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Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester. IT Service Desk Technician - 1st Line - Manchester. In this role, you will be the first line of support for IT issues across the firm, using your techn

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role fo

Location: Head Office - Didsbury.Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible.You will be working as part of the Service D

The candidate should possess strong technical skills alongside people management capabilities, as coaching and mentoring are vital aspects of the role. A financial management firm in Manchester is seeking a Senior Service Desk Analyst to lead and support the team while providing high-quality end use

We're not just about fixing issues; we're about creating solutions!No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the ser

We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the se

Do you have experience with resolving Software issues for customers – specifically mobile App’s?.Do you have good customer service and leadership experince?.Want to work for a vibrant, market leading software company?.

A leading managed services provider is seeking a 2nd Line Technical Support Engineer / IT Service Desk Analyst in Ashton-under-Lyne. In this hybrid role, you will provide both remote and onsite support while managing service desk tickets.

This permanent position is full-time with a competitive salary range. A national IT service provider in Manchester is seeking a dedicated 1st Line IT Support technician. Commitment to best practices and continuous improvement is essential.

The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. We have a fantastic new job opportunity for a

We're not just about fixing issues; we're about creating solutions!No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the ser

We’re not just about fixing issues; we’re about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of th

A global technology provider is looking for a Service Desk Analyst in Manchester to deliver end-user support and manage service tickets within a hybrid working environment. Responsibilities include troubleshooting, user account administration, and providing exceptional customer service.

Do you have good customer service and leadership experince?.

Skill Development, Career Progression & Benefits. Ability to provide performance support, guidance, and feedback. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer.

We have an exciting opportunity for someone to join our team here at Allied Universal, in the role of MDSS Service Desk Analyst. Record, accurately prioritise and manage the lifecycle of incidents and service requests in the MTL Service Management tool (Netsuite) through to resolution and within agr

A leading security services company in Manchester is seeking an experienced MDSS Service Desk Analyst to provide comprehensive support for incidents and service requests. Join a company dedicated to innovative monitoring solutions that ensure community safety and support judicial processes.

A market-leading SaaS company seeks a Service Desk Analyst as the first point of contact for support queries.

A technology services provider in Manchester is seeking a 247 Technical Analyst responsible for managing tickets and ensuring high service levels. The ideal candidate will have experience in a service desk environment and knowledge of public cloud technologies such as Azure or AWS.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. Familiarity with ITSM tools and customer service skills. You will help both internal and external customers by

A global managed services provider based in Manchester is looking for a Senior Service Desk Analyst. This hybrid role involves providing top-tier desktop support for users in Windows, Exchange, and Office 365 environments. A strong focus on customer service is essential.

IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply

About the opportunity Are you the go-to person when computers crash or networks go down? Turn that natural problem-solving ability into a professional career. Netcom Training’s fully-funded Certificate in Digital Support (Level 3) is designed to fast-track you into the tech industry. Because this cohort runs in the evenings, you can upskill and build your technical knowledge without giving up your day job. This programme goes beyond basic IT fixes. You will gain hands-on technical skills in configuring cloud computing models (IaaS, PaaS and SaaS), designing network infrastructure and protecting organisational data using risk management and SIEM tools. Whether you want to work as an IT Support Assistant, Digital Support Technician or Service Desk Analyst, this course offers a portfolio-based assessment with no exams. Complete the training and secure a guaranteed guaranteed a dedicated career coach. Course Details • Start Date: 09/03, • Duration: 16 weeks, • Days: Monday – Thursday, • Times: 6:00 PM – 9:00 PM, • Format: Online practical workshops, • Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you’ll learn You will develop a robust technical skillset across key digital sectors: • Network & Cloud: Configure network devices and explore cloud computing models., • Digital Security: Learn to protect organisational data using risk management, SIEM tools and vulnerability assessments., • IT Support: Manage helpdesk tickets, resolve IT issues and install and configure operating systems., • Data Management: Gain practical skills in sourcing, cleansing, storing and analysing data., • Digital Transformation: Explore Agile project management and how to support change initiatives. Career Pathway Upon completion of this course your profile will marketed to our excusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: • Live in the Greater Manchester (GMCA) region., • Be aged 19 or over., • Have basic IT skills, • Not currently be undertaking other government-funded training. Cost This is a fully-funded course with no fees – complete the training, build your portfolio and let us help you make connections

Senior 1st- 2nd Line Support / Service Desk Analyst /IT Support– Based in Manchester- Mon – Fri needed to provide end user support – Hybrid role. As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career

IT Project Support Engineer £43,560 Manchester/Hybrid - one day per month on site An IT Project Support Engineer/Junior IT Project Manager is required for our public sector client who are based in Manchester. If you are a technically minded IT professional looking to take the next step, this is a fantastic opportunity for someone with an infrastructure or service desk background who is ready to develop into a fully-fledged Project Manager. We're looking for a Junior IT Project Manager to join the Projects team, delivering a range of small and manageable end‑to‑end technology projects. You'll receive excellent support and guidance from experienced Project Managers while taking ownership of real IT project delivery from day one. Experience required: This role is perfect for someone who is currently: A Service Desk Analyst wanting to step up, or A Junior Infrastructure Engineer looking to move into project delivery, or Already supporting IT projects and ready to take the next stepYou'll need: A solid technical grounding in IT infrastructure A genuine interest in project management Ability to communicate clearly with both technical and non‑technical colleagues Confidence to work with suppliers, internal teams, and project stakeholders A proactive attitude and willingness to learn from more senior PMsIf you're looking for a structured pathway to develop a Project Management career in a supportive environment, this is an excellent opportunity. Responsibilities: You'll lead and support infrastructure‑focused projects such as: Server upgrade projects Certificate and authentication projects Small-scale technical change initiatives Infrastructure improvements and enhancementsThese projects are designed to help you build confidence, grow your skill set, and progress into larger delivery responsibilities over time. There are opportunities for progression within a respected Projects team

Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT Support Analyst – Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments. Collaborate with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years’ experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft 365, Intune, and Azure AD. Solid understanding of Windows Server, Active Directory, and Group Policy. Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate Technically strong and pragmatic, with a problem-solving mindset. Calm, methodical, and dependable under pressure. Confident communicating directly with employees at all levels. Proactive, organised, and able to manage workload independently. A team player with a positive attitude and genuine interest in technology. The Package Competitive salary and benefits package. Opportunities for ongoing training and professional development. Clear career progression within a supportive IT team. Apply Now If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you. IT Support Analyst – Financial Services

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level.Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis.Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings.Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment.Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure

The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Ensure that the Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable). Make recommendations a

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. Responsibility for troubleshooting IT rel

Service Desk Analyst – Hospitality Team. Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. A desire to provide excellent, proact

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. Experience of manag

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

Line Service Desk Analyst - requirements. Line Service Desk Analyst - responsibilities. You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Service Desk Analyst – Remote (UK) | Codestone.

To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment. To provide 1st & 2nd (when necessary) line support logging via Service Desk application.

If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. Logging calls using service desk tools ITIL processes, working with

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. However, day‑to‑day, you’ll be very much part of the wider Service Desk team, supporting users nationally and working closel