Dispatch Co-ordinator (12 months maternity cover)
21 days ago
Corby
Dispatch Co-ordinator (12-Month Maternity Cover) Location: On-site Salary: Up to £26,500 per year + £75 per day (weekend rota) About the Role We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract. In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams. Key Responsibilities • Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X, • Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times), • Communicate effectively with customers and internal stakeholders, ensuring high service standards, • Schedule engineers and manage workloads efficiently, • Support the delivery of preventative maintenance plans, • Provide quotations and coordinate ad hoc or out-of-contract work, • Handle customer queries and complai...