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Service Desk Analyst - Doxford, SR3 3XP Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Service Desk Analysts to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. The Service Desk Analyst is responsible for the following: Field inbound calls, self-service action of tickets, log, prioritise, resolve, track and respond to incidents and requests in a timely manner. You will be the first point of contact for IT users across the Arriva group, operating on a shift model with 8 hour shifts (including breaks). You will be part of a shift team on a rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun. You will champion great customer service in accordance with the Arriva values in a very fast paced environment. You will offer technical answers and remote help to a varied range of queries searching knowledge bases and always assisting the customer with your contact. You will manage a range of issues that need resolving and will resolve them using your technical know-how or you will escalate to the wider IT teams. You will work on improving first time fixes and contribute towards the continual improvement culture. Direct responsibilities: You will manage inbound requests and incidents acting as the routine contact point, receiving and handling requests for support by responding to a broad range of service requests for support by providing information to fulfil requests or enable resolution. You will manage, categorise, and prioritise all tickets from the monitoring systems. You will provide troubleshooting and assist resolution of problems associated software and hardware for both local and remote users. You will provide first line troubleshooting and diagnosis to promptly allocate unresolved issues as appropriate. You will assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues. You will contribute to the creation of support documentation. You will input to the knowledge management system. You will perform simple security administration tasks and maintain relevant records and documentation. You will manage ITSM tool content and ensure it is up to date. Contribute to a continuous improvement culture. Knowledge skills and experience: The below knowledge, skills and experience are essential for this role: Demonstrable experience working in a ITIL aligned Service Desk. ITIL qualification would be an advantage. Willingness to learn and embrace change. Demonstrate teamwork at the highest level, a highly collaborative approach to day to day activities. 2 years’ experience with the following technologies: Windows 7/10/11 Windows 2008, 2012, 2019 Server MS Exchange Active Directory Office 365 MS Azure/Entra MS Intune Mobile Device Management tools Remote control tool sets Managing PC setup and deployment Microsoft Defender antivirus protection General Networking and Routing- LAN/WAN/WiFi The below knowledge, skills and experience are desirable for this role: An ITIL qualification (foundation or above) Understanding of Access Management tasks for ERP Systems (SAP, Workday) beneficial. This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development. The closing date for applications is Thursday 18th September 2025 . Arriva Group reserves the right to close this vacancy early.

We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our Milton Park office hub in Abingdon-on-Thames, Oxfordshire. As a Service Desk Analyst you will:. Provide onsite deskside and meeting room support as needed.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Logging and managing tickets through ServiceNow and ensuring accurate documentation.

Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Position works in high call volume service desk environment, supporting NCR’s-Serv Check Out customers. Support less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback and knowledge sharing; Follow all mandatory training courses according to provided timeline

Sound knowledge of Service Desk and Asset Management software. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and

This role combines technical support and customer service, ideal for those looking to progress in IT Support and who meet the following criteria:. At least 12 months experience on a busy IT Help Desk or 1st line support role. Strong customer service skills.

We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service. Extensive proven experience as a senior service desk analyst

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.

IT Service Desk Analyst - L2 Support - onsite. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. IT Service Desk Analyst - L2 Support

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. Transputec is a leading Managed IT Services and Cyber Security Services provider, helping businesses succeed and protecting their business value. Fou

As Service Desk Analyst you will be part of the Service Operations team, playing a key role in the delivery of high-quality technical support for the business and the customer. Respond to service desk tickets, emails, and phone calls, ensuring a high level of customer satisfaction. As champions of p

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

We are seeking a Senior Service Desk Analyst to join our Technology team. Work closely with the Service Desk Lead on projects and service transitions. Job Title: Senior Service Desk Analyst.

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Address advanced and complex incidents escalated by Service D

IT Service Desk Analyst - Surrey (Hybrid, Permanent). We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. Service Desk or IT support experience in a busy environment.

We are looking for 2 x Service Desk Analysts to join our Service Management Team on a full time, permanent basis, based from our Doxford office, Sunderland. Demonstrable experience working in an ITIL-aligned Service Desk. Champion great customer service in accordance with the Arriva values in a fast

As a Service Desk Analyst, youll manage your own queue of support tickets and incoming queries. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. Hav

Multilingual Service Desk Analysts. IT Service Desk team in Chester. Background in IT Service Desk / Technical Support.

Generation are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them

IT Service Desk Analyst (Apprenticeship)## IT Service Desk Analyst (Apprenticeship)### Job Introduction* IT Service Desk Analyst (Apprenticeship)* 40 hours per week, Monday to Friday* Office Based in Lytham St Anne's* £18,500 per annum* Close Date: Tuesday 16th September* **Intervie

Service Desk Analyst / IT Support Help Desk Technician. Get notified about new Service Desk Analyst jobs in England, United Kingdom. As champions of premium experience-led IT services, it is who we are.

BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON. Minimum 1 year of experience in a commercial IT support or service desk role. Passion for IT support and delivering great internal service.

Previous experience in a similar role providing IT service desk support. Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Provi

If this Service Desk Analyst role sounds of interest please send your latest CV to the recruiter. Service Desk Analyst – Bristol, on-site five days a week supporting an internal user base of around 700 people. Provide 1st line and 2nd line IT support via phone, email or face to face; resolve incid

Provide a Single Point of Contact (SPOC) Service Desk for the client users to raise Incidents and Requests which are directed to the Service Now platform instance via the channels of Telephony, Email and Portal. Inform the necessary Service Management Stakeholders (as defined under the Service Escal

Experience in a support analyst or helpdesk role (ideally within a SaaS environment). Familiarity with support tools such as Zendesk, Jira, or similar ticketing systems. If you would like to apply for the role of Support Analyst then please email your CV to or call Jade on (phone number removed).

Your work as a Service Desk Analyst will include the following duties:. Service Desk Analyst – Lyra Technology Group. Our ideal Service Desk Analyst has the following qualifications:.

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. Address advanced and complex incidents escalated by Service D

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

Vacancy Service Desk Analyst Platformer. Foster strong relationships between the IT Service Desk and the rest of the company. Our team is dedicated to bringing the agency to life by maintaining seamless technology services.

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. We’re looking for a bright, inqui

Service Desk Support - respond promptly to service desk tickets, emails, and calls. Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and

Work closely with the Service Desk Lead on projects and service transitions. Job Title: Senior Service Desk Analyst. We are seeking a Senior Service Desk Analyst to join our Technology team.

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Senior Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them fee

NO SPONSORSHIP / NO SPONSORSHIP SWAPS AVAILABLE .Must hold a full UK driving license.Plus, an additional overtime pay of 1.Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance).Shift Patterns: 2 – 3 shifts per week (Typical shift pattern is 2 on 4 off.Are you a ded

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

You will be an innovative educator who will work in partnership with others to lead and develop the service.

We are the Cambian group, one of the largest independent providers of care and education for children and young people.We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen in one of our children’s homes for Resident

Our homes are specialist mental health services and are established, offering adults person-centred care. The services are carefully located within thriving communities, offering a variety of educational, recreational, and social activities. We provide a positive impact on the service experience of

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valu

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children and families to ensure the welfare of children and young people is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Childr

We are supported by a dedicated service company providing technology, operations, and functional services across the Group. It’s an excellent entry point for candidates interested in careers in disability services, accessibility, or administrative support. Respect, Integrity, Service, Excellence,

Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Are you

Residential Team Leader - Childrens Services Are you passionate about making a positive difference in the lives of children and young people? Do you have the leadership skills to inspire a dedicated team to provide outstanding care and support? If so, we want to hear from you! We are seeking a dynam