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Core Skills*** Decision-making* Team player* Ability to problem solve* Adaptability* Planning and organisation* Effective communication with various stakeholders* Integrity and initiative* Ability to work under-pressure***n return we will offer a competitive salary of £27,000 along with a co

A leading public transport technology firm in Loughton is seeking a Service Desk Analyst to provide first-line support for critical infrastructure systems. The position offers a competitive salary of £27,000 and a comprehensive benefits package to support a healthy lifestyle. The ideal candidate wi

Service Desk Analyst – 2nd Line Support. Line Service Desk / Desktop Support. Support hardware and peripherals (laptops, desktops, mobile devices).

You’ll be hands-on with troubleshooting, user support, and system administration while gaining exposure to technologies like Active Directory, SCCM, ServiceNow, Microsoft 365, and basic networking as part of the Service Desk Support team. We’re hiring an IT Support Analyst to deliver VIP desksid

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

A leading provider of software solutions is seeking a customer-focused Support Analyst to join the Client Services & Support Team.

A leading utilities provider in the Sussex area seeks a Service Desk Analyst for a temporary role of 6 months. Strong customer service skills and adaptability are key, along with knowledge in using tools like ServiceNow and Active Directory.

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. BDS Recruitment are looking for a a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. Customer Engagement: R

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service.

A leading tech company in Greater London is seeking a Service Desk Analyst to ensure efficient delivery of technical support across the organization. The successful candidate will engage in resolving service requests, acting as the first point of contact, and following ITIL-aligned procedures.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. Because we support many sites,

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Ideal candidates will possess strong communication and problem-solving skills, and preferably relevant experience or certifications in ICT service deliver

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support.

University Placement Year - Service Desk Analyst (Starting Summer 2026). Service Desk Analyst - Placement year. Our service desk analyst roles are one of the many entry points into a career in IT.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone,

Logging incidents and service requests in the service management tool.

A leading food distribution company in the UK is seeking a Service Desk Analyst to join their team. Key responsibilities include logging and troubleshooting incidents, delivering exceptional customer service, and maintaining documentation in ServiceNow.

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum. Experience providing 1st and 2nd line IT Service Desk support in a professional environment.

Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help ensure that processes used by the service desk team are well-documented and communicated.

Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of exper

As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. Experience providing Help Desk, desktop or trade‑floor support in a customer‑facing environment.

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. Responsibilities include responding to inquiries, triaging incidents, and maintaining records within ServiceNow.

As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for:. Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. Provide primarily second and thi

IT Service Desk Analyst – 3 Month Contract (£250/day, inside IR35). Provide 1st/2nd line support via phone, remote tools, and desk-side visits.

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading IT services company is looking for an IT Service Desk Analyst for a 3-month contract in London.

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing first‑line IT support and guidance to internal customers via telephone, email and face‑to‑face. The role demands a very high standard of customer service and a willingness to prov

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT

Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council. Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. Analyse service desk perfor

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. Experience of manag

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment. To provide 1st & 2nd (when necessary) line support logging via Service Desk application.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Service Desk Analyst – Remote (UK) | Codestone.

Appointment to a band 3 IT Service Desk Technician or band 4 IT Service Desk Analyst role depending on experience and skills. York and Scarborough Teaching Hospitals NHS Foundation Trust – IT Service Desk Technician or Analyst. Due to internal promotion we have an exciting gateway opportunity for

Manage the full lifecycle of requests via phone, email, and desk-side visits, ensuring all actions are meticulously logged. Exposure to professional services platforms (e. Technology Service Delivery team.

Insight Investment are looking for a Senior Service Desk Analyst to join our London office for a 12 month contract. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printe

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, cu

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service.

Service Desk Analyst – Hospitality Team. Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. A desire to provide excellent, proact

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.