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As Service Desk Analyst, you will:. Service Desk Analyst | IT Support | Customer-Facing Technology Environment | £25,000 + Benefits | Office-Based (London). A Service Desk Analyst is required to join a growing IT function, providing first-line technical support across a multi-site organisation.

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. Logging calls using service desk tools ITIL processes, working with

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. Because we support many sites, the Service Desk is split geographically. However, day‑to‑day, you’ll be very much part of th

A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England. Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools.

Lead Service Desk Analyst at Foster + Partners. Experience supervising IT support or Service Desk operations in a live environment. Familiarity with ITSM tools such as ServiceNow or FreshService.

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Previous experience in a similar Service Desk or IT

Reporting to the Service Desk Shift Leader the successful Service Desk Analyst willprovide first level customer support and ownership of all incidents and requests. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager. Whether you’ve worked on a service desk, hel

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will investigate and resolve technical queries, work with external sp

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. This full-time role involves providing first-level support for

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Good experience in a Service Desk or similar IT support environment.

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues. We are looking for a Service Desk Analyst to join our London office for a 12 month contract. Update Service Desk tickets so other

A leading insurance technology firm in Greater London is seeking a Service Desk Analyst to join their team.

Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models. Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance. Client Services & Support Team.

IT Service Desk Analyst Apprentice (Level 3). All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.

A leading Prop-Tech company in the UK is seeking a skilled Service Desk Analyst to support internal systems.

A leading food service company in the UK is seeking a Service Desk Analyst to provide level 1 support for internal users. The analyst will troubleshoot technical issues, manage incidents using ServiceNow, and ensure excellent service delivery. This bilingual role requires fluency in English and Swed

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously see

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. Responsibility for troubleshooting IT rel

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

As a 2nd Line IT Service Desk Analyst, you will be responsible for delivering high-level technical support, resolving a wide range of IT incidents and service requests while maintaining excellent communication with users throughout the support process. Support and guide Tier 1 Service Desk Analysts

Insight Investment are looking for a Senior Service Desk Analyst to join our London office for a 12 month contract. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printe

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, cu

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service.

Appointment to a band 3 IT Service Desk Technician or band 4 IT Service Desk Analyst role depending on experience and skills. Due to internal promotion we have an exciting gateway opportunity for a dynamic individual to join us as an Analyst on our IT Service Desk who provide first line support to N

As part of our continued growth, we are looking for a proactive and skilled Service Desk Analyst to join the Helpdesk team. The Role: As a Service Desk Analyst, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstandin

We're seeking an experienced Lead Service Desk Analyst to head our technical support operations for our AI cloud infrastructure services. Lead and mentor the service desk team, ensuring rapid response to incidents and service requests. Extensive experience within IT service desk/support roles with e

Service Desk IT Analyst needed in Norwich. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. The role involves resolving incidents, delivering exceptional customer service, and maintaining documentation. Applicants should have experience in IT support, expertise in ServiceNow, an

A leading NHS Trust in York and North Yorkshire seeks an IT Service Desk Technician or Analyst. This role involves providing first line support to NHS staff across various locations, resolving a range of technical issues, and ensuring high levels of customer service. Ideal candidates will have exper

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed. Required qualifications include an ITIL certification and experience in a Service Desk environment.

Service Desk Analyst – Hospitality Team. Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Wanstor stands at the forefront of th

A leading public transport technology firm in Loughton is seeking a Service Desk Analyst to provide first-line support for critical infrastructure systems.

As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You diagnose and resolve desktop and trade‑floor technology problems, assist with device upgrades

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Proven experience

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Good experience in a Service Desk or similar IT support environment.

A local government agency is seeking an experienced ICT Support Analyst to join their ICT Service Desk Team. A strong background in customer service and ICT systems is required.

A leading provider of software solutions is seeking a customer-focused Support Analyst to join the Client Services & Support Team.

As an IT Service Desk Analyst, you will be responsible for logging, categorising and prioritising IT incidents and service requests, providing first-line technical support and ensuring requests are handled in line with agreed SLAs. Service Desk Analyst - 1st Line Support - York Offices. Previous 1st

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

A leading utilities provider in the Sussex area seeks a Service Desk Analyst for a temporary role of 6 months. Strong customer service skills and adaptability are key, along with knowledge in using tools like ServiceNow and Active Directory.

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst to join its Professional Services team. Candidates should have a background in IT support, a passion for customer service, and the ability to thrive in a fast-paced environment.