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About the role\n\nTitle – Soft services manager\n\nAnnual salary – £42,000\n\nLocation – Doncaster\n\nResponsible for managing daily operations and the onsite FM team in a busy retail environment. This includes overseeing cleaning, security, and maintenance services, while working closely with centre management, retailers, and contractors to ensure a safe, compliant, and high-quality site.\n\nThe role requires maintaining high standards, adapting to operational needs, and driving continuous improvement. It also involves Duty Manager responsibilities on a rotating basis, including evenings and weekends.\n\nKey responsibilities\n\nPeople Management:\n \n Lead, develop, and support teams, ensuring strong performance, training, and wellbeing. Build a capable, well-equipped team.\n\nSecurity & Cleaning:\n \n Maintain high standards in line with SIA and retail requirements; manage rotas to meet operational needs.\n\nOperations:\n \n Ensure effective team structure, adequate cover, and smooth delivery during peak and off-peak periods.\n\nCustomer Service:\n \n Deliver a consistently high standard of service, with teams representing the client professionally.\n\nHealth & Safety:\n \n Ensure full compliance, regular reviews, training, and risk assessments to keep all site users safe.\n\nClient & Innovation:\n \n Support client needs, drive continuous improvement, and introduce new ideas and best practices.\n\nTeamwork & Communication:\n \n Promote a one-team approach, with a proactive, can-do attitude and strong communication.\n\nRelationship Management:\n \n Maintain strong knowledge of the retail sector and build effective stakeholder relationships.\n\nCleaning Responsibilities\n\nEnsure cleaning standards meet contract and quality requirements.\n\nManage onsite staff to deliver all contracted and additional services.\n\nPromote safe working practices and ensure full compliance with COSHH and legal requirements, including staff training.\n\nSupport and guide the cleaning supervisor to maximise team performance.\n\nDrive efficiency and continuous improvement in processes and service delivery.\n\nOversee ordering of consumables and uniforms.\n\nMaintain accurate training records, identifying opportunities to upskill and develop team members.\n\nSecurity Responsibilities\n\nMaintain and exceed SIA and centre security standards.\n\nAdapt security protocols to evolving threats and emergency planning requirements.\n\nSupport and guide security supervisors to maximise team performance.\n\nMaintain and regularly review site assignment instructions and reference manuals.\n\nManage subject access requests in line with centre procedures and GDPR requirements.\n\nConduct and manage CCTV investigations, including evidence handling for relevant authorities.\n\nEnsure all staff hold valid SIA licences and required certifications, with renewals completed on time.\n\nHR / Employee Responsibilities\n\nManage team performance, training, and development to meet operational requirements.\n\nOversee recruitment and induction to ensure appropriate staffing levels.\n\nDevelop and manage rotas across cleaning, security, and maintenance teams.\n\nMonitor holidays, absence, and staffing levels to maintain site coverage.\n\nHandle investigations, disciplinary, and grievance processes.\n\nSupport employee wellbeing and welfare.\n\nConduct regular performance and development reviews.\n\nMaintain accurate records and ensure all documentation meets company and statutory requirements.\n\nWork closely with the Regional Director, ensuring clear communication and transparency.\n\nExperience, Skills & Requirements\n\nProven experience in facilities management across cleaning, security, and maintenance.\n\nStrong people management skills with the ability to motivate teams and manage challenging situations.\n\nExperience in HR, ER, and Health & Safety (IOSH/NEBOSH desirable).\n\nDemonstrated ability to build and maintain strong client and stakeholder relationships.\n\nFinancial and budget management experience.\n\nExcellent organisational, problem-solving, and resource management skills.\n\nStrong communication and presentation skills, including reporting at a senior level.\n\nCompetent in Microsoft Office and general IT systems.\n\nFlexible, proactive approach with a “can do” attitude and ability to challenge and improve processes.\n\nStrong written skills for reports, incidents, and presentations.\n\nSIA licence desirable but not essential.\n\nAbout our company\n\nAt BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress

CCTV and Alarm Monitoring Operator Location: Doncaster (DN9) Starting Salary: £28,000 per annum + Benefits Hours: 12-hour shifts | 4 on / 4 off | 24/7 operation No previous security experience required - full training provided Looking for a role where every shift is different and your decisions genuinely matter? We are looking for Alarm Monitoring Operators to join its professional control room team. Whether your background is in customer service, call handling, administration, dispatch, security, logistics or another fast-paced environment, this could be an excellent opportunity to develop a long-term career within a professional security operations centre. Full training is provided, and the business will fund your SIA CCTV Operator Licence following successful completion of your induction and training programme. Benefits • Competitive starting salary of £28,000 per annum, • 4 on / 4 off shift pattern offering regular time off throughout the year, • Pension scheme, • Medical costs cover, • Life insurance, • Full training provided, • SIA CCTV Operator Licence fully funded, • Stable long-term career opportunity, • Professional and...

Retail Relief Security Officer in Doncaster to protect retail stores and assets while providing exceptional customer service. The ideal candidate will hold an SIA Licence and have prior experience in retail security.

A leading retail security provider in England is seeking a Security Officer to ensure a safe environment for all.This role encompasses responsibilities such as handling security incidents, maintaining health and safety, and managing cash office duties.The ideal candidate should have prior experience

A valid SIA licence and strong communication skills are essential.

Candidates must have a valid SIA licence and good communication skills.

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