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Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst to join its Professional Services team. Candidates should have a background in IT support, a passion for customer service, and the ability to thrive in a fast-paced environment.

A business management firm based in the Greater London area is looking for a Junior Service Desk Analyst to provide first line technical support. This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development.

They are currently looking to hire in the Philippines, and they are in search of a professional, and effective Service Desk Analyst, who will be the first Helpdesk Analyst here in the Philippines for the team. Minimum of 2-3 years’ experience being a Service Desk Analyst. As a Service Desk Analyst

A leading protection organization for healthcare professionals seeks a Service Desk Analyst in London. Join us in delivering excellent IT service to our valued colleagues and members.

A leading employment agency is seeking a Service Desk IT Analyst for a temporary contract in South Norfolk. The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Proven experience

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. The role will focus

Line Service Desk Analyst - responsibilities. Line Service Desk Analyst - requirements. You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

To provide 1st & 2nd (when necessary) line support logging via Service Desk application. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment.

If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service.

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. Because we support many sites, the Service Desk is split geographically. However, day‑to‑day, you’ll be very much part of th

A leading tech company in Greater London is seeking a Service Desk Analyst to ensure efficient delivery of technical support across the organization. The successful candidate will engage in resolving service requests, acting as the first point of contact, and following ITIL-aligned procedures.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Ideal candidates will possess strong communication and problem-solving skills, and preferably relevant experience or certifications in ICT service deliver

Logging incidents and service requests in the service management tool.

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support.

University Placement Year - Service Desk Analyst (Starting Summer 2026). Service Desk Analyst - Placement year. Our service desk analyst roles are one of the many entry points into a career in IT.

Experience providing Help Desk, desktop or trade‑floor support in a customer‑facing environment. As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally.

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum. Log, categorise, and manage incidents and service requests received via calls, email, and self-service tools.

Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. Responsibilities include responding to inquiries, triaging incidents, and maintaining records within ServiceNow.

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help onboard new service desk analysts and personnel. Help ensure that processes used by the service desk team are well-documented and communicated.

As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues. We are looking for a Service Desk Analyst to join our London office for a 12 month contract. Update Service Desk tickets so other

A leading insurance technology firm in Greater London is seeking a Service Desk Analyst to join their team.

A leading food service company in the UK is seeking a Service Desk Analyst to provide level 1 support for internal users. The analyst will troubleshoot technical issues, manage incidents using ServiceNow, and ensure excellent service delivery. This bilingual role requires fluency in English and Swed

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. ITIL V4 Foundation or previous Service. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our produ

Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models. Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance. Energy One is a leading provider of software solutions and services for the global

IT Service Desk Analyst Apprentice (Level 3). All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.

A leading Prop-Tech company in the UK is seeking a skilled Service Desk Analyst to support internal systems.

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. Responsibility for troubleshooting IT rel

A leading NHS Trust in York and North Yorkshire seeks an IT Service Desk Technician or Analyst. Ideal candidates will have experience in IT support and customer service, with opportunities for development into higher roles. This role involves providing first line support to NHS staff across various

Service Desk IT Analyst needed in Norwich. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. The role involves resolving incidents, delivering exceptional customer service, and maintaining documentation. Applicants should have experience in IT support, expertise in ServiceNow, an

As a 2nd Line IT Service Desk Analyst, you will be responsible for delivering high-level technical support, resolving a wide range of IT incidents and service requests while maintaining excellent communication with users throughout the support process. Support and guide Tier 1 Service Desk Analysts