engineer to join our code department, playing a key role within a growing team! As a DevOps Engineer, you will contribute to designing and maintaining our infrastructure, implementing automation frameworks, establishing robust CI/CD pipelines, and optimizing performance and security measures. Your work will support our game development workflows, helping to ensure reliability, scalability, and efficiency. You will play an important role within a growing team, collaborating closely with other engineers to evolve and scale our infrastructure. This is a great opportunity to make a meaningful impact while continuing to develop your expertise in a supportive, team-oriented environment. This exciting opportunity can be based out of either of our studios in Oxford or Warwick, offering flexibility, collaboration, and the chance to work with a world-class team! We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment. Key Outcomes: • Maintaining high SLA uptime and service reliability, • Supporting the consolidation, improvement and expansion of our cloud infrastructure, • Improving visibility of cloud estate and health metrics, • Enhancing control and management of production infrastructure as the platform scales Responsibilities: • Deploy, manage and monitor cloud infrastructure in a LiveOps environment, • Contribute to the design and implementation of scalable cloud architecture, • Implement, maintain and improve cloud testing and automation tools, • Support the identification and deployment of cybersecurity measures, • Assist with incident management and root cause analysis, • Collaborate closely with code and build teams to ensure a streamlined workflow, • Work as part of a growing team to continuously improve DevOps practices and processes, • Proven experience working in a DevOps role, • Experience working within the video games industry, • Strong experience with Infrastructure as Code technologies (AWS/Azure), • Experience containerising applications and maintaining containerised infrastructure (ECS, Docker Swarm, Kubernetes etc.), • Familiarity with CI/CD systems such as Jenkins, GitLab CI, CircleCI etc., • Experience with version control systems such as Perforce and Git, • Knowledge of logging, monitoring and incident response technologies, • Experience with Pulumi and Microsoft PlayFab is desirable We offer an extensive benefits package to our team including: • 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days), • Private Medical Insurance, healthcare cash plan, including dental and Vision, • Life Assurance, Income Protection & Critical Illness Cover, • Enhanced Family Leave, • Interest Free, Tax-Free loans, • Enhanced Pension Scheme, • EAP a range of Mental Health and Wellbeing Support, • Plus loads more… including a wide range of discounts, freebies, and social events! Right to Work Statement This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must therefore be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship. Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city’s train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us _ Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn’t sound quite like you, we’re recruiting for a range of positions across the studio and we’re always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: _ #LI-Remote

We want you to #JOINTHEREBELLION! For 30 years we’ve been creating incredible video games at our multiple studios, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are on the lookout for a Lead VFX Artist to join our passionate and growing VFX team to work on an upcoming unannounced project at the early stages of development. The VFX team is responsible for all visual effects developed in Rebellions games. Not only particle effects, but screen post effects, material effects, mesh destruction effects and UI effects developed in Rebellions propriety engine “Asura”. You'll play a pivotal role in shaping project-specific processes and delivering industry-leading VFX for exciting new titles, giving you a direct influence on the construction and pipeline requirements. This is an incredible opportunity for those eager to take on the challenge of providing impactful leadership and mentorship, fostering the development and career growth of a talented team. Responsibilities • Define the creative vision and technical direction for real-time visual effects across the project., • Guide, inspire, and mentor a team of VFX artists, ensuring high-quality standards and consistent visual language., • Partner with art, design, and engineering leadership to align VFX with gameplay, storytelling, and overall project goals., • Establish and maintain efficient workflows, pipelines, and best practices to keep the team productive and scalable., • Provide clear feedback, support career growth, and foster a collaborative, creative environment., • Own the delivery of VFX content at scale, balancing visual impact with performance budgets and platform requirements. We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, so we’re open to discussing remote options based on individual needs if you are based in the UK. We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment. • Extensive professional experience in real-time VFX, with a portfolio that demonstrates exceptional artistry, technical mastery, and a cohesive visual style., • Leadership experience guiding teams of VFX artists, providing mentorship, and setting standards for quality and efficiency., • Expert proficiency with industry-standard tools (Blender, Photoshop, Substance, After Effects, Houdini, Embergen, or equivalents)., • Deep knowledge of particle systems, textures, simulations, and optimisation strategies for real-time performance., • Ability to define and communicate a clear vision for VFX that enhances gameplay and narrative., • Strong cross-discipline collaboration skills, with experience aligning VFX direction with art, design, and code., • Proven ability to solve complex technical challenges and establish scalable workflows and pipelines., • Experience with project planning, source control, and documentation, ensuring the VFX team operates smoothly within studio and departmental pipelines. We offer an extensive benefits package to our team including: • 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days), • Private Medical Insurance, healthcare cash plan, including dental and Vision, • Life Assurance, Income Protection & Critical Illness Cover, • Enhanced Family Leave, • Interest Free, Tax-Free loans, • Enhanced Pension Scheme, • EAP a range of Mental Health and Wellbeing Support, • Plus loads more… including a wide range of discounts, freebies, and social events! Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city’s train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us _ Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn’t sound quite like you, we’re recruiting for a range of positions across the studio and we’re always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: _ #LI-Remote

Job Title: People Systems and Data Advisor Contract Type: Permanent Salary: £44113.06 (£48698.68 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid. Must attend the Speke office for a minimum of 1-2 days per week Location: Liverpool, Speke If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a People Systems and Data Advisor To develop and deliver the People Systems and Data frameworks, ensuring system performance standards, compliance, maintenance, user administration and governance of People Services Systems. Maximising systems capabilit...

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Senior Sales Executive needed to sell new homes, focusing on customer satisfaction and achieving sales targets.

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If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on

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