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We’re looking for a Service Desk Analyst to join our team working at our offices in Watford on a hybrid basis. Experience of using of Service Desk systems. Process orders efficiently and expeditiously, ensuring payments match goods and services supplied.

A charitable organization in Watford is seeking a Service Desk Analyst to provide professional technical support to staff.

Helpdesk / Service Desk Analyst Location: Barnet Full-Time | Permanent Salary: £30,000 – £35,000 per year We are looking for a reliable and customer-focused Helpdesk / Service Desk Analyst to join a busy support team. This is a key role, acting as the first point of contact for internal users and clients, helping resolve technical issues and ensuring smooth operations across the business. The Role As a Helpdesk Analyst, you will provide frontline support for IT and technical enquiries. You will log, monitor, and resolve requests and incidents, escalating where necessary, and ensuring high levels of customer satisfaction. The ideal candidate will be organised, communicative, and confident working in a fast-paced environment. Key Responsibilities Act as the first point of contact for helpdesk enquiries via phone, email, or ticketing systems Log, manage, and progress incoming support requests and incidents in line with agreed service levels Troubleshoot and resolve basic technical issues, escalating more complex problems as needed Provide excellent customer service, keeping users informed of progress and outcomes Maintain accurate records of support activity and resolutions Support users with software, hardware, and system access issues Assist with routine system monitoring and reporting Follow helpdesk processes and procedures to ensure consistency and quality Skills & Experience Required Previous experience in a helpdesk, support, or technical support role Strong communication and interpersonal skills Ability to work methodically and prioritise multiple tasks Good problem-solving skills with a customer-focused mindset Comfortable using ticketing systems and basic IT tools Confident working independently and as part of a team Desirable (but not essential): Experience with CRM, CAFM, or service management systems Basic IT knowledge (software troubleshooting, user account management, etc.) Personal Attributes Professional and friendly manner Patient and helpful when dealing with enquiries Organised with strong attention to detail Willingness to learn and develop new skills What’s on Offer £30,000 – £35,000 per year Supportive and collaborative team environment Opportunities for training and career progression A role with real impact in helping users get the most from their systems Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

Due to an internal promotion, we are seeking a proactive, customer‑focused Service Desk Analyst (End User Computing Analyst) to join our Global Technology Team based in Uxbridge. Monitor the Service Desk queue within Jira, reassigning tickets where required. Experience working within a service des

As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues. We are looking for a Service Desk Analyst to join our London office for a 12 month contract. Update Service Desk tickets so other

A leading food service company in the UK is seeking a Service Desk Analyst to provide level 1 support for internal users. The analyst will troubleshoot technical issues, manage incidents using ServiceNow, and ensure excellent service delivery. This bilingual role requires fluency in English and Swed

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. ITIL V4 Foundation or previous Service. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our produ

A leading insurance technology firm in Greater London is seeking a Service Desk Analyst to join their team.

Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models. Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance. Familiarity with Internet Information Services (IIS) and Windows Server environment

IT Service Desk Analyst Apprentice (Level 3). All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks.

A leading Prop-Tech company in the UK is seeking a skilled Service Desk Analyst to support internal systems.

One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Responsibility for troubleshooting IT rel

We are seeking an enthusiastic and proactive Junior Service Desk Analyst a passion for IT, technology and customer service. No Service Desk/IT work experience required (entry level role). Spreadex is the only global operator to offer all these services under one brand.

A leading food service company seeks a Service Desk Analyst to provide bilingual support in English and Swedish. The role involves resolving incidents, delivering exceptional customer service, and maintaining documentation. Applicants should have experience in IT support, expertise in ServiceNow, an

Service Desk IT Analyst needed in Norwich. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

As a 2nd Line IT Service Desk Analyst, you will be responsible for delivering high-level technical support, resolving a wide range of IT incidents and service requests while maintaining excellent communication with users throughout the support process. Support and guide Tier 1 Service Desk Analysts

A leading NHS Trust in York and North Yorkshire seeks an IT Service Desk Technician or Analyst. This role involves providing first line support to NHS staff across various locations, resolving a range of technical issues, and ensuring high levels of customer service. Ideal candidates will have exper

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Good experience in a Service Desk or similar IT support environment.

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are worki

As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. We are a global financial services group operating in 31 markets and with 56 years of unbroken profi

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed. Required qualifications include an ITIL certification and experience in a Service Desk environment.

Insight Investment are looking for a Senior Service Desk Analyst to join our London office for a 12 month contract. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printe

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, cu

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service.

Appointment to a band 3 IT Service Desk Technician or band 4 IT Service Desk Analyst role depending on experience and skills. After achieving all KPIs you will become a band 4 IT Service Desk Analyst. Due to internal promotion we have an exciting gateway opportunity for a dynamic individual to join

We're seeking an experienced Lead Service Desk Analyst to head our technical support operations for our AI cloud infrastructure services. Lead and mentor the service desk team, ensuring rapid response to incidents and service requests. Work closely with the Corporate IT team to align service desk op

As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues. We are looking for a Service Desk Analyst to join our London office for a 12 month contract. Update Service Desk tickets so other

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

Insight Investment are looking for a Senior Service Desk Analyst to join our London office for a 12 month contract. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printe

A leading recruitment agency is seeking a Service Desk Analyst to join a dynamic team. You will manage customer troubles, monitor equipment, and ensure high service levels.

A leading service provider in the UK is seeking a Service Desk Analyst to join their team in Warrington with remote flexibility.

A London-based law firm is seeking an IT Service Desk Analyst to join their team on a permanent basis. This role involves contributing to service improvement initiatives and maintaining support documentation.

You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working within a team of 8 Service Desk Analysts

Service Desk Analyst vacancy in Gloucestershire (279DM). As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Are you a problem‑

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service.

A leading tech company in Greater London is seeking a Service Desk Analyst to ensure efficient delivery of technical support across the organization. The successful candidate will engage in resolving service requests, acting as the first point of contact, and following ITIL-aligned procedures.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. Because we support many sites, the Service Desk is split geographically. However, day‑to‑day, you’ll be very much part of th

A growing technology firm in St Albans is seeking a Junior Service Desk Analyst. This entry-level role offers the opportunity for career growth in IT with a focus on customer service and technical support.

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Ideal candidates will possess strong communication and problem-solving skills, and preferably relevant experience or certifications in ICT service deliver

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support.

Logging incidents and service requests in the service management tool.