Service desk analyst jobs in PortsmouthCreate job alerts

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: • Provide 1st/2nd line service desk support, • Install, upgrade, and troubleshoot Windows and hardware systems, • Log, manage, and resolve support tickets in line with SLAs, • Troubleshoot LAN/WAN and TCP/IP networking issues, • Escalate complex issues where required, • Minimum 1-2 years in IT support preferred., • Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable, • Location: Fareham, Hampshire, • Hours: 37.5 per week, Mon-Fri, • Salary: £27,000-£32,000 + BUPA & Pension after probation Deerfoot Recruitment Solutions Ltd is a leading independent...

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: • Provide 1st/2nd line service desk support, • Install, upgrade, and troubleshoot Windows and hardware systems, • Log, manage, and resolve support tickets in line with SLAs, • Troubleshoot LAN/WAN and TCP/IP networking issues, • Escalate complex issues where required, • Minimum 1-2 years in IT support preferred., • Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable, • Location: Fareham, Hampshire

This hybrid position requires delivering first-line IT support, essential for smooth operations in a fast-paced environment.

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent)Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills.Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: £27,000-£32,000 + BUPA & Pension after probation Career progression to Helpdesk Team LeaderApply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

A local government agency is seeking an experienced ICT Support Analyst to join their ICT Service Desk Team. A strong background in customer service and ICT systems is required.

A leading provider of software solutions is seeking a customer-focused Support Analyst to join the Client Services & Support Team.

As an IT Service Desk Analyst, you will be responsible for logging, categorising and prioritising IT incidents and service requests, providing first-line technical support and ensuring requests are handled in line with agreed SLAs. Service Desk Analyst - 1st Line Support - York Offices. Previous 1st

I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. IT Service Desk Analyst – Global Law Firm. Legal Services, Law Practice, and Professional Services.

A leading utilities provider in the Sussex area seeks a Service Desk Analyst for a temporary role of 6 months. Strong customer service skills and adaptability are key, along with knowledge in using tools like ServiceNow and Active Directory.

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

Qualifications for the Service Desk Shift Analyst. At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Shift Analyst at our Lakeside site, near Portsmouth, Hampshire. As a Service Desk Shift Analyst, you'll have a role th

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst to join its Professional Services team. Candidates should have a background in IT support, a passion for customer service, and the ability to thrive in a fast-paced environment.

A business management firm based in the Greater London area is looking for a Junior Service Desk Analyst to provide first line technical support. This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development.

They are currently looking to hire in the Philippines, and they are in search of a professional, and effective Service Desk Analyst, who will be the first Helpdesk Analyst here in the Philippines for the team. Minimum of 2-3 years’ experience being a Service Desk Analyst. As a Service Desk Analyst

We’re looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Awareness of ITIL or similar service management frameworks.

A leading employment agency is seeking a Service Desk IT Analyst for a temporary contract in South Norfolk. The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading protection organization for healthcare professionals seeks a Service Desk Analyst in London. Join us in delivering excellent IT service to our valued colleagues and members.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Proven experience

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading defense and engineering company is seeking a Service Desk Shift Analyst based in Portsmouth to provide essential first-line IT support while delivering excellent customer service. Candidates should possess strong customer service skills, familiarity with ticketing systems, and a passion fo

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

Line Service Desk Analyst - requirements. Line Service Desk Analyst - responsibilities. You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service.

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. Experience of manag

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Service Desk Analyst – Remote (UK) | Codestone.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment. To provide 1st & 2nd (when necessary) line support logging via Service Desk application.

If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. Logging calls using service desk tools ITIL processes, working with

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. However, day‑to‑day, you’ll be very much part of the wider Service Desk team, supporting users nationally and working closel

A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England. Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools.

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

Lead Service Desk Analyst at Foster + Partners. Familiarity with ITSM tools such as ServiceNow or FreshService. Lead and support a team of Service Desk agents, driving strong performance and customer experience.

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Previous experience in a similar Service Desk or IT

Reporting to the Service Desk Shift Leader the successful Service Desk Analyst willprovide first level customer support and ownership of all incidents and requests. Whether you’ve worked on a service desk, helpdesk, in retail, or any busy customer-facing role, you’ll already have the kind of exp

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will work within a collaborative team, contributing to shared goals w

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. This full-time role involves providing first-level support for

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

Answering calls, chats, and service requests to the Service Desk to defined standards. Qualifications for the Service Desk Shift Analyst. As a Service Desk Shift Analyst, you’ll have a role that’s out of the ordinary.