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A leading retailer in fragrance seeks a Senior UX Designer to shape user experiences across digital platforms. This role requires a minimum of 3 years' experience and strong skills in UX research, journey mapping, and wireframing.

Lead, coach, and develop a team of Operations Managers, Shift Managers and Team Leaders, building a high-performance culture grounded in accountability and continuous improvement. Proven experience as an Operations Manager or Senior Operations Manager within a fulfilment, distribution, or logistics

A retail company specializing in fragrances is seeking a new Head of Customer Satisfaction.This role is crucial for driving improvements in customer satisfaction and handling customer-facing transformation programs.You will work closely with operational teams to enhance the customer experience throu

Previous experience as an Assistant Merchandiser or Senior Merch Admin Assistant within a Head Office environment. Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. We are expanding and are looking for a Buying Assistant to join the team and be part of a g

A leading fragrance retailer in Stretford is looking for an experienced Senior Merchandiser to manage key supplier brands and drive profitable growth.

A leading retail company in the United Kingdom seeks a motivated Customer Service Administrator to enhance customer satisfaction through efficient management of refunds, order approvals, and store support.This role involves strong communication skills and attention to detail, as well as experience i

Established 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer, showcasing over 130 fragrance brands across 220 stores and online at www. The Fragrance Shop is an equal opportunity employer. Excellent progression and development opportunities – work with teams passionate

A leading retail company in Greater London is seeking flexible sales consultants for their Stratford store. Experience in retail is an advantage, and the position offers 8 hours of work each week. If you thrive on customer interaction and sales, this could be the perfect opportunity for you.

We are seeking a motivated and detail-oriented Customer Service Administrator to join our dynamic Customer Service team at The Fragrance Shop Head Office. Investigate and manage customer chargebacks, gathering evidence and responding to payment providers to mitigate losses. A proactive, can-do attit

A prominent fragrance retailer in the UK is seeking a Senior Operations Manager to oversee an advanced fulfilment operation. The ideal candidate will have extensive experience in logistics, excellent leadership skills, and a strong understanding of health and safety practices.

The Fragrance Shop and PerScent. The Head of Customer Satisfaction is accountable for. AI, automation and contact reduction), ensuring the business evolves how customers experience service — not just how contacts are handled.

Support the implementation and day-to-day operation of AutoStore and other automated systems. Exposure to Lean, Six Sigma, or other continuous improvement frameworks. Our distribution centre is the backbone of our supply chain — ensuring that products reach both our retail stores and online custom

Oversee the day to day running of the team and assist the Head of Merchandising where required. Working closely with the Head of Merchandising, Buying teams, Account Managers and external brand partners, you will play a pivotal role in driving profitable growth across the category. Vibrant state-of-

ROLE OVERVIEW: The Senior UX Designer plays a critical role in shaping the end-to-end user journey across The Fragrance Shop’s digital platforms. Enhance the digital experience to improve engagement, conversion, and other KPIs such as customer satisfaction metrics. Working with the Head Of, define

Oversee the day to day running of the team and assist the Head of Merchandising where required. Working closely with the Head of Merchandising, Buying teams, Account Managers and external brand partners, you will play a pivotal role in driving profitable growth across the category. Reviewing promoti

Do you have a passion for customer service? Are you excited by new challenges and looking to work for a business which will give you the opportunity to grow? If so, we could have the job for you!.