Workday HCM Lead /Consutlant
2 days ago
Liverpool
Role: Workday HCM Lead Location: Hybrid working with office-based at Swindon, Stockton and Newport, with flexibility depending on business needs, UK Duration: Permanent Role Type: Hybrid Role Overview: • Workday HCM Lead is a senior specialist role providing technical leadership and subject matter expertise, • matter expertise across Workday Human Capital Management within a complex government, • shared services environment., • Working as part of a multi-disciplinary delivery team, you will provide hands-on configuration, • expertise alongside technical leadership, design assurance and supervisory support. You will act, • as a senior trusted adviser and escalation point, ensuring solutions are robust, scalable,, • compliant and aligned to Client and wider government standards. Key Responsibilities: Act as a senior Workday HCM authority, providing functional and technical leadership across areas such as: • Core HCM, • Organisations, Staffing Models and Job Architectur, • Business Process Framework, • Compensation, Absence, Talent and/or Performance (depending on scope), • Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand., • Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets and driving continuous improvement where breaches occur. • Ensure effective communication with business stakeholders, providing timely updates on, • incidents, service performance, and changes impacting operations., • Define, promote and assure best practice for Workday HCM configuration, design and support across the team. • Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third-party suppliers. • Lead and facilitate complex requirements-gathering and design workshops, translating, • business needs into clear functional designs and configuration decisions., • Drive business process improvement, standardisation and optimisation in line with shared services and government best practice and reduce incident volumes. • Oversee enhancements, releases and regulatory changes, ensuring quality, compliance and auditability. • Provide oversight of testing activities including system testing, integration testing and user acceptance testing, acting as an escalation point for complex defects and issues. • Build and maintain effective working relationships with senior HR stakeholders, programme leadership, architects and suppliers. • Provide clear and timely communication of risks, options and recommendations to support decision-making. • Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams. • Provide day-to-day technical supervision, coaching and mentoring to Band D/E colleagues and contractors. • Contribute to capability development, knowledge-sharing and succession planning within the Workday team. Essential Skills, Knowledge and Experience: • Significant experience working with Workday HCM in a senior configuration,, • implementation or support role., • Deep understanding of end-to-end HR processes within large, complex organisations., • Proven experience providing technical leadership, assurance or oversight within ERP or, • SaaS environments., • Experience supervising, mentoring or coaching other consultants, analysts or partners., • Strong experience gathering, validating and translating complex business requirements, • into functional designs., • Excellent stakeholder management and communication skills, with the ability to influence, • at senior levels., • Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies. Desirable Experience: • Experience working within a government, public sector or shared services environment., • Exposure to Workday Payroll and integrations with third-party payroll providers., • Experience supporting Workday integrations, reporting and analytics., • Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design. • Relevant Workday or professional certifications. JBRP1_UKTJ